Happiness At Work #74 ~ good news, bad news, and more food for thought

Happiness At Work Edition #74

Here are some of the highlights in this week’s stories about happiness – and unhappiness – an our current state of flourishing in this time of (at least in America) collective Thanksgiving…

photo credit: yanik_crepeau via photopin cc

photo credit: yanik_crepeau via photopin cc

Happiness: the silver lining of economic stagnation?

A study suggests that national wellbeing peaks at £22k average income. But that doesn’t mean there’s no point in pushing for wealth

 writes in The Guardian

It’s time to rewrite the story of the financial crisis. Far from being a disaster movie, it was in fact a tale of salvation. As for the green shoots of recovery we are now seeing, they are virulent weeds to be stamped out.

That would seem to be the conclusion to draw from a new studythat suggests ever-rising national wealth is the source of decreased life satisfaction. Looking at data from around the world, Warwick University’s Eugenio Proto and Aldo Rustichini of University of Minnesota conclude that average wellbeing rises with average income only up to around £22k per head per annum. After that, it slips back again. Britain is more or less at that sweet spot, which suggests economic stagnation may be an excellent way of avoiding the problems of poverty without acquiring the problems of wealth.

You may well be sceptical. Even the authors acknowledge that many people “still prefer to live in richer countries, even if this would result in a decreased level of life satisfaction”. In other words, people are overall more satisfied by less life satisfaction, which suggests we should take the whole concept of “life satisfaction” with a pinch of salt…

What the data does appear to show, and which almost all studies support, is that having a low income is more of a problem than having a high one is a benefit. From a public policy point of view, that suggests the priority should continue to be raising the life chances of the worst off, not those of the better off, or even the “squeezed middle”…

In short, the problem is explained by the familiar idea that money is not valuable in itself, but only for what it can do. The failure of western societies to convert greater wealth into greater wellbeing is in essence a failure to use our wealth wisely. This should not surprise us. The majority of people alive today and throughout history have not been accustomed to plenty. Humanity is on a steep learning curve and many of the lessons we need to learn go against our natural tendency to acquire first and ask questions later.

That’s why the debate about the relative merits of increased GDP and “gross domestic happiness” are misguided. They are not mutually exclusive options. The optimal strategy would be one in which we grew wealth but harnessed it better to enable people to really flourish, rather than just have more stuff. What we should be afraid of is the pointless march of a narrow materialism, not the resumption of economic growth in itself. A richer world in which the money was well spent is something with which we should all be well satisfied.

Link to read the original article in full

photo credit: h.koppdelaney via photopin cc

photo credit: h.koppdelaney via photopin cc

Study Reveals Higher Levels of Control and Support at Work Increase Wellbeing

Research from Queen Mary University of London reveals positive aspects of working life – such as high levels of control at work, good support from supervisors and colleagues, and feeling cared for – support higher levels of wellbeing among Britain’s workers….

Stephen Stansfeld, Professor of Psychiatry, Queen Mary University of London (Barts and The London School of Medicine and Dentistry), comments:

“The so-called ‘happiness debate’ has gained a lot of attention in recent years, with economists, politicians and psychologists all hypothesizing on how to create a happy society. If the Government proceeds with the idea of measuring wellbeing as an indicator of Britain’s progress, it is crucial they know what impacts a person’s wellbeing.

“This study shows the quality of our working conditions and personal relationships are key to the nation’s happiness. We believe any policies designed to improve the workplace should not just minimise negative aspects of work, but more crucially, increase the positive aspects, such as a creating a greater sense of control and support among employees.

“The quality of the working environment has a very important effect on how a person feels and greater  may also be related to greater productivity and performance at work, increased commitment and staff retention as well as effects on physical health and lifespan.”

Link to read the original article

Wealth Inequality in America

Infographics on the distribution of wealth in America, highlighting both the inequality and the difference between our perception of inequality and the actual numbers. The reality is often not what we think it is.

photo credit: Gene Hunt via photopin cc

photo credit: Gene Hunt via photopin cc

Americans at Work: The Best and Worst Jobs 2013

Most Americans spend more time working than doing anything else.  The average employee spends more than 2/3 of his or her day at work or on work-related activities. That’s more time than we spend sleeping or raising our children.  Americans work an average of nearly one month more per year now than in 1970.  In 1960, only 20 percent of mothers worked. Today, in 70 percent of American households all adults work.

America vs. the world:

  • Americans work 137 more hours per year than Japanese workers
  • 260 more hours per year than British workers
  • 499 more hours per year than French workers
  • Average productivity for American workers has increased 400% since 1950
  • In every country included except Canada and Japan (and the U.S., which averages 13 days/per year), workers get at least 20 paid vacation days. In France and Finland, they get 30 – an entire month off, paid, every year.

So it matters what you do… doesn’t it? Because Americans work so much….

Here are the 10 Best AND 10 Worst Jobs in America, 2013 (with median salaries)

Link to see the info graphic and which jobs feature high and low

photo credit: Mike Willis via photopin cc

photo credit: Mike Willis via photopin cc

On the Phenomenon of Bullshit Jobs

Anarchist, Activist and London School of Economics anthropology professor David Graeber traces the 20th century promise of a 4 hour day and how we got unproductive labour instead.

In the year 1930, John Maynard Keynes predicted that, by century’s end, technology would have advanced sufficiently that countries like Great Britain or the United States would have achieved a 15-hour work week. There’s every reason to believe he was right. In technological terms, we are quite capable of this. And yet it didn’t happen. Instead, technology has been marshaled, if anything, to figure out ways to make us all work more. In order to achieve this, jobs have had to be created that are, effectively, pointless. Huge swathes of people, in Europe and North America in particular, spend their entire working lives performing tasks they secretly believe do not really need to be performed. The moral and spiritual damage that comes from this situation is profound. It is a scar across our collective soul. Yet virtually no one talks about it.

Why did Keynes’ promised utopia – still being eagerly awaited in the ‘60s – never materialise? The standard line today is that he didn’t figure in the massive increase in consumerism. Given the choice between less hours and more toys and pleasures, we’ve collectively chosen the latter. This presents a nice morality tale, but even a moment’s reflection shows it can’t really be true. Yes, we have witnessed the creation of an endless variety of new jobs and industries since the ‘20s, but very few have anything to do with the production and distribution of sushi, iPhones, or fancy sneakers….

…productive jobs have, just as predicted, been largely automated away (even if you count industrial workers globally, including the toiling masses in India and China, such workers are still not nearly so large a percentage of the world population as they used to be).

But rather than allowing a massive reduction of working hours to free the world’s population to pursue their own projects, pleasures, visions, and ideas, we have seen the ballooning not even so much of the “service” sector as of the administrative sector, up to and including the creation of whole new industries like financial services or telemarketing, or the unprecedented expansion of sectors like corporate law, academic and health administration, human resources, and public relations. And these numbers do not even reflect on all those people whose job is to provide administrative, technical, or security support for these industries, or for that matter the whole host of ancillary industries (dog-washers, all-night pizza deliverymen) that only exist because everyone else is spending so much of their time working in all the other ones.

These are what I propose to call “bullshit jobs.”

…While corporations may engage in ruthless downsizing, the layoffs and speed-ups invariably fall on that class of people who are actually making, moving, fixing and maintaining things; through some strange alchemy no one can quite explain, the number of salaried paper-pushers ultimately seems to expand, and more and more employees find themselves, not unlike Soviet workers actually, working 40 or even 50 hour weeks on paper, but effectively working 15 hours just as Keynes predicted, since the rest of their time is spent organizing or attending motivational seminars, updating their facebook profiles or downloading TV box-sets.

…Once, when contemplating the apparently endless growth of administrative responsibilities in British academic departments, I came up with one possible vision of hell. Hell is a collection of individuals who are spending the bulk of their time working on a task they don’t like and are not especially good at. Say they were hired because they were excellent cabinet-makers, and then discover they are expected to spend a great deal of their time frying fish. Neither does the task really need to be done – at least, there’s only a very limited number of fish that need to be fried. Yet somehow, they all become so obsessed with resentment at the thought that some of their co-workers might be spending more time making cabinets, and not doing their fair share of the fish-frying responsibilities, that before long there’s endless piles of useless badly cooked fish piling up all over the workshop and it’s all that anyone really does.

I think this is actually a pretty accurate description of the moral dynamics of our own economy.

Now, I realise any such argument is going to run into immediate objections: “who are you to say what jobs are really ‘necessary’? What’s necessary anyway? You’re an anthropology professor, what’s the ‘need’ for that?” (And indeed a lot of tabloid readers would take the existence of my job as the very definition of wasteful social expenditure.) And on one level, this is obviously true. There can be no objective measure of social value.

I would not presume to tell someone who is convinced they are making a meaningful contribution to the world that, really, they are not. But what about those people who are themselves convinced their jobs are meaningless?

…There’s a lot of questions one could ask here, starting with, what does it say about our society that it seems to generate an extremely limited demand for talented poet-musicians, but an apparently infinite demand for specialists in corporate law? (Answer: if 1% of the population controls most of the disposable wealth, what we call “the market” reflects what they think is useful or important, not anybody else.) But even more, it shows that most people in these jobs are ultimately aware of it. In fact, I’m not sure I’ve ever met a corporate lawyer who didn’t think their job was bullshit. The same goes for … a whole class of salaried professionals that, should you meet them at parties … they will launch into tirades about how pointless and stupid their job really is.

This is a profound psychological violence here. How can one even begin to speak of dignity in labour when one secretly feels one’s job should not exist? How can it not create a sense of deep rage and resentment. Yet it is the peculiar genius of our society that its rulers have figured out a way, as in the case of the fish-fryers, to ensure that rage is directed precisely against those who actually do get to do meaningful work. For instance: in our society, there seems a general rule that, the more obviously one’s work benefits other people, the less one is likely to be paid for it. Again, an objective measure is hard to find, but one easy way to get a sense is to ask: what would happen were this entire class of people to simply disappear? Say what you like about nurses, garbage collectors, or mechanics, it’s obvious that were they to vanish in a puff of smoke, the results would be immediate and catastrophic. A world without teachers or dock-workers would soon be in trouble, and even one without science fiction writers or ska musicians would clearly be a lesser place. It’s not entirely clear how humanity would suffer were all private equity CEOs, lobbyists, PR researchers, actuaries, telemarketers, bailiffs or legal consultants to similarly vanish. (Many suspect it might markedly improve.) Yet apart from a handful of well-touted exceptions (doctors), the rule holds surprisingly well….

If someone had designed a work regime perfectly suited to maintaining the power of finance capital, it’s hard to see how they could have done a better job. Real, productive workers are relentlessly squeezed and exploited. The remainder are divided between a terrorised stratum of the, universally reviled, unemployed and a larger stratum who are basically paid to do nothing, in positions designed to make them identify with the perspectives and sensibilities of the ruling class (managers, administrators, etc) – and particularly its financial avatars – but, at the same time, foster a simmering resentment against anyone whose work has clear and undeniable social value. Clearly, the system was never consciously designed. It emerged from almost a century of trial and error. But it is the only explanation for why, despite our technological capacities, we are not all working 3-4 hour days.

Link to read the full original article

photo credit: nateOne via photopin cc

photo credit: nateOne via photopin cc

10 Simple and Easy Ways To Give Thanks To Your Employees

Randy Conley writes…

In the spirit of today’s Thanksgiving holiday in the United States, I thought I’d share ten simple and easy ways to tell your employees “thank you.” Telling an employee “thank you” is one of the simplest and most powerful ways to build trust, yet it doesn’t happen near enough in the workplace.

Whenever I conduct trust workshops with clients and discuss the role that rewards and recognition play in building trust, I will ask participants to raise their hands if they feel like they receive too much praise or recognition on the job. No one has ever raised a hand.

So on this day of giving thanks, take a few minutes to review this list and commit to using one of these methods to tell your employees “thank you.” I’ve used many of these strategies myself and can attest to their effectiveness.

1. Let them leave work early – This may not be feasible in all work environments, but if you’re able to do it, a surprise treat of allowing people to leave early does wonders for team morale and well-being…

2. Leave a “thank you” voice mail message – …The spoken word can have a tremendous impact on individuals, and receiving a heartfelt message from you could positively impact your employees in ways you can’t imagine.

3. Host a potluck lunch –  …Sharing a meal together allows people to bond and relax in a casual setting and it provides an excellent opportunity for you to say a few words of thanks to the team and let them know you appreciate them.

4. Give a small token of appreciation – Giving an employee a small memento provides a lasting symbol of your appreciation, and although it may cost you a few bucks, it’s well worth the investment…

5. Have your boss recognize an employee – Get your boss to send an email, make a phone call, or best-case scenario, drop by in-person to tell one of your employees “thank you” for his/her work. Getting an attaboy from your boss’ boss is always a big treat. It shows your employee that you recognize his/her efforts and you’re making sure your boss knows about it too.

6. Hold an impromptu 10 minute stand up meeting – This could be no or low-cost depending on what you do, but I’ve called random 10 minute meetings in the afternoon and handed out popsicles or some other treat and taken the opportunity to tell team members “thank you” for their hard work. The surprise meeting, combined with a special treat, throws people out of their same ol’, same ol’ routine and keeps the boss/employee relationship fresh and energetic.

7. Reach out and touch someone – …Human touch holds incredible powers to communicate thankfulness and appreciation. …Unfortunately, most leaders shy away from appropriate physical contact in the workplace, fearful of harassment complaints or lawsuits. Whether it’s a handshake, high-five, or fist bump, find appropriate ways to communicate your thanks via personal touch.

8. Say “thank you” – This seems like a no-brainer given the topic, but you would be amazed at how many people tell me their boss doesn’t take the time to express thanks. Saying thank you is not only the polite and respectful thing to do, it signals to your people that they matter, they’re important, valuable, and most of all, you care.

9. Send a thank you note to an employee’s family – A friend of mine told me that he occasionally sends a thank you note to the spouse/significant other/family of an employee. He’ll say something to the effect of “Thank you for sharing your husband/wife/dad/mother with us and supporting the work he/she does. He/she a valuable contributor to our team and we appreciate him/her.” Wow…what a powerful way to communicate thankfulness!

10. Give a handwritten note of thanks – Some things never go out of style and handwritten thank you notes are one of them. Emails are fine, voice mails better (even made this list!), but taking the time to send a thoughtful, handwritten note says “thank you” like no other way…

What other ways to say “thank you” would you add to this list?

Link to read the original article

photo credit: Sigfrid Lundberg via photopin cc

photo credit: Sigfrid Lundberg via photopin cc

How To Think Like A Wise Person

by Adam Grant

If I asked you to judge how smart someone is, you’d know where to start. But if you were going to assess how wise that person is, what qualities would you consider?

Wisdom is the ability to make sound judgments and choices based on experience. It’s a virtue according to every great philosophical and religious tradition, from Aristotle to Confucius and Christianity to Judaism, Islam to Buddhism, and Taoism to Hinduism. According to the book From Smart to Wisewisdom distinguishes great leaders from the rest of the pack. So what does it take to cultivate wisdom?

In an enlightening study led by psychologists Paul Baltes and Ursula Staudinger, a group of leading journalists nominated public figures who stood out as wise. The researchers narrowed the original list down to a core set of people who were widely viewed as possessing wisdom—an accomplished group of civic leaders, theologians, scientists, and cultural icons. They compared these wise people with a control group of professionals who were successful but not nominated as wise (including lawyers, doctors, teachers, scientists, and managers).

Both groups answered questions that gave them a chance to demonstrate their wisdom. For example, what advice would they give to a widowed mother facing a choice between shutting down her business and supporting her son and grandchildren? How would they respond to a call from a severely depressed friend? A panel of experts evaluated their answers, and the results—along with several follow-up studies—reveal six insights about what differentiates wise people from the rest of us.

1. Don’t wait until you’re older and smarter. The people with the highest wisdom scores are just as likely to be 30 as 60. …. Cultivating wisdom is a deliberate choice that people can make regardless of age and intelligence…

2. See the world in shades of grey, not black and white. …

Wise people specialize in what strategy expert Roger Martin calls integrative thinking—”the capacity to hold two diametrically opposing ideas in their heads”—and reconcile them for the situation at hand. In the words of the philosopher Bertrand Russell, “fools and fanatics are always so certain of themselves, but wiser people so full of doubts.”

3. Balance self-interest and the common good… It’s neither healthy nor productive to be extremely altruistic or extremely selfish. People who fail to secure their oxygen masks before assisting others end up running out of air, and those who pursue personal gains as the expense of others end up destroying their relationships and reputations. Wise people reject the assumption that the world is a win-lose, zero-sum place. They find ways to benefit others that also advance their own objectives.

4. Challenge the status quo. Wise people are willing to question rules. Instead of accepting things as they have always been, wisdom involves asking whether there’s a better path…

5. Aim to understand, rather than judge. By default, many of us operate like jurors, passing judgment on the actions of others so that we can sort them into categories of good and bad. Wise people resist this impulse, operating more like detectives whose goal is to explain other people’s behaviors. …Over time, this emphasis on understanding rather than evaluating yields an advantage in predicting others’ actions, enabling wise people to offer better advice to others and make better choices themselves.

6. Focus on purpose over pleasure. In one surprising study, Baltes’ team discovered that wise people weren’t any happier than their peers. They didn’t experience more positive emotions, perhaps because wisdom requires critical self-reflection and a long-term view. They recognized that just as today’s cloud can have a silver lining tomorrow, tomorrow’s silver lining can become next month’s suffering. However, there was a clear psychological benefit of wisdom: a stronger sense of purpose in life. From time to time, wisdom may involve putting what makes us happy on the back burner in our quest for meaning and significance.

Link to read the original article in full

photo credit: Ed Yourdon via photopin cc

photo credit: Ed Yourdon via photopin cc

What does it Mean to be a Citizen at Work?

In his 2013 Chief Executive’s Lecture, Matthew Taylor puts the focus on good employment, and how to move this from an idea with general support but very mixed take-up into something which is available to all employees and supported by wider society.

Béatrice Coron’s Daily Battles in 3D

French artist Béatrice Coron creates stories from cut paper. And while this one—told in stunning 3D, with a soundscape—contains castles and fire-breathing dragons, it tells a tale we all can relate to: of the constant, everyday battles we face. Says Coron, “It seems there is always a dragon to slay, a kingdom to be won, a Holy Grail to find … I win some battles but the war is never over.”

photo credit: Erik Daniel Drost via photopin cc

photo credit: Erik Daniel Drost via photopin cc

What To Do If You Don’t Feel Grateful

 shares a story along with her suggestions for building a sense of gratitude when times are tough…

Sometimes circumstances we consider to be horrendous turn out to work in our favor. We usually don’t see the big picture until much later, if ever. The following parable illustrates this concept:

There is an ancient story of a farmer whose only horse ran away.  Later that evening the neighbors gathered to commiserate with him since this was thought to be such bad luck. “Your farm will suffer, and you will not be able to plough your fields,” they said. “Surely this is a terrible thing to have happened to you.”

 The farmer said, “Maybe yes, maybe no.”

 The next day the horse returned but brought with it six wild horses, and the neighbors came to congratulate him and exclaim his good fortune. “You are much richer than you were before!” they said. “Surely this has turned out to be a great thing for you.”

 The farmer replied, “Maybe yes, maybe no.”

 Then, the following day, the farmer’s son tried to saddle and ride one of the wild horses. He was immediately thrown from the horse and broke his leg.  With this injury he couldn’t work on the farm. Again the neighbors came to offer their sympathy to the farmer for the incident. “There is more work than only you can handle, and you may be driven poor,” they said. “Surely this is a terrible misfortune.”

 The old farmer simply said, “Maybe yes, maybe no.”

 The day after that, conscription officers came to the village to seize young men for the army, but because of his broken leg the farmer’s son was rejected.  When the neighbors heard this they came to visit the farmer and said, “How fortunate you are!  Things have worked out after all.  Most young men never return alive from the war. Surely this is the best of fortunes for you and your son!”

 Again, the old man said, “Maybe yes, maybe no.”

 …Who knows but that you were let go from your last job so that you could put some time and energy into contemplating and pursuing your real passion? Perhaps a relationship didn’t work out, and thus you developed greater inner strength and autonomy. Maybe that addiction you’ve battled for so many years will lead you to effective treatment, a support group, and the ability to help many other people, based on your own experience and recovery. You can make your mess your message.

So, be kind to yourself if you’re having a tough time feeling gratitude at this moment. This is a great opportunity to practice self-acceptance of your full spectrum of emotions and to also practice “acting as if” you’re grateful. Although you may be gritting your teeth, you can still ask yourself, “What’s the good in this?” As has been said, what doesn’t kill us makes us stronger, but only if we’re able to learn from the experience. Your lesson may come to light down the road, so no worries if you don’t see it now – but keep your eyes open.

Link to read the full original article

photo credit: MACLA Flickr via photopin cc

photo credit: MACLA Flickr via photopin cc

Link to the full Happiness At Work Edition #74 collection of stories

All of these stories and more can be found in this week’s new Happiness At Work Edition #74.

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Happiness At Work #73 ~ the (brave?) new world we are making for ourselves

If happiness were the national currency, what kind of work would make you rich?

A really terrific question – and we’d love to hear your answers…?

And it’s a great headline too for this week’s Happiness At Work collection #73 question: based on the strongest trends, patterns and the new norms we are carving into our cultural assumptions and expectations, are we making ourselves any better?

This week we highlight a blend of stories that illuminate and probe and wrestle around and celebrate the new-in-the-now – in our organisations as much as across our societies and within the fabric of our everyday lives.  Together these stories bring a growing sense of what we are becoming and making of ourselves.

See whether you think this is to our greater good or our increased ill…?.

Well-Being Jettisons To Critical Performance Metric In Workplace

by Judy Martin writing in Forbes magazine

We have often noticed that what gets valued gets measured and what gets measured gets attention, energy and investment.  In our first story Judy Martin marks the growing validity of happiness and wellbeing at work as a serious metric in the engine rooms and accounting houses of our organisations, and asks…

Can you hear it? There’s a nascent ethos of binaural business wisdom coming from progressive CEOs truly concerned with the health and well-being of their talent, and the deepening of our own mindful awareness as individuals in desperate need of a more peaceful, productive and healthy working experience.

The well-being of the workforce, if only disconsolately by default, might be the metric of salvation in an era of digital exuberance, overworked employees and disengaged talent looking to jump ship.

A salvo of scientific research in stress and creativity, along with statistics reflecting big business’ desperation to retain and engage talent, pack a wallop of a wakeup punch to the tummy of the traditional business model. And some of  big business is hearing the wakeup call.

CIPD, a UK Human Resources trade organization, reports that over the last year alone, the number of employers making workplace cultural changes to try to reduce long-term absence levels has increased 20% in the last year. It its Simplyhealth Absence Survey, 85% revealed they’re making changes to working patterns, environments and flexibility. This passage from the report speaks volumes to acknowledging employee well-being:

“The benefit of changes to working patterns has been recognized by many employers, with over 70% of organizations reporting a positive impact on employee motivation and employee engagement. A further 46% also stated they were using flexible working options to support employees with mental health problems.”

But the positive news is littered with some hard core disturbing facts:

  • Absence levels, according to CIPD have crept up to post-recession numbers seen in 2010 and 2011.
  • ComPsych reports that “elevated stress levels are the new norm for employees.” The employee assistant provider says its 2013 StressPulse Report found that 62% of employees indicated high levels of stress, and that one-third lose an hour a day in productivity as a result of stress.
  • Gallup’s recently revealed that 70% of American employees are either disengaged or miserable at work.

(I discuss the intersection of work stress and well-being here in my recent post Work, Stress, Bliss Manifesto.)

“The message is clear,” says HR trend tracker Meghan M. Biro, Founder of TalentCulture.com and host of one of the most popular Human Resources twitter chats on the web, #TChat.  “Leaders have to do better building employee engagement and job satisfaction through programs like wellness and work flexibility. When you see people who can’t wait to get to work in the morning, you’ll know you’ve created intrapreneurs who will radiate a highly contagious fulfilment and happiness. It’s a beautiful thing.”

Mindfulness and Well-Being Garners Growing Attention

That beautiful thing seems elusive and hard to define in terms of success. But if you ask media mogul Arianna Huffington, well-being at work should be trending high enough for the c-suite to take more notice…

“The truth is that we no longer have the luxury to ignore our well-being, our wisdom, our ability to make good decisions, because the world is moving so fast that we can no longer be in maintenance mode. We have to constantly be innovating, constantly creating, and we can’t do that from the surface. We can’t do that from burnout,” said Huffington adding, “Right now the American workforce is running on burnout, sleep deprivation and exhaustion.”

The Wisdom 2.0 Business Conference at Google’s New York City headquarters, founded by author Soren Gordhamer who wrote  Wisdom 2.0: Ancient Secrets for the Creative and Constantly Connected, explored mindfulness in business and its impact on the well-being and performance of talent in our real-time world. The topic resonated deeply with another speaker at the conference, Rich Fernandez; a former Google employee and Founder of WisdomLabs. He effused with audience agreement that due to technology – demands, information and complexity are increasing without the capacity to manage all the stimulation.

“Our in-boxes and the way we work make the world very complex, and the world is already turbulent as it is. It’s really hard for our organizations, and those of us who work in those organizations to become resilient at the same rate,” said Fernandez.

Fernandez says we have more wicked problems than we’ve ever dealt with before, adding, “Our leaders need to be more complex and adaptive in their thinking. They need to be more agile and self aware…”

A Personal Take on Well-Being at Work 

Judging by the arguments made, it behooves leaders to take the reins on the well-being wagon at work, but that dirt road is paved with potholes of resistance unless the spreadsheets prove other wise. Perhaps individual effort to improve ones well-being might be the faster track. If employees learn to better manage their energy and work flow, they just might see an improvement in their performance and ability to manage stress.

“Everyone needs to learn to recognize and respect their own personal rhythms of peak performance and need for healing rest and recovery,” Rossi recently told me in an interview at WorkLifeNation.com.

I’ve been fascinated by the concept of well-being at work and how it has the potential to fuel more energy and better employee performance.  The implications are more crucial than ever before as the global marketplace becomes more competitive, and talent driven creativity and innovation might catapult a company above the rest. The question is, whose responsibility is it to nurture the well-being of employees? Please share your thoughts.

Judy Martin is an Emmy Award-winning journalist and stress management consultant who tracks workplace trends. Connect with Judy on Twitter: @JudyMartin8 and visit her at WorkLifeNation.com where she writes in depth about workplace concerns,  work stress management initiatives, workplace well-being trends and  transforming stress in an “always-on” world.

Link to read the original article

photo credit: kern.justin via photopin cc

photo credit: kern.justin via photopin cc

Diana Diamond asks: Are We Being Happy Yet?

More than 1,000 books on happiness were released last month on Amazon

At a recent Stanford alumni conference – “Are you happy now,” moderated by former CBS News anchor Katie Couric – the focus was on just that. The panel featured Stanford professors and David Kelley, founder of IDEO, a design and innovation firm based in Palo Alto.

Panelists first defined happiness as a feeling good experience, a combination of pleasure and meaningfulness, knowing how to have fun, and doing something with a purpose.

Some people are hard-wired for happiness. Surprisingly, there are happy and unhappy minds, mostly dependent on our genes but also our upbringing. Couric said her husband always tells her she was born on the sunny side of the street. I have cloudy-side origins. Fascinating, since we seldom analyze ourselves this way.

When asked if stress is an impediment to happiness, Kelley said that doing something for someone else or society helps alleviate stress. He added that creative people are happier and usually more excited about things.

Firdaus Dhabhar, a Stanford psychiatry professor, said stress can be helpful and make us more effective, but we need down times between stressful periods. And while some of us view stress as a bad thing, it need not be so unless it overwhelms us.

Panelists agreed more children are depressed now, compared to a decade or two ago; no explanation why. While money won’t buy happiness, as long as one’s basic needs are met, individuals tend to be happier. Those who choose to spend their money on experiences and activities are happier than those who spend their money on “things” such as another pair of shoes or a second house.

Technology is changing our lives, Kelley said, for better or worse. He knows of teenagers who come home early from a dance date so they then can text each other about the dance. “Technology can help you keep unconnected and impersonal.”

Yet, he added, an amazing 60 percent of teens surveyed say they feel worse after spending time on Facebook because all their friends “seem to be doing all these fab things.”

Panelists discussed children a lot, beginning with Couric’s question: Does having children make you happier?

Studies show children create more meaning in our lives. But parents today have a difficult time allowing their kids to fail — they want to protect them, and turn into helicopter parents, constantly hovering over them.

Couric asked why parents today feel they have to go to every one of their kids’ sports activities, every practice, every concert and every on-stage event. Parents work on their kids’ projects, and supervise their homework. It’s “what parents have to do,” she complained.

Jennifer Aaker, a Stanford marketing professor, said studies show that the happiness curve starts at 18 when kids are doing all sorts of exciting things, then leads to satisfaction, then onto doing something meaningful. And finally some contentment. People are least happy when they are 35 to 45 years old with three kids, but from 50 to 70 happiness increases, and then goes downhill. Happiness shifts over the course of life.

The United States is 18th in the world in happiness ratings, but compared to other countries, we pay less attention to the meaningfulness of life.

And what is the most important component for happiness? The panelists listed a sense of autonomy in one’s life, personal growth, authenticity, genuineness – and sleep.

Dare I now wish you a Happy Thanksgiving? Perhaps that will stress you out.

Link to read the original article

photo credit: Defence Images via photopin cc

photo credit: Defence Images via photopin cc

7 Things You Didn’t Know Were Internet-Connected

By 2015 there will be 25 billion devices connected to the internet, and by 2020 this is predicted to haves doubled to 50 billion interconnected devices.

This IT Brief outlines seven items sampling what they call the vast Internet of Things…

Within this “Internet of Things,” there is an already massive range of connected devices that continues to grow every minute.  Here are seven things you may not have realised are internet-connected:

Already here and a part of the Brave New World we have made for ourselves are…

Assassination by WiFi – as seen in Homeland, heart devices already have WiFi capability and are increasingly transmitting data to smartphones, registering potentially life-threatening irregularities. But this bring risks, and Vice President Cheney’s cardiologist has had this WiFi disabled – just in case…

Cows on Facebook – Ranchers are already using wireless sensors to monitor their stock from afar, bringing them news feeds such as when a cow is pregnant, and other farmers are using robotic milking that sends data about much milk their cows are producing…

Pot plants that water and light themselves – WiFi enabled sensors that provide information about nutrients and temperature can also automatically tun off and on watering and lighting accessories…

TV computing – WiFi capabilities are increasing the range of internet activities we can do through our televisions…

Pills that keep us monitored – WiFi enabled to transmit information to remind us to take our meds, and report us if we don’t to our doctors and relatives…

Rubbish that keeps us honest and clean – new tech systems using radio frequency identification that transmit data so there is no hiding what rubbish we’ve put where…

Machine control – in manufacturing a increasing amount of data is being provide across a broader and broader network to provide the intelligence to drive business excellence and controls…

Link to get this free download

photo credit: alles-schlumpf via photopin cc

photo credit: alles-schlumpf via photopin cc

Meaning 2013: A Business Rebellion

Meaning 2013 was the annual NixonMcInnes business conference that happened this year on 8th November in Brighton, with the aspiration to

‘help connect and inspire people who believe in better business…Be part of the change…’

Luke Dodd reviews this one-day conference in his Melcrum Internal Communications blog

Finding meaning in what your organization does is at the heart of smart Internal Communication.

Using that understanding and infusing it within your communication strategy encourages employee engagement, makes messages sticky and ensures alignment to business values.

And for those communicators wishing to make that connection, the search for meaning can go far beyond the office walls. It can lead us to reach out into the world and ask whether our individual efforts are helping society.

Meaning is powerful. And meaning can transform your organization.

Taking a high-level view of business was at the heart of the agenda for Meaning 2013 (#meaningconf), organized by Nixon McInnes and held at the Corn Exchange, Brighton, UK this past week. Over 200 delegates attended, ready to take a look at the world in a different way. Here are my highlights and thoughts from the day’s proceedings…

Link to read Luke Dodd’s memories and reflections of this event

10 Things We Learned From Meaning 2013 at Brighton

Some of the themes and the issues this gathering set out to explore were…

  • Organisational Design & Structure ~ is topdown command and control fit for the 21st century?
  • Workplace Democratisation ~ are businesses with collaborative decision-making practices getting the edge on old-school competitors?
  • 21st Century Leadership ~ what kind of leaders do the challenges of our time demand, and what is leadership today?
  • Steady State Economics ~ can we keep growing in conventional terms and if not, what are the alternatives?
  • Sustainability In Business ~ what are the opportunities for businesses to embrace sustainability?
  • Technology Disruption ~ what technology themes are imminent and likely to disrupt business as usual?
  • The Future Of Work ~ what do people want from work and what can they expect from progressive businesses?

In this post, Fiona Duffy of The Happy Startup School draws out her top themes from the Meaning 2013 NixonMcInnes event.

And, generously, NixonMcInnes have posted all of the the talks from the day in their YouTube channel, so you can pick and mix the ideas that interest you from this blended guide…

NixonMcInnes believe as we do, that business needs to re-design in the 21st century.  They created Meaning  to connect and inspire future business leaders who believe in the same thing, curating talks that inspire action.

Key take-aways and all of the talks from the day…

  • People want to be part of change (founder of the Swedish Pirate Party and Swarmwise author Rick Falkvinge)…   “We work for autonomy, mastery and purpose…Leaders need to provide a mission for people to rally around, where everybody can see there’s a place for them.  If someone can help towards reaching a goal or driving a single idea without having to be asked, magic happens, people start swarming towards that idea.  Ideas should be credible, executable and epic, so shoot for the moon.  On second thoughts, no – we’ve already been there.  Shoot for Mars…”

  • If you’re human, you’re a storyteller.  Get good at it (story activist, Mary Alice Arthur)…   “How do you make change?  By unleashing the Trojan mice…”  Stories make for driving positive change.  If you apply this to entrepreneurs, having a story in business gives clear purpose for people to rally around your cause.  Stories show a mrs human approach to business, essential for gathering a swarm of proactive people for driving change.  What question is your life calling for?  And what story are you living in and living into?“…

  • The best leaders lead through inquiry (co-founder of JustGiving Anne Marie Huby)…   “The stronger the culture, the less rules you need.”  At JustGiving leaders lead through questioning.  No single person can win points through status.  It takes collective intelligence to answer problems no one person can answer.  JustGiving’s core values and democratic approach to business empowers culture and team integrity…
  • Invent things that add value (Anne Marie Huby)…   Focus on inventing products that have real meaning – profits should be a by-product of doing better things.  Placing more focus on how we’re doing business not what we’re doing leads to better outcomes.  Test and learn constantly…

  • It’s possible not to fire a single soul in 57 years of business (Mikel Lezamiz, director of cooperative dissemination at MONDRAGON)…   “Workforce has the power, capital has the tool.”  Employee have their core values, cooperation, social responsibility, innovation and participation which owes a lot to a 0.01% staff turnover rate and 0 firing record.

  • Fun should be featured in the business model (James Watt, co-founder of BrewDog)…   BrewDog have adopted a disruptive business model where they set up an ‘equity for punks’ scheme allowing their fans shares in the company along with huge discounts across their beers – proving that having a little fun, disregarding corporate growth models and doing something you’re truly passionate about is the future of business…

  • Positive understanding of tech = positive change (Dr. Sue Black, one of the Guardian’s top ten women in tech)…   Since launching the #techmums campaign Sue Black has helped numerous mothers enrich their lives with the power of the internet  If you’re going to lead a business you’ve got to be moving towards Maslow’s ‘self-actualisation’…”

  • A dark age is looming (rogue economist, author and Harvard Business Review blogger Umair Haque)…   We need to build businesses with stronger values and less focus on financial growth.  When we look at meaning in our everyday lives, we shouldn’t be focusing on material wealth, we should be focusing on fulfilment.  The same is true for business.  We need meaning more than ever but “we’re entering a Dark Age for humanity when we’re reluctant to speak out against unfair systems.”

  • Don’t become the companies you set out to disrupt (social technologies expert Lee Bryant)…    Too many startups are mimicking the very organisations they’re battling against.  We need to recognise that top-down organisational norm isn’t working anymore.  It’s time to innovate and squash traditional structures, finding a way that incorporates your mission and values.

  • Identity is the new money (internationally recognised thought leader in digital identity and digital money, Dave Birch)…   “We have a new superpower because we can connect with anyone else on the planet in an instant… 

 

  • Finding meaning in what your organisation does is at the heart of smart communication...   Using the understanding [of meaning] and infusing it within your communication strategy encourages employee engagement, makes messages sticky and ensures alignment to business values.  Meaning is powerful.  And meaning can transform your organisation.” (Luke Dodd)

Link to read the original Happy Startup School article

photo credit: mugley via photopin cc

photo credit: mugley via photopin cc

How to Create a Workplace that Works for Women

Inge Woudstra, director of W2O Consulting & Training, writes in the Guardian

Management programmes often suggest ways to change the way women think, but perhaps we should be changing our workplaces instead.

Women are different, yet coaching, mentoring and leadership programmes often focus on fixing women; helping them to do well in an organisation designed for men. Is that really the solution?

Don’t adapt, instead create a workplace that works for women. Here’s how:

Create a female support network

Growing in your career requires self-confidence. A great way to do this is to join a women’s network: a place where you can find inspiration and recognition from sharing with like-minded people.

You may have to try a few networks before you have found one that feels right for you. If you can’t find one, why not create your own? Invite a few colleagues for a monthly dinner. Make sure that the people you invite are at a similar level to you and aren’t connected to your day-to-day workplace.

Author and bio-psychologist Martine Delfos explains that female support networks satisfy the basic human need of feeling safe and secure. Men have the same need to feel safe and secure, but they tend to find this kind of support and encouragement with their partner at home.

Remember to also build networks that do include men, as you will need those for the same purpose men use networks: for sales, self-promotion or increased power and influence.

Ask for the management support you need

Not everyone is motivated in the same way. Do you know what makes you stretch yourself? Reflect on questions such as: What inspires you to work harder? What gives you that little push to go for a challenging project, or promotion?

 …Most men tend to be motivated by challenges and competitions. Language that may work for men could include, “I bet you can’t beat our competitor” or, “This is a very challenging project.”

Women tend to be motivated by co-operation and a more encouraging style, with language that could include, “We really need your help to build our client base” or, “I saw you perform really well on the last project, I just know you can do this one.”

Find out what works for you and subtly let your manager know; they may well become your fiercest supporter.

Speak up: your view is important

It’s easy to sit back and let others take the lead. After all, putting yourself in the spotlight isn’t easy.

However, as Sheryl Sandberg argues in her book Lean In, your organisation needs you there. Teams with a better gender balance perform better simply because women’s brains tend to make different connections. You may, for instance, see the wider impact of a decision, or remember past experiences better and draw lessons from them.

 Voice what you need to feel valued

 You should feel happy and satisfied at work. Barbara Annis, author of Work with Me, did exit interviews with women, and her research shows that 40% cite “not feeling valued” as a key reason for leaving their organisation. Work-family reasons are mentioned by only 30%.

Men and women have a different way of feeling recognised and valued. Women tend to need to hear they are valued more often. In addition, women tend to look for appreciation for themselves as a person, whereas men tend to feel valued when their (public) achievements are valued.

It’s good to realise that you have a different approach, but may well get the same results. Knowing this may help you to feel more confident at work, which can make all the difference.

Link to read the original Guardian article

Better People Equals Better Business – Lessons from the All Blacks

James Kerr, author of Legacy: What the All Blacks can teach us about the business of life, writes for HRZone….

…Having feasted for 100 years on an extraordinary 75% winning record, results were slipping. The Men in Black had just come a miserable last in the Tri Nations, a championship they’d come to regard as their own.  Worse, morale had plummeted…

Something had to change.

The senior leadership gathered for a three-day summit under head coach, Graham Henry, in what he now calls the most important meeting of his career.

Out of it came a new resolve – to redesign the world’s most successful sporting culture – and a new phrase; Better People Make Better All Blacks. The strategy? Develop the character of the players off the pitch, so that they perform better on it.

Their plan revolved around the following pillars:

  • Devolved leadership, involving techniques not dissimilar from the military’s ‘mission command’ doctrine; to arm the players ‘with intention’ and to trust them to deliver.
  • Individual personal development; involving the creation of a ‘living document’ that charted individual progress day by day, week by week, season by season.
  • The creation of a learning environment modeled on Henry’s experience as a headmaster; a philosophy of continual improvement encapsulated in the phrase ‘Champions Do Extra’.
  • Train to win; training at intensity so Thursday’s training was even more brutal than the cauldron of a test match, leading to recalibration of expectations.
  • A focus on brain biology in which they identified the effect of stress on cognitive function and developed triggers and anchors to help the players cope.
  • The ritualisation of behaviour around their core narrative; epitomised by the team’s development of a new haka, Kapa o Pango.

This final element bound the rest together. “The success was being really good at that,’ says Wayne Smith, the All Blacks assistant coach. ‘Really good at making our team talks, our reviews, our game plans, all apply to the central story.”

Between 2004 and 2011, the All Blacks took their winning record from an extraordinary 75% (over 100 years, making them the most statistically successful sporting team in any code, ever), to an almost unbelievable 86%.

Clearly, the soft stuff – the story, the mind game – delivers the hard stuff, measurable competitive advantage. It also delivered a little gold cup.

In my bookLegacy: What the All Blacks can teach us about the business of life, I isolate the 15 key lessons in leadership I learned from my immersion into this inspiring environment. They are the proven principles that the All Blacks use to fuse themselves into a singularly effective high-performance organisation.

Here are a few of the All Blacks’ secrets of success:

Sweep the Sheds

…Surprisingly perhaps, a core All Blacks value is humility. They believe that stratospheric success can only be achieved by keeping their feet firmly on the ground.

Follow the Spearhead

…the All Blacks seek to replace the ‘me’ with the ‘we’. No one is bigger than the team, so much so that there is an unofficial policy, ‘No Dickheads’. They select on character over talent, believing that it delivers better long-term dividends. Something that many corporate environments might do well to consider.

Create a Haka

A key factor in the All Blacks rebirth was the development of the new haka, Kapa o Pango. By bringing the players and management together in an inclusive process that invoked the past while creating the future, the All Blacks reattached personal meaning to public purpose. Rituals reflect, remind and reinforce the belief system of the collective; it’s no surprise that the organisations and cultures that have survived and thrived over the centuries – from countries to churches, Wal-Mart to Leo Burnett, have significent rituals at their core to communicate their story and purpose.

Pass the Ball

To paraphrase Tom Peters, leaders create leaders, not followers. Central to the All Blacks method was the development of leadership groups and the nurturing of character off the field, to deliver results on it. This involved a literal and metaphorical handing over of responsibility from management to players, so that by game day the team consisted of ‘one captain and 15 leaders‘…

Leave a Legacy

There is a Maori concept, whakapapa, which captures the idea of our genealogy, our lineage from the beginning of time to the end of eternity. The sun shines on this, our time, just for a moment and it is our responsibility to ‘leave the jersey in a better place’. The All Blacks seek to ‘add to the legacy’ in everything they do, knowing that higher purpose leads to higher performance.

To regain their momentum, and to win back the World Cup, the All Blacks developed a values-led, purpose-driven high-performance culture and they used the power of storytelling to give it personal resonance. The result of this extraordinary environment was extraordinary results.

Those organisations that know what they stand for – and most importantly, why – consistently outperform those who are just going through the motions. They create better commercial results, generate more sales, deliver higher shareholder value, attract better talent, and retain it.

Clearly, many of the challenges HR leaders face are different to those of the All Blacks. Scale creates complexity, individual ambition can trump a collective spirit, organisational structure often undermines strategy. Nevertheless, if we seek to align all our people, resources and effort around a singular and compelling central narrative, and reinforce that story through communications, rewards, resourcing and training, the results will come.

Link to read the original unedited article

photo credit: Catching Magic via photopin cc

photo credit: Catching Magic via photopin cc

Gratitude Can Fuel School – and Work – Transformation

In this article Elena Aguilar outlines the benefits and application of practising gratitude in schools, but these ideas are so universally applicable I have adapted it only very slightly to show its relevance for all of us, whatever work we doing…

The Neuroscience Behind Appreciation

Here’s the thing: Our brains need to feel gratitude in order for us to want to be at work. Our brains are like Teflon for positive experiences and like Velcro with negative experiences. This means the negative comments, interactions, professional development (PD) workshops, and so on, cling to our brains. But if we spend a few minutes in appreciation, recalling those fulfilling moments in a day or encounters with supportive [people], or the segments in workshops when we felt we were learning, our brains create new links between neurons.

As we strengthen these links and build them day-after-day, our mind finds it easier to travel down those neuron paths and to experience the associated positive emotions. We can help our brain evolve in a positive way and in a way that might help us transform schools.

If we feel more positive, we will want to be at work. We will most likely be more patient with our [customers] and with colleagues. We may speak to each other with more kindness. We might listen to each other more deeply. We might take risks in our [work] or leadership. But we can’t do any of these when we’re perpetually distressed. Expressing gratitude can allow us to engage in our [work] and learning in a more positive, open way.

“Gratitude is like a flashlight. It lights up what is already there. You don’t necessarily have anything more or different, but suddenly you can actually see what it is. And because you can see, you no longer take it for granted.” – M.J. Ryan in Attitudes of Gratitude.

Ways of Practising Gratitude

Adapting and responding to what is most meaningful to each individual person increases the potency and impact of the appreciation we show.  Each one of us knows how we want to be appreciated. You might prefer quiet affirmation, or you might really like a public acknowledgment.  Perhaps you would really appreciate getting a written message, or maybe you would rather hear it in person. Or maybe a small gift of chocolate is what it would take to make you feel truly appreciated.

Closing meetings with public expressions of gratitude is a powerful and invaluable to create community, as are other practices. For example, a staff lounge can have an “Appreciation Tree” where all are invited to write an appreciation on a leaf and post it on the tree. In addition, there are many ways that we can individually practice this brain-enhancing behavior. Here are a few ideas:

  • Keep a gratitude journal. This exercise is a way of closing every day by recalling a few things we are grateful for from that day. By simply cataloguing them our minds start to search them out during the day
  • What do I appreciate about today and what was my role in making it happen? This is a more focused journal prompt to respond to each day that helps us recognize our agency in our blessings. Through this process, we discover how we can create more positive experiences for ourselves
  • Email a friend. You can also find a friend who wants to commit to emailing each other every day — or a few times a week — and sharing what you’re grateful for. Some of us feel more motivated by (and accountable) if we have an audience
  • Write a gratitude letter. Select one person you feel gratitude for (living or dead) and write a letter appreciating the ways that that he/she has enriched your life. If you can, read it face to face. This is a powerful exercise to engage in occasionally and could be tailored to an education context at times – write a letter to someone from your past, someone you have been touch with for too long, someone you see a lot but somehow never tell them what you appreciate about them…
  • Project 365. This is a fun photography project for those visually inclined. I did this for a year, taking one photo a day, and focused on capturing images that reflected something I was grateful for. After a while, I noticed that each day I’d consciously look for positive moments to capture. I felt like my mind was training itself, honing in on all that was good so that I could accomplish my daily task
  • Use guided imagery and meditation. By taking a few minutes at the start or end of each day to call to mind what we’re grateful for, we strengthen those neurons that make us feel happier. When I wake up, I often silently appreciate my body for all it does each day to keep my healthy. You can do this for whatever you’re grateful for.

Our ability to feel gratitude is a muscle of sorts – it’s a habit our minds can develop – we just need practice. Imagine if we were all practicing individually, for a few minutes in the morning and a few in the evening, and then if there were ways built into our work day to express gratitude to those around us; imagine how different we’d feel about being at work each day.

Link to read the original article about practising gratitude in schools

10 Ways To Create a Compassionate Workplace

 writes, on 13th November, World Kindness Day, about some new thinking that shows us how to make a better and more fictive workplace through practising more compassionate and kinder ways of working with each other…

1. Start small

According to business professor Adam Grant, the most successful ‘givers’ don’t try to be Gandhi or Mother Teresa. They do a lot of five-minute favours. “That might be sharing a little bit of knowledge, making an introduction when somebody is down on their luck or their opportunities, just listening, and offering advice or sympathy for a challenge that somebody is facing.”

2. Learn to focus

One Harvard University study found that we spend almost half our waking hours doing one thing but thinking about something else – and our distraction levels are highest at work. Amongst other things, this stops us from connecting with people around us.

Simple meditation and mindfulness exercises bring all kinds of benefits, including boosting our compassion levels (as this doctor’s waiting room study shows). More and more companies are offering meditation classes, and even CEOs and politicians are getting involved.

3. Try compassion training

In the last 10 years or so, research has confirmed that we can deliberately cultivate empathy and compassion. For example, studies using ‘economics games’ found that people acted more altruistically after compassion training and were more likely to redistribute money that was unfairly allocated. Teachers and healthcare professionals were less stressed, anxious or depressed, and compassion training seems to protect caregivers from burnout and compassion fatigue. A number of different organisations now run courses for professionals.

4. Be kind to yourself

Our biggest enemy at work – or anywhere else – is often ourself. Self-compassion (which is not the same as self-esteem) is important because the more we have, the more likely we are to be happy, optimistic and satisfied with life.

Self-compassion is linked with qualities that are very useful at work. It makes us more conscientious, resilient and motivated, and more willing to take responsibility for mistakes.Kristin Neff, a leading self-compassion researcher and teacher, believes it is hard to show compassion for others if we don’t have any for ourselves. “Your batteries are going to run dry,” she says.

5. Promote compassionate leaders

Organisations don’t set their values, structures and procedures, the people at the top do – so we should select, train and support leaders who are prepared to make changes and listen to employees. Leadership consultant Richard Barrett gives the example of a large South African bank that started conducting regular staff surveys. The result was a striking growth in staff engagement, profits and share price. “Caring about your employees is really good for business,” says Barrett.

6. Beware of ‘takers’

“The negative impact of takers on a culture is greater than the positive impact of givers,” says Adam Grant. Weeding out “the most selfish, horrible people” creates a balance of givers and ‘matchers’. As matchers tend to reciprocate the treatment they receive, they will emulate the givers around them, and this will shift the whole culture of the organisation.

7. It’s not always about money

We’re missing a trick if we think the only way to motivate employees is through financial incentives, with an injection of fear for good measure. Many organisations overlook the value of appreciation, support and affiliation, both as a performance motivator and as a calming factor in stressful work environments. One practical way to address this is to find ways to recognize and reward employees who go out of their way to help others.

8. Make compassionate decisions

We can never know exactly what the consequences of a decision will be. But before we act, we can run a few simple checks. What is our motivation? What are the implications for others? How would we feel if we were on the receiving end?

9. Ignore the compassion myths

We might worry that acting in a compassionate way will see us branded as a soft touch who can’t get the job done (even though research suggests the opposite is true). Adam Grant says: “The easiest way to remove that barrier is to identify other givers in your organisation and build a community of people who share your values and are willing to see concern for others and compassion as a sign of strength as opposed to a source of weakness.”

10. Lead by example

As the psychologist and author Daniel Goleman points out, our emotions and behaviour are contagious. “A leader is anyone who has a sphere of influence, and we all do in our lives somewhere… We are all in a situation, in any interaction, to be compassionate.”

Link to read the original article

photo credit: Amsterdamized via photopin cc

photo credit: Amsterdamized via photopin cc

Women are more engaged at work, so are they happier?

Jonathan Richards, chief executive of breatheHR writes…

Structured development improves morale and ultimately productivity, yet new research shows that many companies overlook the importance of supporting employees

…Continual staff mentoring and development is at the heart of every successful team and business. Yet despite demonstrable benefits, the Personal Development in the Workplace study we recently commissioned revealed that personal development was being seriously neglected by business owners across the UK.

The study surveyed employees in small-and medium-sized businesses in the UK. It revealed that almost half (47.6%) of staff feel that their boss doesn’t take their personal development seriously, while a quarter (27.9%) said they have never discussed personal development or training with their boss.

Perhaps most alarming is that more than 66% claimed to have no kind of personal development plan in place, effectively working day to day without any goals or training focus. While the figures showed only marginal differences of up to 7%, it emerged that women actually feel more engaged in the workplace, discuss their personal development more frequently with their employer and are more likely to have a personal development plan in place than their male counterparts.

These differences between men and women in the workplace may have roots in the classroom. It has been statistically proven that girls perform better than boys while at school, right through to GCSEs. This suggests that on a simple level, girls may well be more conscientious than boys, a trait which would mean they would also take a greater interest in their development at work.

There has also been a noticeable shift away from traditional gender roles in the past 15 years. Women, who are anecdotally and scientifically proven to be better at multitasking, are using this to their advantage and enjoying the benefits of a career and parenthood. Research by Jack Zenger and Joseph Folkman called Study in Leadership: Women Do it Better Than Men asked 7,280 professionals which skills they believed leaders of both genders possessed. While you might expect traits such as relationship building and teamwork to come high on the list (which they did), the top three were: takes initiative; practises self-development; displays high integrity and honesty.

The study concluded that women excel at 15 of 16 individual leadership characteristics, as judged by their peers, subordinates and managers, with the variation between women and men increasing as individuals gain seniority. Traits such as taking the initiative and practising self-development go some way to explaining why women are more engaged in the workplace and are therefore more likely to have a stronger focus on their personal development.

So why are so many small to medium-sized businesses neglecting their staff development obligations? This could be down to the impact of the recession, with business owners more concerned with paying wages and keeping the business on an even keel, rather than diverting already limited funds to training and developing staff.

Happy employees tend to be high-performing ones, so an important starting point for business owners should be to think about how they can improve the individual lives of each of their staff. This doesn’t mean taking them on a company break or sending them away on training courses; it can be as simple as just providing support and encouragement and taking the time to understand what it is they want to get out of their job.

There is no silver bullet to improve company morale or productivity, but by making a small improvement to each employee’s work life you will dramatically improve business performance.

Link to read the original Guardian article

photo credit: ^riza^ via photopin cc

photo credit: ^riza^ via photopin cc

Pret a Manger Wants Happy Employees – And That’s OK

 reports on the growing trend for organisations to train their staff to ‘treat customers as if they are guests in your home’…

The front page of the New York Times recently carried an in-depth report on a “broad and transformative trend” in Russia. It had nothing to do with more democracy or less corruption. It had to do with better customer service — specifically, an intense focus inside Aeroflot, the infamous Russian airline, to teach flight attendants how to smile.

“Anna, you just showed her the champagne bottle but didn’t say anything,” one instructor coaxed a young employee. “This is the silent service of Soviet times. You need to talk to her. And you need to smile and smile and smile.”

I found two things about the report especially noteworthy. First, these basic reminders are having a revolutionary impact at Aeroflot. According to the Times, customer surveys indicate that the airline now has the best service of any carrier in Eastern Europe, including the best the West has to offer.

Second, Aeroflot’s program comes at a time when the business culture in the United States seems to be questioning the importance, the value, even the authenticity of human-to-human connections. In an era of cutthroat competition, deep-seated cynicism, and the digital disruption of everything, does it make sense to make big bets on the power of small acts of kindness?

… the success of Pret a Manger, the fast-growing (323 stores around the world), fast-casual sandwich shop, [depends upon] its unapologetic commitment to developing a workforce that is bright, cheerful, and happy to keep smiling.

One distinctive part of the Pret offering is its wide variety of fresh (yet pre-made) sandwiches. This model allows the company to get customers in and out of the store in as little as 60 seconds — a true value for harried office workers, its target customers. But Pret wants that brief time to be filled with smiles, positive energy, and a genuine human connection, especially for repeat customers. CEO Clive Schlee calls it the Pret Buzz, and the company has identified a set of Pret Behaviors to create the Buzz and an in-depth training program to instill those behaviors.

“The staff manual tells staff to ‘use personal phrases that you are comfortable with and treat customers as if they are guests in your own home,’” a report in London’s Telegraph newspaper explains. “This is nothing so glib as a ‘Have a nice day’ culture; this is a philosophy that runs much deeper.”

It’s also a philosophy that has attracted loud critics on both sides of the Atlantic. The first attack came from the London Review of Books, which objected to the idea that Pret employees should be expected to do more than just provide competent service at a reasonable price. “Work increasingly isn’t, or isn’t only, a matter of producing things, but of supplying your energies, physical and emotional, in the service of others,” the essay complained. “It isn’t what you make, but how your display of feelings makes other feel.”

Then came an assault by Timothy Noah of The New Republic, who offered a withering critique of the “emotional labor” and “enforced happiness” that is at the heart of the Pret model. The essay began with a lament (tongue-in-cheek, I hope) about how Noah had come to believe that a young woman behind the counter at his local Pret was in love with him. “How else to explain her visible glow whenever I strolled into the shop for a sandwich or a latte?” he asked. “Then I realized she lit up for the next person in line, and the next. Radiance was her job.”

Noah then generalizes from his personal disappointment. “Why must the person who sells me a cheddar and tomato sandwich have ‘presence’ and ‘create a sense of fun’?” he wonders. “Why can’t he or she be doing it ‘just for the money’? I don’t expect the swiping of my credit card to be anybody’s vocation. This is, after all, the economy’s bottom-most rung.”

That’s a serious question, to which I’d offer three serious answers.

First, I find it odd, and more than a bit condescending, to think that entry-level customer-service jobs should be performed with a grim sense of duty and barebones competence. It’s better for customers — and, I’d argue, for employees as well — to be part of an experience that is built around good cheer and personal expression rather than gritted teeth and furrowed brows. That’s why flying on Southwest Airlines still seems like such a one-of-a-kind experience (for flight attendants and passenger alike), and why Aeroflot is flying high these days.

To be sure, and this is my second answer, the Pret experience is not for everybody. That’s why Pret evaluates job applicants based on how well their personal attributes map to the company’s core behaviors, and assigns them trial runs at a shop, after which current employees vote on whether to extend newcomers a full-time offer. Every truly distinctive workplace I’ve encountered makes it clear to all concerned: If you don’t fit, it’s going to be hard for you to commit.

Finally, the lessons being learned by Aeroflot, and the model being perfected by Pret a Manger, speak to a deeper shift going on in the economy and society. At a time of vast and troubling uncertainty, in a world that is being reshaped by technology, small acts of connection take on outsized importance. It’s strange to think that a winning smile from a cashier or a flight attendant, or a nod of recognition from an employee who has seen you three times that week, might matter to the person receiving it — or to the person doing it. But I believe it does matter, both in terms of creating better human experiences and building more valuable organizations.

I’m convinced that “emotional labor” will become a more important part of the job at companies that win big in the future — and that’s a development that makes me smile.

Link to read the original article

photo credit: marsmet511 via photopin cc

photo credit: marsmet511 via photopin cc

Cities, Cars, Cycling – and Human Happiness

By Susan Perry

photo credit: Stuck in Customs via photopin cc

photo credit: Stuck in Customs via photopin cc

The British newspaper The Guardian ran an edited excerpt last week from Charles Montgomery’s most recent book, “Happy City: Transforming Our Lives Through Urban Design.”

In the excerpt, Montgomery, who has written extensively about the link between urban planning and human wellbeing, asks the question “Is urban design really powerful enough to make or break happiness?”

His answer is (not surprisingly) a resounding “yes.”

“If one was to judge by sheer wealth,” he writes, “the last half-century should have been an ecstatically happy time for people in the US and other rich nations such as Canada, Japan and Great Britain. And yet the boom decades of the late 20th century were not accompanied by a boom in wellbeing. The British got richer by more than 40% between 1993 and 2012, but the rate of psychiatric disorders and neuroses grew.”

Social deficit and the shape of cities

Writes Montgomery:

There is a clear connection between social deficit and the shape of cities. A Swedish study found that people who endure more than a 45-minute commute were 40% more likely to divorce. People who live in monofunctional, car‑dependent neighbourhoods outside urban centres are much less trusting of other people than people who live in walkable neighbourhoods where housing is mixed with shops, services and places to work.

A couple of University of Zurich economists, Bruno Frey and Alois Stutzer, compared German commuters’ estimation of the time it took them to get to work with their answers to the standard wellbeing question, “How satisfied are you with your life, all things considered?”

Their finding was seemingly straightforward: the longer the drive, the less happy people were. Before you dismiss this as numbingly obvious, keep in mind that they were testing not for drive satisfaction, but for life satisfaction. People were choosing commutes that made their entire lives worse. Stutzer and Frey found that a person with a one-hour commute has to earn 40% more money to be as satisfied with life as someone who walks to the office. On the other hand, for a single person, exchanging a long commute for a short walk to work has the same effect on happiness as finding a new love.

Daniel Gilbert, Harvard psychologist and author of Stumbling On Happiness, explained the commuting paradox this way: “Most good and bad things become less good and bad over time as we adapt to them. However, it is much easier to adapt to things that stay constant than to things that change. So we adapt quickly to the joy of a larger house, because the house is exactly the same size every time. But we find it difficult to adapt to commuting by car, because every day is a slightly new form of misery.”

The sad part is that the more we flock to high-status cities for the good life — money, opportunity, novelty — the more crowded, expensive, polluted and congested those places become. The result? Surveys show that Londoners are among the least happy people in the UK, despite the city being the richest region in the UK.

photo credit: gynti_46 via photopin cc

photo credit: gynti_46 via photopin cc

Stress worse than that of a fighter pilot

But when cities enable us to get out of our cars and commute by slower means, such as biking or walking, our sense of wellbeing improves. Writes Montgomery:

Driving in traffic is harrowing for both brain and body. The blood of people who drive in cities is a stew of stress hormones. The worse the traffic, the more your system is flooded with adrenaline and cortisol, the fight-or-flight juices that, in the short-term, get your heart pumping faster, dilate your air passages and help sharpen your alertness, but in the long-term can make you ill. Researchers for Hewlett-Packard convinced volunteers in England to wear electrode caps during their commutes and found that whether they were driving or taking the train, peak-hour travellers suffered worse stress than fighter pilots or riot police facing mobs of angry protesters.

But one group of commuters report enjoying themselves. These are people who travel under their own steam. … They walk. They run. They ride bicycles.

Why would travelling more slowly and using more effort offer more satisfaction than driving? Part of the answer exists in basic human physiology. We were born to move. Immobility is to the human body what rust is to the classic car. Stop moving long enough, and your muscles will atrophy. Bones will weaken. Blood will clot. You will find it harder to concentrate and solve problems. Immobility is not merely a state closer to death: it hastens it.

photo credit: Amsterdamized via photopin cc

photo credit: Amsterdamized via photopin cc

A sense of connection

As Montgomery reports, one study, in which student volunteers were provided with pedometers for 20 days, found that the more people walked each day, the greater their energy, sense of self-esteem and level of happiness.

“The same is true of cycling,” says Montgomery, “ although a bicycle has the added benefit of giving even a lazy rider the ability to travel three or four times faster than someone walking, while using less than a quarter of the energy.  … [C]yclists report feeling connected to the world around them in a way that is simply not possible in the sealed environment of a car, bus or train. Their journeys are both sensual and kinesthetic.”

Time to switch to a ‘new mobility’

A growing number of people — urban planners, environmentalists, health experts and others — are, in Montgomery’s words, calling on “cities and corporations to abandon old mobility, a system rigidly organised entirely around one way of moving, and embrace new mobility, a future in which we would all be free to move in the greatest variety of ways.”

“We all know old mobility,” one expert tells the Canadian reporter. “It’s you sitting in your car, stuck in traffic. It’s you driving around for hours, searching for a parking spot. Old mobility is also the 55-year-old woman with a bad leg, waiting in the rain for a bus that she can’t be certain will come. New mobility, on the other hand, is freedom distilled.”

Link to read the original article

photo credit: Amsterdamized via photopin cc

photo credit: Amsterdamized via photopin cc

Henry Evans and Chad Jenkins: Meet the Robots of Humanity

Where out technology meets our humanity there is no doubting the bravery and betterment of the world we are making.

Paralyzed by a stroke, Henry Evans uses a telepresence robot to take the stage — and show how new robotics, tweaked and personalized by a group called Robots for Humanity, help him live his life. He shows off a nimble little quadrotor drone, created by a team led by Chad Jenkins, that gives him the ability to navigate space — to once again look around a garden, stroll a campus …

photo credit: Masahiko Futami via photopin cc

photo credit: Masahiko Futami via photopin cc

Threshold of the New (Steve McCurry’s Blog)

Steve McCurry’s new photo collection profiles people in their oldest years from around the globe – all emanating a strong presence that glows out of these images, as if to say to us: “we have made good enough – what will you do?”

Enjoy and draw breath from these exquisitely crafted and curated images…

Youth is the gift of nature, but age is a work of art.
– Garson Kanin

photo credit: ~FreeBirD®~ via photopin cc

photo credit: ~FreeBirD®~ via photopin cc

None are so old as those who have outlived enthusiasm.
– Henry David Thoreau

Link to see Steve McCurry’s Threshold of the New photo collection

photo credit: Pensiero via photopin cc

photo credit: Pensiero via photopin cc

75 Years In The Making: Harvard Just Released Its Epic Study On What Men Need To Live A Happy Life

BY 

In 1938 Harvard University began following 268 male undergraduate students and kicked off the longest-running longitudinal studies of human development in history.  The study’s goal was to determine as best as possible what factors contribute most strongly to human flourishing.  The astonishing range of psychological, anthropological, and physical traits — ranging from personality type to IQ to drinking habits to family relationships to “hanging length of his scrotum” — indicates just how exhaustive and quantifiable the research data has become.  Recently, George Vaillant, who directed the study for more than three decades, published the study’s findings in the 2012 book Triumphs of Experience (Amazon) and the following is the book’s synopsis:

“At a time when many people around the world are living into their tenth decade, the longest longitudinal study of human development ever undertaken offers some welcome news for the new old age: our lives continue to evolve in our later years, and often become more fulfilling than before.  Begun in 1938, the Grant Study of Adult Development charted the physical and emotional health of over 200 men, starting with their undergraduate days.  The now-classic ‘Adaptation to Life’ reported on the men’s lives up to age 55 and helped us understand adult maturation.  Now George Vaillant follows the men into their nineties, documenting for the first time what it is like to flourish far beyond conventional retirement.  Reporting on all aspects of male life, including relationships, politics and religion, coping strategies, and alcohol use (its abuse being by far the greatest disruptor of health and happiness for the study’s subjects),

‘Triumphs of Experience’ shares a number of surprising findings.  For example, the people who do well in old age did not necessarily do so well in midlife, and vice versa.  While the study confirms that recovery from a lousy childhood is possible, memories of a happy childhood are a lifelong source of strength.  Marriages bring much more contentment after age 70, and physical aging after 80 is determined less by heredity than by habits formed prior to age 50.  The credit for growing old with grace and vitality, it seems, goes more to ourselves than to our stellar genetic makeup.”

In Triumphs of Experience, Vaillant raises a number of factors more often than others, but the one he refers to most often is the powerful correlation between the warmth of your relationships and your health and happiness in your later years.  In 2009, Vaillant’s insistance on the importance of this part of the data was challenged, so Vaillant returned to the data to be sure the finding merited such important focus.  Not only did Vaillant discover that his focus on warm relationships was warranted, he placed even more importance on this factor than he had previously.  Vallant notes that the 58 men who scored highest on the measurements of “warm relationships” (WR) earned an average of $141,000 a year more during their peak salaries (between ages 55-60) than the 31 men who scored the lowest in WR.  The high WR scorers were also 3-times more likely to have professional success worthy of inclusion in Who’s Who.

One of the most intriguing discoveries of the Grant Study was how significant men’s relationships with their mothers are in determining their well-being in life.  For instance, Business Insider writes“Men who had ‘warm’ childhood relationships with their mothers took home $87,000 more per year than men whose mothers were uncaring.  Men who had poor childhood relationships with their mothers were much more likely to develop dementia when old.  Late in their professional lives, the men’s boyhood relationships with their mothers — but not their fathers — were associated with effectiveness at work.  On the other hand, warm childhood relations with fathers correlated with lower rates of adult anxiety, greater enjoyment on vacations, and increased ‘life satisfaction’ at age 75 — whereas the warmth of childhood relationships with mothers had no significant bearing on life satisfaction at 75.”  

In Vallant’s own words, the #1 most important finding from the Grant Study is this:

“The seventy-five years and twenty million dollars expended on the Grant Study points to a straightforward five-word conclusion: Happiness is love.  Full stop.” 

Link to read the original article

On Considering The (English) Hedge

This is a very special delicately potent video poem by artist Shelia Ghelani

“O long line of green… O Hedge O Hedge…’

In August Sheila spent two weeks in Cambridge with straybird working on Ramble 1 of Rambles with Nature hosted by Cambridge Junction. Together they made a series of four short ‘cinepoems’ for small screens, such as smartphones, which will also be presented as an installation. On Considering The (English) Hedge is the first of the series to be released for viewing.

Click here to find out more about Rambles with Nature and visit Sheila’s blog to keep up to date with the project as it unfolds.

Happiness At Work Edition #73

All of these stories – and many more – are collected in this week’s Happiness At Work Edition #73.  As always, we really do hope you find things here to enjoy, use and grow from.

photo credit: The Rocketeer via photopin cc

photo credit: The Rocketeer via photopin cc

Happiness At Work #71 ~ “How’s Life?” (a question that matters to us all)

photo credit: FerociousPrecocious via photopin cc

photo credit: FerociousPrecocious via photopin cc

The title of this week;’s post comes from the rhetorical question posed by the new OECD How’s Life? 2013 report.  This is one of several reports and articles we have noticed this week that bring us temperature readings about the quality of life and living in the last weeks of 2013.

And sadly, this means this week’s post has a lot more about unhappiness than its title suggests.

See how some of these findings compare with your own experience…

photo credit: Annie Mole via photopin cc

photo credit: Annie Mole via photopin cc

The How’s Life? 2013 report  focuses in particular on our state of wellbeing at – and as a result of – work:

How’s Life? 2013 – Focusing on people

“How’s Life?”  It’s a question that matters to us all…

Martine Durand, OECD Chief Statistician writes in her summary of the new How’s Life? 2013 report

Well-being in the workplace: The importance of quality jobs

For many years, the focus of policy has mainly been on providing job opportunities and ensuring that people who wanted to work could find a job. However, most people spend a large part of their lives working and what happens in the workplace is an essential determinant of overall well-being.

Having a good or quality job does not just mean receiving good salaries or having dynamic careers; it also means working in an environment that is conducive to personal accomplishment and where people are committed. People’s engagement and high sense of well-being at work depend a lot on whether they have autonomy in their job and are given well-defined work objectives. Respectful and supportive management practices and support from colleagues are also important.  

When jobs and workplaces combine these factors, people are more apt to manage work pressure and emotionally demanding jobs, and they also tend to be healthier and more productive.

Focusing on what matters to people, and improving existing metrics or developing new ones to measure well-being and progress, is the way ahead to achieve better lives, today and tomorrow.

Link to read original article in full

photo credit: Ed Yourdon via photopin cc

photo credit: Ed Yourdon via photopin cc

Closer to home, in the UK the latest intelligence from the Office of National Statistics (ONS) new wellbeing statistics gathering also shows a de-emphasis on money as the root of all happiness:

New national wellbeing statistics show money doesn’t always equal happiness

Our obsession with maximising of economic growth overlooks the importance of people’s happiness and wellbeing as a measurement of the UK’s success

Nic Marks, director of Happiness Works and founder of the award-winning Centre for Wellbeing at the think tank nef (the New Economics Foundation), writes in The Guardian…

The gathering  of wellbeing data allows us to challenge orthodoxies and assumptions. In London, which consistently ranks as the wealthiest area of the UK, 30 out of 34 boroughs are below the UK average for wellbeing. While in Northern Ireland, the third poorest area, 24 out of 26 districts exceed the national average. This new wellbeing data clearly reveals that economic measures of welfare are insufficient to fully capture people’s experience of their lives. This is not to say that material living standards don’t matter – they clearly do. But these new measures offer data that is highly relevant to policy makers…

It’s very strange that many political commentators have criticised the “happiness agenda” as being individualistic. This couldn’t be further from the truth.

We are relational beings, born through a relationship, brought up in a network of relationships and living out our lives in relationships. It should come as no surprise that the quality of our personal relationships has a great impact on our happiness. Local policy makers should begin to question how they can encourage people to make more and better connections.

What could they do to break down the barriers that stop people interacting? How can they design local spaces so that people meet – both intentionally and accidentally? …

Ultimately, a national and local focus on wellbeing allows for a reimagining of how life can be in 21st century Britain. Are we going to continue with our obsessive maximisation of economic growth? Or can we instead think about how to make better places to live, to work and to bring up children? We know that we face huge social and environmental challenges, and we also know that they are not going to be solved through a business-as-usual approach. If people’s happiness and well-being is to be made “the central political challenge of our times” then the new evidence base being built on data like that produced by the ONS is to be welcomed wholeheartedly.

Link to read the original article in full

Is Britain the Most Tired Nation in Europe?

In the net blog, SAAMAH ABDALLAH writes…

When questioned in a recent survey, 1 in 2 people in the UK said that, more often than not, they did not feel fresh and rested when they woke up in the morning.

It needn’t be like this. Elsewhere across Europe – in Germany, Spain, Austria and Italy, for example – it’s only about 1 in 4 people who feel this tired in the morning. In fact, out of the 27 countries in the EU at the time of the survey, the UK ranks worst on this question…

As well as feeling tired, people in the UK are also the least likely in the EU to feel active and vigorous, and the least likely to feel close to people in their local area. For example, 22% of people in the UK did not feel close to people in their local area, compared to just 11% in the Netherlands and 8% in Spain. Surely we deserve better than this? Where is the UK going wrong? …

We can speculate on some of the potential reasons – high numbers of people working very long hours, more time spent on sedentary activities such as watching TV or in front of computers, low levels of physical activity, high rates of depression, or just bad weather. We know that all of these factors are associated with lower levels of vitality, but on their own, none of them explain why the UK comes absolute bottom in terms of this aspect of well-being.

Identifying the key factors that are relevant here would help government develop policies that would allow the public to lead more energetic lives. Surely it’s in the UK’s best interests to have a workforce that’s able to get up in the morning?

Link to read the original article in full

photo credit: istolethetv via photopin cc

photo credit: istolethetv via photopin cc

Get It Done Day: The Daily Grind: Break the Mould

Released today, our research report – The Daily Grind: Break the Mould – reveals a process-driven “inbox zero” culture is killing innovation in British companies and demotivating workers. It’s clear we need to change the way we work – and fast.

Key research findings: too many meetings, too much information, too little innovation

  • Over half (54%) of workers surveyed have slogged away at the weekend just to keep up, and only 8% feel they have made a major contribution to their employer in the past year.
  • Only one in seven (16%) office workers are inspired by their job
  • UK office workers potentially doing around two billion hours of unpaid overtime at the weekend every year
  • Nearly a quarter (23%) say they have never made a major contribution to their employer
  • Four in ten (41%) say they are not empowered by their organisation to think differently
  • 39% say their organisation needs to rethink how it operates

So, what’s the way forward?

We asked Doug Shaw of What Goes Around Limited “Why do so many workers feel they have no power to think differently about their workplace? How can this be addressed?”

“Most work is coercive.  It is done to you.  The best work is coactive.  It is done with you.  IT is totally human to want, need and expect that our views be taken into consideration, and yet we defy these wants, needs and expectations at almost every step of our working lives.

Never do anything about me without me.  Put simply, as Stephen Covey wrote, ‘We need to listen with the intent to understand, not the intent to reply.’  I think that means we need to bring love and artistry into work.”

We caught up with Barry Furby  of Synthesio to discuss this question: “Why do so many workers feel they have no power to think differently about their workplace? How can this be addressed?”

“Many businesses now reward innovation and entrepreneurialism in the workplace.  I think workers should continue to push this message in everything they do.  Ultimately if it really is impossible in your organisation someone else will reward you well for it elsewhere.

“‘Innovate or die’ is an over used phrase but it’s a fact of our era.”

We caught up with Business Psychologist Tony Crabbe to get his perspective on the modern office.

“Organisations kill creativity; brilliantly.  They fill every ounce of attention with frenetic activity and the white noise of organisational uber-communication.

“They reward hard work over thought; encourage speed of response over intellectual ambling, and value (false) certainty over intelligent doubt.  They create busy drones battered into the submission of groupthink.”

The Telegraph has marked Get It Done Day with an article on Britain’s population of workaholics. Too many of us are working unpaid overtime and this extra work isn’t getting us anywhere.

Britain is a nation of workaholics with 54% of workers admitting they put in unpaid overtime at the weekend

Meanwhile, Information Age has also been examining the findings from the Break the Mould report.

UK office workers are so focused on managing email traffic and attending internal meetings, they struggle to find time to produce anything really meaningful

Too many meetings, too little innovation. How would you re-imagine business?

Link to read the full article and graphics in its original format

photo credit: Nrbelex via photopin cc

photo credit: Nrbelex via photopin cc

How Much Are We Willing To Pay For The Pursuit Of Happiness?

By Michael Hiltzik

Never mind the conventional speculation about whether the resolution of some political standoff favours liberals or conservatives…

The more fundamental question, says Benjamin Radcliff, is this: Does it make people happier or not?

Radcliff is a political scientist at Notre Dame whose work places him in the forefront of what might be labeled happiness studies. His particular corner of the field looks at social policies and political outcomes. It’s an ambitious study, as is shown by the title of his book, published this year: “The Political Economy of Human Happiness: How Voters’ Choices Determine the Quality of Life.”

Radcliff’s research suggests that higher levels of social programs produce a happier population and that public policies such as social insurance and strong labor market protections are among the most important factors.

“The differences in your feeling of well-being living in a Scandinavian country (where welfare programs are large) versus the U.S. are going to be larger than the individual factors in your life,” he says. “The political differences trump all the individual things you’re supposed to do to make yourself happier — to have fulfilling personal relationships, to have a job, to have more income. All those individual factors get swamped by the political factors. Countries with high levels of gross domestic product consumed by government have higher levels of personal satisfaction.”

Or as Radcliff put it in a CNN op-ed: “The ‘nanny state’ works.”

Statistics bear him out. In the 2013 World Happiness Report,published by the UN and compiled by Jeffrey D. Sachs of Columbia University and colleagues from the London School of Economics and the University of British Columbia, four of the top five rankings are occupied by Denmark, Norway, Switzerland, the Netherlands and Sweden, all countries with strong social programs…

Link to read the original article in full (based on U.S. politics)

NOT YET USED

photo credit: jouste via photopin cc

Gross Village Happiness

, Founder, SEEKHO. reports of a successful village programme…

SEEKHO is built on the principle of Gross Village Happiness (GVH). GVH is a new model and policy for empowering people in rural communities with the tools needed to increase and improve the five elements of wellbeing known as PERMA, as coined by Positive Psychology founder Martin Seligman: positive emotion, engagement, relationships, meaning and accomplishment…

During the past year, the children have become more versatile learners. Similarly, my own growth during this period has been tremendous, as the children have taught me how to better practice listening, empathy and resilience. A large part of the reason why we have been able to grow together has been SEEKHO’s focus on wellbeing, which has created an ecosystem of positive behavior and reinforcement. This experience has shown me that not only can wellbeing be increased when we give communities a voice in the process, but also that it is necessary for policy if we want to empower villages to thrive.

The shift to Gross Village Happiness will require experimentation and a keen sensitivity to the local context in order to empower the next generation of children in rural India. It is time to expand our definition of success and wellbeing so that children feel empowered to not only to draw and paint artwork, but also their own dreams…

Link to read the original article in full

photo credit: ben matthews ::: via photopin cc

photo credit: ben matthews ::: via photopin cc

From ego-system to eco-system economies

Otto Scharmer writes about…

…- “co-sensing,” or going to places that allow us to see the system from the edges – if listened to with one’s mind and heart wide open, they hold the golden keys to the future;

– “co-inspiring,” or creating channels for connecting to the sources of creativity;

– “prototyping,” or exploring the future by doing things in the present in very different ways; and

– “co-shaping” the spaces in which these prototypes can be embodied and scaled-up.

Of these various infrastructures, those for co-sensing and co-inspiring are particularly underdeveloped in society today.  Trying to advance societal innovation through prototyping and scaling-up alone is like building a house without foundations.  That’s why so many current efforts fail, because they ignore the deeper conditions of the social field (the mindsets, attitudes and intentions), and focus only on the superstructure of incentives and institutions. Without a fundamental shift in consciousness it will be impossible to sustain an eco-centered economy.

A profound renewal of this kind at the personal, societal and global levels is crucial for our planetary future.  What’s needed to underpin these renewals are change-makers who are willing to lead from the emerging future: leaders who are willing to open up to, learn about and practice the journey from ego-system to eco-system thinking. We already have much of what we need to hand in the form of living examples, tools and frameworks. What’s missing is the co-creative vision and the common will to make this revolution a reality.

Link to read the original article in full

photo credit: dModer101 via photopin cc

photo credit: dModer101 via photopin cc

Is Creativity Arts Policy’s Big Mistake?

Creative workers are seen as paid hobbyists rather than as professionals with valuable labour power, writes Dave O’Brien, a lecturer in cultural and creative industries at City University, London and author of Cultural Policy: Management, Value and Modernity in the Creative Industries ...

It is creativity that has enabled cultural policy to branch out into areas beyond the arts, such as economic, social and health policy. Equally, creativity is seen as a capacity or personal quality that everybody possesses, a quality that we all carry around with us to be liberated or developed at will. And to do so will somehow free us to enjoy a work utopia that is not about the factory, but rather about self-expression.

What is creativity’s actual role in contemporary British life? …

What a privileged and joyful position to be paid to do what you want to do anyway. However, being paid for your hobby renders questions of class, wealth and power, as well as those about gender relations and the representation of ethnicities, impossible to ask and answer. These questions are buried in the working conditions of job insecurity, long hours and low pay that shape the deskilled and deprofessionalised ‘hybrid’ job.

In this vision of work, everybody who is working is a talented individual, expressing their creativity and therefore getting no less or more than they deserve. The cultural theorist Angela McRobbie argues that the narrative of “doing what you love” polarises our understanding of success and failure with perverse consequences for individuals and the rest of the economy. Not being involved in work you love, not expressing your identity, not being committed to the point of potentially damaging yourself, becomes associated with failure – both in artistic terms and in terms of your talent and sense of self.

Link to read the original article in full

photo credit: jenny downing via photopin cc

photo credit: jenny downing via photopin cc

Stress in the Workplace – Who Takes Responsibility?

Paul Barrett, Head of Wellbeing, Bank Workers Charity writes…

This article has been written to tie in with National Stress Awareness Day (NSAD) on November 6th. This year will be the 15th annual NSAD.

The recent CIPD Absence Management report revealed that stress is on the increase. This is despite the fact that more organisations than ever are investing in comprehensive employee wellbeing strategies. These are designed to build the resilience of their workforce and to offer support to those suffering from stress. There is every reason to believe such strategies are making a difference but they may not be enough. Why should this be?

A tough world out there.

It needs to be recognised that at this moment in time, there is a coming together of factors, economic and social, that conspire to make employees’ personal and work boundaries more difficult to negotiate than ever…

Our own research into the banking sector revealed that non- work demands form a major source of stress for people in work, yet at present these are not being well addressed. Many employees struggling with debt or in the throes of a divorce find it difficult to access support. As austerity bites many of the support agencies in the community that employees traditionally turn to are finding their resources stretched to the limit as they seek to respond to rising demand with reduced funding. With all of this going on, it’s no surprise that stress levels are high…so why aren’t traditional approaches to stress enough?

The way forward – there is no silver bullet

The complex interplay between personal and workplace demands means that any strategy that seeks to prevent or ameliorate employee stress needs to come from a number of directions and historic approaches to stress may not serve us well.

In the 1980s many organisations offered stress management courses to employees to help them cope when it all became too much. These courses contained sound information,  were frequently popular with participants but they  implicitly devolved responsibility for managing stress onto the employee. More recently the focus has shifted towards the employer’s duty of care and businesses have taken steps to address the organisational factors that contribute to employee stress…

Forward thinking employers have already begun to introduce interventions that affect the organisational culture in positive ways, creating an environment that reduces  workplace stress. Such preventative approaches include training for managers in promoting behaviours that support employee wellbeing, whilst discouraging  those that increase pressure on employees. These can make a big difference to the stress levels in the workplace. They also go a long way  to creating an organisational climate in which employees feel able to raise concerns and  seek help when they’re struggling,  so that problems from home or work don’t spiral out of control.

As many sources of stress originate not at work but in employees’ personal lives they need to recognise their own part in reducing the impact of stress.  They too have a responsibility for building up their internal resources so they are equipped to deal with the inevitable stresses they encounter in their daily lives. People with high levels of personal resilience are much more likely to recover well from high stress life events such as bereavement, relationship breakdown or redundancy.

But personal resilience needs to be worked at. Employees need to take care of themselves, ensuring their work-life balance is not out of kilter. They need to make sure that they get enough sleep, that they take regular exercise and that they eat healthily. They also need to accommodate enough of the life-enhancing leisure activities that will restore optimism, vitality and peace of mind. Bolstered by these actions employees will enjoy a more rewarding life both at home and at work and will bounce back more quickly  from setbacks they experience in either sphere.

What we are seeing is the need for a holistic, almost systemic approach to stress that recognises the complex interactions between the home and working lives of employees. It is one that appreciates that responsibility for addressing stress at work resides exclusively with neither employer nor employee.  Creating a healthy workforce requires both parties to play their part.

Link to read the original article in full

photo credit: TheeErin via photopin cc

photo credit: TheeErin via photopin cc

Over-extended? 6 Signs You Need A Break

by TINA WILLIAMSON

“To overextend yourself is to invite defeat.” – G. William Domhoff

We all know the feeling, we have too much to do and too little time, and soon we begin to feel like a piñata at our six year olds birthday party, battered and flung in every direction.

Ask yourself these questions:

  1. Do you spend time worrying about time?   
  2. Do you eat on the go?  Lunch on your lap in the car? …
  3. Do you get enough sleep?  …
  4. Do you make time for your friends, family or hobbies?  
  5. Do you make time for your health, via exercise and healthy eating? 
  6. Can you handle change?   

The problem with overextending ourselves this way is that one little shift is like a jenga puzzle; it’s all going to come crashing down.

You need to hear this – if you’re being flung in every direction, then you’re not really following through on anything or doing anything particularly great…

If any of this sounds like you, then you need to make some changes.

1. Start with outer changes…

2.  Learn how to say No – be assertive…

3.  Put you first…

4.  Meditate…

5.  Practice Mindfulness…

6.  Laugh…

7.  Write it out…

8.  Ignore Expectations…

9.  Remember you’re not Perfect…

10.  Focus on one task at a time…

Take time to:

  • breathe
  • meditate
  • read
  • contemplate
  • relax
  • think
  • laugh
  • dream
  • do something that will make YOU feel happy!

Link to read the original article with Tina’s advice in full

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photo credit: byronv2 via photopin cc

The Female Breadwinner’s Survival Guide by Jennie Garrett

*Struggling to balance a budding entrepreneurial business with being Mom?

*Torn between family commitments and work?

*Thrust into the role of breadwinner when your partner has been laid off, retired or become ill?

*Non-existent work life balance?

You are not alone, around 40% of women in the US are the breadwinner, and the number is growing. There’s been a lot of talk about the ‘End of Men’ and women being ‘The Richer Sex’, but it’s not all power suits and top jobs.  

Rhonda, a successful businesswoman, working in a male dominated environment, with a child under one year old sums up the challenge of being the breadwinner eloquently:  “By being a working career woman or career mom, I’m trying to get the best out of both worlds. I’m trying to be true to who I am, not to who other people want me to be or what people think people I should be. And that is difficult”  

Jenny Garrett, executive coach and author of Rocking Your Role, the ‘how to’ guide to success for female breadwinners, shares 10 essential survival tips from her experience of coaching hundreds of female breadwinners.

1. Check Your Ego…

2. Drop the Superwoman Syndrome

3. Remember you always have a choice…

4. Talk about money…

5. Look after your spiritual, physical and mental well-being…

6. Ditch the Guilt
…

7. Recognise your interdependence …

8. Maintain your femininity…

9. Celebrate and share with other woman…

10. Be aware of the legacy that you are leaving…

Link to read Jennie Garretts’s guidance in full

photo credit: ocean.flynn via photopin cc

photo credit: ocean.flynn via photopin cc

Six Good Reasons To Create A Compassionate Workplace

, journalist focusing on empathy and compassion, writes…

A recent Gallup poll revealed that just 13% of the world’s employees are engaged at work. About a quarter are ‘actively disengaged’ – unhappy, unproductive and liable to spread negativity to their colleagues. These statistics were fresh in my mind when I took part in a conference in London to explore the benefits of creating a culture of compassion at work…

Before you start picturing boardroom sing-alongs and group hugs around the water cooler, let’s define a compassionate workplace as follows: a work environment where people feel valued and supported, and are encouraged to develop their skills and reach their full potential.

Here are six things I learned about why this matters:

1. Stress is bad for business

Work-related stress cost the UK economy an estimated £6.5bn last year. In the United States, the cost was around $300bn. …When bosses are aggressive or demand the impossible, employees compete rather than collaborate, and we fear failure rather than being motivated to succeed, employers pay the price with more sick days, lower productivity and high turnover rates.

2. Compassion boosts the bottom line

Keeping employees happy is not just an irritating distraction from the serious business of making money. Richard Barrett, a leadership consultant who advocates a values-driven approach in organisations, looked at Fortune magazine’s annual list of the 100 Best Companies to Work For. Over a ten-year period to July 2012, he tracked the share price growth of the top 40 publicly traded companies on the list. They showed average annualised returns of 16.4%, compared to 4.1% for the S&P 500 index – and they bounced back quicker from the 2008 global economic meltdown.

It’s not always about profits, of course. In workplaces where care and compassion are (or should be) the primary focus, like hospitals, nursing homes and schools, a supportive environment is just as beneficial.

3. Givers come out on top

Adam Grant, the highest-rated professor at the University of Pennsylvania’s Wharton School of Business, has been studying workplace interactions for over a decade. He identifies three types of colleagues: ‘givers‘, who enjoy helping others and do so with no strings attached; ‘matchers‘, who give but ask for something in return; and ‘takers‘, who want as much as possible and never give anything back.

According to Grant, the highest proportion of those who make it to the top are givers. Although there are also more givers at the bottom, the givers who make it, make it big. The secret of their success is to be compassionate without losing sight of their own objectives, and without allowing their time and goodwill to be exploited by the takers.

4. Compassion makes us happier and healthier

Scientific research shows that kindness and compassion have a surprising range of benefits. For example, doing something good for others is like eating a piece of chocolate – it activates the ‘pleasure centres’ in our brain. One study even found that we get the same kind of buzz when we see someone else giving to charity as when we receive money ourselves.

People who lead a life of greater compassion, meaning and purpose seem to enjoy lower levels of inflammation at the cellular level, and a compassion or service-based lifestyle also seems to act as a buffer against the effects of stress.

5. Kindness is contagious

When we see people doing something good for others, we’re inspired to emulate them. In one study involving a ‘public-goods game’ where people had the opportunity to cooperate with each other, when one person gave money to help others, the recipients were more likely to give away their own money in future games. This created a ripple effect that had an impact three degrees of separation away from the original act of kindness.

As the psychologist and author Daniel Goleman points out, we have ‘mirror neurons’ in our brain that “make emotions contagious”, so every interaction counts.

6. Everyone wins

Emma Seppala, a compassion and altruism researcher at Stanford University who has advised companies like Google, Facebook and Hallmark, says: “Organisations that are more compassionate and happier, healthier places to work have employees with lower heart rate and blood pressure, and stronger immunity. Compassionate and pro-social employees build better relationships with each other, their productivity is better and they create a better atmosphere. As a consequence those organisations see lower employee turnover and increased customer service, as well as increased loyalty, which at the end of the day is what they are looking for.”

Link to read the original article in full

photo credit: Nanagyei via photopin cc

photo credit: Nanagyei via photopin cc

Happiness At Work Edition #71

These articles – and many more – are all part of the new Happiness At Work Edition #71

We hope you find things here to use, enjoy and enliven your life and get a a bit closer to the life you ideally want to be living.

Happiness At Work #70 ~ creativity and finding the happy space to play in

photo credit: orangeacid via photopin cc

photo credit: orangeacid via photopin cc

This week’s Happiness At Work #70 headline theme considers the power and importance of creativity and play to our happiness and success.

What does playing mean in a work context?

What new ideas can we get about how to ‘play to our strengths’?

What are the benefits – for ourselves, for our organisations, for the people we play with and the people we play to – of making more time to be creative, for fun, and for finding a space in the middle of the circle?

And, if we are convinced of the worth of any of this, how might we go about trying out and extending and mastering any of these practices?

To help answer these questions, here are some of our favourite articles from this week’s collection…

photo credit: Photosightfaces via photopin cc

photo credit: Photosightfaces via photopin cc

Happiness Means Creativity: One Company’s Bet On Positive Psychology

BY MEG CARTER

Rather than just fix what’s ailing you, positive psychology looks to actively improve individual and organizational well-being. Here’s how Havas Worldwide is working to build a happier, more resilient–and ultimately more creative–workforce.

Cultivating a more positive outlook is a better way of boosting creativity than indulging a tortured genius, according to consultant psychologist and professor Neil Frude who has begun working with ad organization Havas Worldwide London to provide “positive psychology” training to the agency’s staff.

It’s all about creating a virtuous circle.

“There is a strong relationship between employee happiness and a workforce that is productive, creative, and flourishing,” he says, pointing to lab studies designed to test creativity after participants have been made more and less happy, which shows creative levels improve when people are happier.

Furthermore, the positive effect of creative satisfaction produces, in turn, a further emotional uplift that feeds what’s known as “contagion of emotion,” which benefits a group of people as a whole–be that an organization or simply a collection of friends and acquaintances…

“‘Positive psychology’ is about playing to strengths–enhancing positive emotions, rather than the old approach of using psychology to fix problems,” Frude explains.

“How we are using it is to demonstrate skills that help boost an individual’s sense of well-being–for example, ways of building resilience, or becoming more positive, or better managing your emotions in a positive direction by understanding what boosts or rewards you can give yourself to generate a positive emotional uplift.”

Build happiness and well-being among staff and an organization will benefit from a more emotionally intelligent workforce: people who not only understand their own and other people’s emotions but can more effectively manage their own and other people’s emotions, too.

photo credit: markchadwickart via photopin cc

photo credit: markchadwickart via photopin cc

Which is what inspired Russ Lidstone, CEO of creative agency Havas Worldwide London–whose clients include Credit Suisse, Santander, and Durex–to bring in Frude and his company, The Happiness Consultancy, to help boost levels of happiness, well-being, and resilience in his agency’s 240-strong workforce…

“The notion that 40% of your brain can be trained to adapt is an interesting one. Another selling point for me is that a liberated mind in a more confident and secure individual is more likely to feel free to express itself in different, innovative, and ultimately more creative ways.”

What all this means in practice is that, between now and the end of the year, every member of the 240-member staff based at Havas Worldwide’s offices in London and Manchester will undertake a four-week course in positive psychology run by Frude…

“This isn’t about ‘fixing’ a specific problem but making the organization work even better,” Professor Frude insists.

“It’s about empowering individuals to get more out of their lives and enabling managers to recognize the potential positive (and negative) impact that can come from putting people with a particular outlook into a team. And it’s about providing those involved in communications with sharper tools to understand and engage through the positive messages they create.”..

“My hope is for a wave of little interventions across the agency over time that will lead, in turn, to both a healthier outlook and better output for us all–as a business and also at a personal level–by getting the best out of ourselves and each other.”

Or to put it another way, Frude adds: “Learning to manage your emotional well-being is like teaching a person to fish–a skill that will keep you going for a lifetime.”

Link to read the original article in full

photo credit: VinothChandar via photopin cc

photo credit: VinothChandar via photopin cc

One of the essential elements of positive psychology is Engagement – what Mihaly Csikszentmihalyi has termed ‘flow‘ to describe the ecstatic state of being completely at-one with and absorbed in what we are doing. It is when we are stretched enough to feel challenged and stimulated but not so far beyond our confidence that we become over-stressed and anxious.

photo credit: anoldent via photopin cc

photo credit: anoldent via photopin cc

It is worth knowing that Csikszentmihalyi began to develop his model from the question: “Where in ordinary people’s lives are they really happy?” He went and talked to a great many creative people and noticed how very happy they were when they talked about their work, and how ready they were to continue what they were doing for years and years despite having little hope of ever achieving any fame or fortune. Despite any hardships and difficulties their work brought them, these artists and scientists reported a very high level of happiness in the sense of meaning and purpose their work gave to their lives, and often described working as a kind of ‘ecstasy’. Ecstasy in the original Greek meant ‘to stand to the side of something’, but it has come to mean a ‘mental stepping into an alternative and heightened realty.’

Here is how one of the artists Csikszentmihalyi interviewed talked about his experience composing music:

You are in an ecstatic state to such a point that you feel as though you almost don’t exist. I have experienced this time and time again. My hand seems devoid of myself, and I have nothing to do with what is happening. I just sit there watching it in a state of awe and wonderment. And [the music] just flows out of itself.”

Often, when in this state of complete flow, our emotions are in fact neutral and in it is only afterwards that we will remember back and feel we have just been having a wonderful time. This is because our concentration and consciousness merges with what we are doing, we have no self-consciousness, and we lose all sense of time.

Csikszentmihalyi goes on to explain that there are a range of different states we can find ourselves in, made up of the mix between our level of skill and the level of the challenge in what we trying to do:

  • too little skill mixed with too high a challenge and we feel anxious
  • too little challenge mixed with a surfeit of skill and we feel bored
  • high challenge matched with high skill and we have the possibility of feeling in flow

flow diagram

There are two states that are most easy to lean ourselves into flow from:

  • pushing ourselves over the edge of control and we can fall into flow. This is the optimum condition for leaning out beyond our comfort
  • and adding the ignition of discipline – a technique or structure or rule – can optimise our state of arousal into a flow state. This explains why absolute freedom – or only going with your instincts – are not sufficient to optimum engagement.

The Psychology of Flow

Applications and Examples of Flow

While flow experiences can happen as part of everyday life, there are also important practical applications in various areas including education, sports and the workplace.

Examples of Flow in Education: Csíkszentmihályi has suggested that overlearning a skill or concept can help people experience flow. Another critical concept in his theory is the idea of slightly extending oneself beyond one’s current ability level. This slight stretching of one’s current skills can help the individual experience flow.

Examples of Flow in Sports: Just like in educational settings, engaging in a challenging athletic activity that is doable but presents a slight stretching of one’s abilities is a good way to achieve flow. Sometimes described by being “in the zone,” reaching this state of flow allows an athlete to experience a loss of self-consciousness and a sense of complete mastery of the performance.

Examples of Flow in the Workplace: Flow can also occur when workers are engaged in tasks where they are able to focus entirely on the project at hand. For example, a writer might experience this while working on a novel or a graphic designer might achieve flow while working on a website illustration.

photo credit: Emily Raw via photopin cc

photo credit: Emily Raw via photopin cc

The Benefits of Flow

In addition to making activities more enjoyable, flow also has a number of other benefits.

Flow can lead to improved performance. Researchers have found that flow can enhance performance in a wide variety of areas including teaching, learning, athletics and artistic creativity.

Flow can also lead to further learning and skill development. Because the act of achieving flow indicates a strong mastery of a certain skill, the individual must continually seek new challenges and information in order to maintain this state.

photo credit: Thundershead via photopin cc

photo credit: Thundershead via photopin cc

My favourite illustration of flow is improvisation, whether they be jazz musicians or actors or dancers playing together. Improvisation is a set of disciplines and techniques that can be learned and mastered to deliberately deployed to generate and sustain a state of collaborative creative flow.

photo credit: Lieven SOETE via photopin cc

photo credit: Lieven SOETE via photopin cc

Paul Z Jackson is the man who taught me the first skills of improvisation, and he has just launched a new training facility: The Improvisation Academy. In his new blog he writes:

Habits or Choices – A New Perspective From Improvisation

We are all creatures of habit, and one of the great benefits of improvisation is how it can call habits into question. We can make choices when we notice ourselves up against the automatic, the habitual or the scripted.

An improvised moment is one when we are asked for a new response. We are either facing something we’ve not experienced before or we are doing something different in the same old circumstance.

photo credit: Lieven SOETE via photopin cc

photo credit: Lieven SOETE via photopin cc

Many of the best improvisation activities create just such moments of choice. For example, the members of the group stand facing each other in a circle. The aim is to take the place of another person by calling their name and walking into their place in the circle. You can take their place only after they have moved away, but they cannot move away until a space is opening up for them. So there is a chain of name calling, which creates a strong – some might say irresistible – impulse to move before you are meant to.

The game puts your attention into that moment of choice: to move or to resist the urge. And by enjoying the game – in which mistakes have absolutely minimal consequences – we can build our skills of paying attention, interrupting habitual responses and making a mindful decision of when to take a first step.

There are clear overlaps here in the philosophy and practice of improvisation with the Alexander Technique and Mindfulness. So is it time for you to build some good new habits?

Link to read the original article

photo credit: daystar297 via photopin cc

photo credit: daystar297 via photopin cc

Improvisation is a skilled form of play and brings with it all the potential for abundant joy and delight that we get from play for both its players and its audience.

Play is something that most of us seem to unlearn as we get older, but there is a growing case for why this might be to our disadvantage…

Don’t Be All Work and No Play – Liven Up Your Workplace

by ANDREA DEVERS

Humans are designed for play and I think its important to incorporate elements of fun into your daily routine. First and foremost I think it allows others to get to know YOU as a real person and second I think it actually helps to improve productivity. You’ll need to help to shape and define what is appropriate in your environment and culture for your employees, but also help to provide some outlets for release and rejuvenation for your teams and employees.

In the past, whenever I heard “have fun at work,” my mind immediately went to “team building activities” — which often involve some kind of trust fall (which I always hate doing and then when I try to opt out I feel like not a being a team player) or some kind of “party” off-site. But let’s face it, off sites and trust falls take time and money which means that its not always feasible to do all the time. Even if you’re fortunate enough to do such an event once a quarter, I think it still “falls” a little short.

Those larger off site events are still important — if you’re doing them, don’t stop. However, I’d suggest finding some other smaller events and activities to help stave off the dullness… and it doesn’t have to cost an arm or a leg. The key is to be regular and consistent.

First get a good understanding of your team and what kind of activities they enjoy and how they like to be recognized and engaged. Consider taking a quick survey of ideas from your team’s “favorite things.” Keep them on file when you need ideas or as reminders about what individuals prefer. Another cool idea — and way to engage your team — start a “fun jar” where your team can put in ideas of things that they’d like to do as a group. You’ll just need to provide a jar and a short template of requirements (i.e. budget, length of time for the activity) for their suggestions and then some guidance on how and when to pull an idea from the jar…

Link to read the original article and Andrea’s 10 suggestions for making fun at work

photo credit: pierofix via photopin cc

photo credit: pierofix via photopin cc

The Key To Happiness: A Taboo for Adults?

writes about the power of play for our creativity, engagement and happiness…

It’s a vision problem that no laser surgery can cure, a hyperopia that keeps us from seeing the central source of happiness right next to us. That problem is called adulthood. Those who are afflicted with this condition have trouble focusing on nearby objects of amusement and the realm that delivers the most enjoyment per square inch: play. Adults are oblivious to what they knew as kids — that play is where you live.

Grownups aren’t supposed to play. We have problems. We’re too busy. We have important things to do. It turns out, though, that there are few things more important to your happiness than frequent doses of play. As a study led by Princeton researcher Alan Krueger found, of all the things on the planet, we’re at our happiest when we’re involved in engaging leisure activities…

We live in a culture obsessed with wringing an external result from everything we do. Play doesn’t operate on that metric. It’s not about the end but the experience. This has made play one of the last remaining taboos, an irrational deviation from gainful obligation. What we don’t realize, though, is that it’s precisely the lack of a quantifiable result that allows play to tap a more meaningful place that satisfies core needs and reveals the authentic person behind the masks of job and society.

Anthropologist Gregory Bateson believed that the fixation on making everything productive and rational cuts us off from the world of the spontaneous that is home to real knowledge. Wisdom, Bateson believed, is to be found in the realms outside intentionality, in the inner reaches of art, expression and religion. “The whole culture is suffering from overconscious intentionality, overseriousness, overemphasis on productivity and work,” psychologist and cultural explorer Bradford Keeney told me. “We’ve forgotten that the whole picture requires a dance between leisure and work.”…

Studies show that play reflects more of who you are than your work. When you’re engaged in activities of “personal expressiveness,” ones that are self-chosen and that reflect intrinsic goals, you’re operating from the “true self,” says Alan Waterman of the College of New Jersey. This leads to optimal psychological functioning (i.e., happiness). We’re talking about something far from tangential to your existence. Play scholar John Neulinger called passionate play pursuits none other than the “central life interest.”

Play brings you back to life — your life. “Adults need to play because so much of our life is utilitarian, the University of South Alabama’s Catherine O’Keefe explained to me. “We need to reconnect with the things of our lives that ground us in who we really are and why we like our lives.”…

…the animating spark of play is the fast track to happiness. There is no quicker transport to the experiential realm and full engagement than through play, which brings together all the elements you want for the optimal moment.

  1. Play is 100-percent experience.
  2. It’s done for the intrinsic pleasure, for the participation.
  3. With no judgment or outcomes needed, play grounds you in the now.

Researchers say that the more absorbed we are in activities we like to do, the happier we are. Abraham Maslow and Mihaly Csikszentmihalyi pinpointed the power of full involvement in the moment to produce optimal experiences. Maslow called optimal moments the time when we are most attuned, “more integrated and less split, more perfectly actualizing.” He argued that these instants of sublime activation had all the hallmarks of the religious or mystical but were triggered by intensely felt, secular experiences.

photo credit: Egui_ via photopin cc

photo credit: Egui_ via photopin cc

Contrary to stereotype, engaged play is the gateway not to time-wasting but to times that let you contact deeper realms. When you paint a canvas or play volleyball, you’re in a creative improvisation that calls on inner fortitude and commitment and that reflect your values through self-expression. Play satisfies core self-determination needs, such as autonomy and competence, as little else can, connecting you with your mandate to explore and challenge yourself. That’s the integration Maslow was talking about. You tap the true you, not the performance identity of the job or the presentation identity that we display to others. Play relieves you of the burden to be someone you’re not. There’s nothing on the line; it’s just play. Just you.

When it comes to beefing up your happiness, it’s hard to do better than engaged play. Not only does it align you with your deepest needs and deliver fun in the moment, but the social component of play is a huge predictor of increased daily well-being, the research shows. Participating in recreational activities has been connected to increased positive mood and experiencing pleasure. And play increases the odds that you’re going to have more fun in your life because it’s a huge stress buffer, reducing strain and burnout, boosting your immune system and pumping up vitality and energy.

When you’re stressed, the brain’s activated emotional hub, the amygdala, suppresses positive mood, fueling a self-perpetuating cycle of negativity. Play can break you out of that straitjacket. It also cut through stagnation at the office. Studies show that playfulness can increase performance on the job and stoke creativity by breaking up the mental set that keeps us stuck. It resets the brain.

This tonic we write off as trivial is a crucial engine of well-being. In its low-key, humble way, play yanks grownups out of their purposeful sleepwalk to reveal the animating spirit within. You are alive, and play will prove it to you.

Link to read the original article in full

photo credit: kevin dooley via photopin cc

photo credit: kevin dooley via photopin cc

This passion and belief in the power of play is shared by Stuart Brown in this TEDTalk:

Stuart Brown: Play Is More Than Fun

“The opposite of play is not work. It’s depression…” Stuart Brown

photo credit: Felipe Morin via photopin cc

photo credit: Felipe Morin via photopin cc

I have been trying out the method surgeons use for washing their hands after seeing this – and the amount of germs we carry on our hands when we haven’t washed them thoroughly – on Dr Michael Mosley’s BBC Four programme: Pain, Pus and Poison: The Search for Modern Medicine. Apparently surgeons are taught to sing “Happy Birthday’ through twice to time a complete hand wash.

The surprising and quite unexpected result has been to find every time, in the very pleasurable relaxation of sinking in to the duration of the song twice through, is that all sorts of of creative ideas have fallen into my head at the same time.

And here is some of the science behind why this might be…

photo credit: Arlington County via photopin cc

photo credit: Arlington County via photopin cc

6 Purely Psychological Effects of Washing Your Hands

Wash your hands, wash your mind: recover optimism, feel less guilty, less doubtful and more…

Washing your hands doesn’t just keep you healthier; it has all sorts of subtle psychological effects as well.

Hand washing sends an unconscious metaphorical message to the mind: we don’t just cleanse ourselves of physical residues, we also cleanse ourselves of mental residues.

Here are six purely psychological effects of washing your hands…

1. Recover optimism

In a study by Kaspar (2012) participants who failed at a task, then washed their hands, felt more optimistic afterwards than those who didn’t.

Unfortunately washing their hands also seemed to reduce their motivation for trying the task again.

Still, hand washing can help boost optimism after a failure.

2. Feel less guilty

One study had participants think about some immoral behaviour from their past (Zhong & Liljenquist, 2006). One group were then told to use an antiseptic wipe, and another not.

Those who washed their hands after thinking about an immoral behaviour felt less guilty. The antiseptic wipe had literally wiped away their guilt.

3. Take the moral high ground

When people in one study washed their hands, they were more disgusted by the bad behaviour of others (Zhong, Strejcek & Sivanathan, 2010):

“…”clean” participants made harsher moral judgments on a wide range of issues, from abortion to drug use and masturbation. They also rated their own moral character more favorably in comparison with that of their fellow students.” (Lee & Schwarz, 2011)

So, when people feel clean themselves, they take the moral high ground and are harsher on the transgressive behaviour of others.

4. Remove doubt

Sometimes, after people make the wrong decision, they try to justify it by pretending it was the right decision.

It’s a result of cognitive dissonance, and it’s one way in which people lie to themselves.

However, hand washing may wipe away the need for self-justification in some circumstances, leaving you better able to evaluate your decision the way it really is (Lee & Schwarz, 2010).

5. Wash away bad luck

When participants in one study had some experimentally induced ‘bad luck’ while gambling, washing their hands seemed to mentally wash away their bad luck (Xu et al., 2012).

In comparison to those who didn’t wash their hands, hand washers carried on betting as if their bad luck was forgotten.

6. Guilt other people into washing their hands

A public health study flashed different messages onto the walls of public toilets as people entered, including “Water doesn’t kill germs, soap does,” and “Don’t be a dirty soap dodger.” (Judah et al., 2009)

The most effective overall message, though, was: “Is the person next to you washing with soap?”

So it seems when you wash your hands in a public toilet, you help guilt other people into washing theirs as well.

A clean slate

All these studies are demonstrating that when we wash our hands, we also wash our minds clean:

“…the notion of washing away one’s sins, entailed in the moral-purity metaphor, seems to have generalized to a broader conceptualization of wiping the slate clean, allowing people to metaphorically remove a potentially broad range of psychological residues.” (Lee & Schwarz, 2011)

Link to read the original article in full

5 Tips to Tap Into Your Creative Self

Psychiatrist Carrie and orthopaedic surgeon Alton Baron, authors of The Creativity Cure, believe passionately in the power of using our hands to unleash our creativity and allow our happiness to flow.

In THE CREATIVITY CURE: A Do-It-Yourself Prescription for Happiness, husband-and-wife physicians Carrie and Alton Barron draw upon the latest psychological research, a combined forty years of medical practice, and personal experience to reveal that creative action is integral to easing depression and anxiety and to fueling long-term happiness and wellbeing. The need to create – to produce something using our minds and hands – is fundamental. It connects us to our inner selves and to our environment and offers the deep satisfaction of accomplishment. But too often, in our technology driven, fast-paced society, we neglect this need. The Barrons show that creative processes facilitate insight and healing, connect our mental and physical selves, supply satisfaction and meaning and thereby yield life changing results.

The five steps of THE CREATIVITY CURE—Insight, Movement, Mind Rest, Using Your Own Two Hands, and Mind Shift—lead the way to a more meaningful, fulfilling life by simultaneously developing self-understanding and self-expression. With the Barrons’ detailed tools and strategies for cultivating creative outlets, overcoming unconscious fears and barriers to happiness, and linking internal thought to external action, readers will build the mindset and habits for happiness and positive change…

photo credit: J. Star via photopin cc

photo credit: J. Star via photopin cc

David B. Goldstein on creativity and playing to your personality strengths

We discovered David B. Goldstein this week and his ideas correlating the intelligence we can get from knowing our Myers-Briggs Personality Type and understanding the nature of our own individual creativity. This provides more detail about creativity we all have within us, and and the many different ways of being creative.

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photo credit: sgs_1019 via photopin cc

Everything You Thought You Knew About Creativity Is Wrong

We tend to think that creativity is innate — you’ve either got it or you don’t. Our “creative type” friends are artsy, full of wonder and always wanting to dig into something deeper. The rest? They’re investment bankers.

Contrary to popular belief, no one is born without a creative bone in his or her body, and not all creative types are starving artists. In other words, we’ve all got it, but our personalities play a role in the kind of creative we are, and how we best feed into it.

“Our creative process is how we see the world and how we make decisions,” David B. Goldstein, artist, researcher, management consultant and the co-author of “Creative You: Using Your Personality Type to Thrive” told The Huffington Post.

While we might typify creativity, Goldstein says this is limiting. “There’s more than one way to be creative — everyone is creative and can be creative in their own way.”

In his book, Goldstein reveals 16 different paths in which people can unearth their creativity, all of which depend on their psychological preferences. The author connects the personalities dictated by the Myers-Briggs Type Indicator assessment, a test developed on the basis that we all have particular preferences in the way we translate our life experiences and values…

Goldstein also challenges Some of the myths we might hold about creativity:

Stepping “outside of your comfort zone” is the best way to elicit creativity.
“Creativity comes from finding our comfort zone and standing in it,” Goldstein says. “When we’re comfortable and acting in our preferences, we have the courage to take risks.” The artist explains that when you’re not comfortable, you’re less likely to take the risks that could lead to that bright idea.

Plus, some of our best ideas come in the most unexpected places – like in the car driving home — where we feel mighty comfortable. These physical locations aren’t new to us, but they give our minds the “OK” to wander…

Brainstorming sessions are the best ways to come up with brilliant ideas.
Some, namely extroverts, feel most alive when surrounded by a group of people. But this is not the case for all – especially the introverted types who experience a sense of draining when they’re around others for too long, Goldstein explains. The trick is to find what setting works best for you…

Being creative means being spontaneous.
Some of the most inspiring, creative works came with a set of plans. Painter Henri Matisse, for example, constructed all of his paintings before he began. He even wore a suit and tie while he created – not exactly the splattered, ragged overalls we associate with artsy folk…

Creative people must invent something new.
Only 30 percent of the population have the personality of the “intuitive types.” These are the Einsteins and the Edisons – big picture thinkers who create something out of nothing. (The lightbulb, for example, did not exist until Edison decided it should.) Goldstein says these kinds of thinkers are abstract and impractical – they contemplate the future and solve “future problems.”

And yet, the “sensers” – the majority of us – aren’t any less creative, just a different kind. Sensers create by combining existing ideas. Think of Henry Ford, who didn’t invent the car, but thought up many ways to improve it.

Of course, a person isn’t necessarily strictly a senser or an intuitive: “There’s an overlap,” Goldstein explains. “The intuitives can pay attention to detail and do think in the moments, and sensers can look into the future and see the bigger picture.”

Creativity means having a finished product.
You don’t need to create something worthy of display to be considered creative. Those with a “perceiver” personality type tend to never see things as entirely complete, because they’re always inspired to add more. “If you’re a perceiver, you prefer endlessly modifying, editing, repainting and revisiting since there is an unlimited and continuous flow of data to consider,” Goldstein writes in his book…

Link to read the original article in full

photo credit: Sam Ilić via photopin cc

photo credit: Sam Ilić via photopin cc

Increase creativity at work and still have work life balance

Cindy Krischer Goodman writes:

Do you wish you were more creative? Creative people get ahead in business. They’re always coming up with a new way of doing things. For some of us, creativity flows easily. For others, we have those days where we struggle with it and it zaps our time and energy. Guest blogger David Goldstein is co-author of Creative You: Using Your Personality Type to Thrive. which addresses how personality types influence our creative abilities and how we can get better at it. David is an artist, entrepreneur, and researcher with a science and business background. He also writes a popular blog Courageously Creative.

…today, creativity isn’t just for people doing art or advertising – it’s for all of us and it’s about inventing better ways to do our jobs. Whether we realize it or not, we’re all naturally creative and by acting more creatively at work, we can be more engaged and happier.

One simple way to do this is to know your creative style — and this can help you get unstuck when you get blocked. While there are so many different ways to be creative, there are just as many ways to feel blocked in expressing ourselves…

The first way to overcome a block is to relax and not let it get the better of you and realize that we can’t always be inspired. Next, knowing your personality type is like having jumper cables to give you the spark to get going again.

Knowing your personality type can help you find your own balance. It can also help you to unlock your creativity and lead to happiness at work — it’s just a matter of balancing the right amount of information we take in with the decisions we make.

Link to read the original article in full

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photo credit: © Salim Photography/ www.salimphoto.com via photopin cc

22 Tips To Better Care for Introverts and Extroverts

by Belle Beth Cooper

‘[We] should not strive to eliminate [our] complexes but to get into accord with them: they are legitimately what directs [our] conduct in the world.’ -Sigmund Freud

…If we go a bit further back, we find that the terms introvert and extrovert (originally spelled extravert) were popularized by Carl Jung in the early 20th century. Unfortunately, their meanings got confused between then and now, and we started thinking that everyone belongs to one camp or the other. But actually, Carl’s point was that these are the very extremes of a scale. Which means that most of us fall somewhere in the middle.

There is no such thing as a pure introvert or extrovert. Such a person would be in the lunatic asylum. – Carl G Jung

…introversion and extroversion actually relate to where we get our energy from.

Or in other words, how we recharge our brains.

Introverts (or those of us with introverted tendencies) tend to recharge by spending time alone. They lose energy from being around people for long periods of time, particularly large crowds.

Extroverts, on the other hand, gain energy from other people. Extroverts actually find their energy is sapped when they spend too much time alone. They recharge by being social.

Research has actually found that there is a difference in the brains of extroverted and introverted people in terms of how we process rewards and how our genetic makeup differs. For extroverts, their brains respond more strongly when a gamble pays off. Part of this is simply genetic, but it’s partly the difference of their dopamine systems as well…

The nucleus accumbens is part of the dopamine system, which affects how we learn, and is generally known for motivating us to search for rewards. The difference in the dopamine system in the extrovert’s brain tends to push them towards seeking out novelty, taking risks and enjoying unfamiliar or surprising situations more than others. The amygdala is responsible for processing emotional stimuli, which gives extroverts that rush of excitement when they try something highly stimulating which might overwhelm an introvert.

More research has actually shown that the difference comes from how introverts and extrovertsprocess stimuli. That is, the stimulation coming into our brains is processed differently depending on your personality. For extroverts, the pathway is much shorter. It runs through an area where taste, touch, visual and auditory sensory processing takes place. For introverts, stimuli runs through a long, complicated pathway in areas of the brain associated with remembering, planning and solving problems…

For introverts, to be alone with our thoughts is as restorative as sleeping, as nourishing as eating.

Introverted people are known for thinking things through before they speak, enjoying small, close groups of friends and one-on-one time, needing time alone to recharge and being upset by unexpected changes or last-minute surprises. Introverts are not necessarily shy, and may not even avoid social situations, but they will definitely need some time alone or just with close friends or family after spending time in a big crowd.

12 quick tips to better care for an introvert (graphic)

photo credit: dogrando via photopin cc

photo credit: dogrando via photopin cc

On the opposite side of the coin, extroverts are energized by people. They usually enjoy spending time with others, as this is how they recharge from time spent alone focusing or working hard.

10 quick tips to better care for an extrovert (graphic)

Ambiverts exhibit both extroverted and introverted tendencies. This means that they generally enjoy being around people, but after a long time this will start to drain them. Similarly, they enjoy solitude and quiet, but not for too long. Ambiverts recharge their energy levels with a mixture of social interaction and alone time.

Though ambiverts seem to be the more boring personality type, being in the middle of everyone else, this balance can actually be a good thing.A study by Adam Grant, author of *Give and Take: A Revolutionary Approach to Success found that ambiverts perform better in sales than either introverts or extroverts. Ambiverts actually closed 24% more sales…

Most of us will be one or the other, but writing with your right hand doesn’t render your left hand inert. Similarly, an extroverted person can still do things that aren’t typically associated with extroversion. Meanwhile, introverts can learn to adapt to more extroverted scenarios, even if it might not come as naturally.

“The absolute worst thing you can do with either type is use a single word to define your approach.” Understanding the tendencies of ourselves and others is just the beginning. Effective communication means we need to take into account each person’s personality as well…

Link to read the original article

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photo credit: jurvetson via photopin cc

Finding the X Factor – the neuroscience of presence

Jan Hills writes

You will have experienced the feeling of a person, maybe a leader, shop assistant or friend who is completely focused on you and your needs. Their level of connection is palatable. For me it is best summed up in the words of a West African greeting, ‘Sawa bona,’ which translates to ‘I see you.’

The traditional response is ‘I am here’.

This exchange denotes that until you are ‘seen’ you do not exist and when you are seen you are brought into existence. This is the skill of deeply connecting to another and giving them attention. Many believe this speaks to a basic human need to be seen or validated. For many of us it is the X factor in business; people who can be present also connect deeply with others. It is an invaluable skill whether you are an HR leader, business partner or in shared services.

Everyone is capable of this level of connection. When we achieve it we understand more of what is going on in the business, are more influential, and increase engagement and ultimately productivity within the team.

Presence is a feeling state and one of the characteristics is that the experience feels spontaneous. There is no power play, posturing or self-consciousness and past experience is not interfering with the interaction. There is also an element of energy.

Energy

Research by the Institute of HeartMath shows that the heart, like the brain, generates an electromagnetic field. Director of Research Rollin McCraty says that: “The electrical field as measured in an electrocardiogram is about 60 times greater in amplitude than the brainwaves recorded in an electroencephalogram.” One of their significant findings is if people intentionally generate positive emotions by changing their state the electromagnetic heart information also changes.

According to the US National Institutes of Health in the USA the study of bioenergy is receiving increasing scientific attention. This research looks at the effect of electromagnetic heart fields that result in levels of heart-rate synchronization. It has been established that mothers synchronize with their baby’s heart rate.

photo credit: Lieven SOETE via photopin cc

photo credit: Lieven SOETE via photopin cc

What stops presence

The ability to connect therefore should be a learnable skill. But what gets in the way of achieving presence? In our discussions with clients we find these are the main issues:

  • Distractions: This covers a fairly broad area including people checking their mobile phones.

  • Internal dialogue: There is a lot of noise in most peoples’ heads. This ranges from self-conscious worry to planning what to say next, through to wondering what the other person thinks of us.

  • Threat response: Being emotionally comfortable is important to staying present. You may start being engaged with the person but lose it when you feel “threatened.” The CORE model helps here both to manage and to diagnose triggers.

  • Judgment: This often separates us from others. It blocks our ability to listen, closes down curiosity and reduces empathy. We judge all the time. The issue is hanging onto judgements; letting them interrupt the connection and break the presence.

  • Habit: It’s my theory that we can get into the habit of not fully connecting, and only through practice will this habit be overcome.

photo credit: Lieven SOETE via photopin cc

photo credit: Lieven SOETE via photopin cc

The research

Psychology has for many years emphasised the importance of not just the words but also the body language and tone of voice that goes with communication. People watch and make judgements on what is real, what is important and what is for show. This is intuitive but research from Sandy Pentland at MIT is able to verify and even put numbers on these factors. He has found that we act on and are influenced by the ‘honest signals’ people send. That is, the unconscious and non-verbal language including tone and energy. His team have developed a means of measuring these signals using an electronic badge.

Pentland says honest signals impact the success of individuals and teams and can account for as much as 50% of the performance of a group. …He found that a particular type of person is most effective in teams. He calls these people ‘charismatic connectors’ and they have many of the characteristics we associate with presence. They talk to everybody and drive the conversation around a team. They mainly work to connect people and information. The other interesting discovery Pentland made is that people can be trained to modify their honest signals to put in more energy or to communicate more effectively with their non-verbal signals. Making these changes improves the productivity and success of the team potentially by as much as an extra 8% in productivity improvements in call centre teams. You can see Pentland talking about his work here

photo credit: Lieven SOETE via photopin cc

photo credit: Lieven SOETE via photopin cc

Presence requires practice

I believe these are the elements that create the ability to be present.

  • Personal Awareness: Being aware of ‘What do I do, how do I do it and why do I do it?’ You can’t be present to others if you are not self-aware. Because presence depends on your emotional state at any given time, increasing your ability to change your emotional state is also critical. Mindfulness can help here and practice noticing your state and naming it.
  • You speak through your body and as Pentland found people pick up on this and respond both consciously and unconsciously. Everyone needs the Ralph Waldo Emerson’s quote, “Who you are speaks so loudly I can’t hear what you are saying,” somewhere close to hand. Like in our exercise, going into an interaction in the right state with the right degree of energy and relaxation in the body helps to achieve presence.
  • Emotional control: Read my HRZone article on emotional control and success for more about this. Presence requires a willingness to be honest with yourself about what is going on in the moment. The most skilled are able to step outside the immediate interaction and sense that is working and what is not and make minute adjustments. Being curious is a great aid. It is nearly impossible to disconnect, judge or listen to your own internal dialogue if you are deeply curious about the other person. This is especially hard but crucial in conflict, which is when you need it most.

Further evidence that adopting the right attitude and body language works comes from research by Amy Cuddy. When people adopt new postures such as appearing more powerful or more interested in others, the brain also starts to change and the adopted approach can be integrated into everyday behaviour. This is useful evidence for any development programme suggesting that we can help people to change their style and their presence, not just what they do. You can watch her excellent video on her research here which investigates how people perceive and categorize others. Warmth and competence, she finds, are the two critical variables. They account for about 80% of our overall evaluations of people (i.e., Do you feel good or bad about this person?), and shape our emotions and behaviors toward them. Her warmth/competence analysis illuminates why we hire Kurt instead of Kyra, how students choose study partners, who gets targeted for sexual harassment etc.

My message is, presence takes practice and intention. Monitor your own impact; when you are present with someone versus when you are distracted. Note the difference in results on your influence and understanding. This will motivate you to identify the triggers, adapt and practice ‘seeing’ the other person..

Link to read the original article

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photo credit: { pranav } via photopin cc

Patsy Rodenberg – The Second Circle

One of our great voice expert heroes is Patsy Rodenberg, author of several great books including Presence: How To Use Positive Energy For Success In Every Situation. Presence for her lies in the middle of three circles:

  1. In First Circle we are closed in on ourselves and failing to communicate out beyond our spheres. This is the withheld personna.

  2. In Second Circle we are in a dynamic state of balance between enough sureness about ourselves and what we have to bring and a concentrated alert attention and responsive to the people around us, constantly and minutely adapting to connect with what we receive. This is presence.

  3. In Third Circle we are pushing ourselves out into the world with such a force that have not attention or energy left over to receive anything back from from it. This is the overly presented personna.

A Working LIfe: The Voice Coach

writes in The Guardian

From actors to execs, Patsy Rodenburg’s mantra of psychology and Shakespeare helps them to master the power of speech

…After the lesson, she leads me to a tiny office. As she sits in a white rocking chair, it becomes clear that for her, training the voice is a complex business, involving not just breathing exercises, but a fair amount of psychology and lashings of Shakespeare.

“The voice encompasses so many things,” she says. “Everyone comes on to the planet with a fantastic voice, but people lose it. The voice is about communicating, engaging, how you show yourself, how you speak, how you listen.”

photo credit: MrAnathema via photopin cc

photo credit: MrAnathema via photopin cc

She gives a quick overview of her concept of “the three circles of energy”. The first is where a person withdraws into the self. The opposite is the third circle, the loud and boorish. The second circle is the ideal state, where a person’s energy is focused.

“It moves out towards the object of your attention, touches it then receives energy back from it,” she explains in her book, Presence. “You are living a two-way street – you reach out and touch an energy outside your own, then receive energy back.” …

She emphasises the importance of breathing from the lower abdomen, saying that a person’s voice should come from that part of the body: “The body houses the voice and the breath energises it.” …

Link to read the original article in full

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photo credit: josef.stuefer via photopin cc

Are audiences killing art and culture?

If the most important thing about art is its newsworthiness, says Sarah Kent, how do we engage with it on any other level?

…This is one of the questions to be addressed in BBC Radio 3‘s Free Thinking festival at the Sage Gateshead on Sunday in a panel debate: Are audiences killing culture?

Art is often promoted as a leisure pursuit, something fun to see on a wet Sunday afternoon. And it is achingly fashionable. On the first Thursday of each month, galleries in east London stay open late – hundreds descend on Vyner Street in Bethnal Green, sparking a street party complete with food, beer and sound systems; the event is so cool that even school kids hang out there…

Nowadays, artists are caught between a rock and a hard place. Market domination stifles creativity by seducing artists into producing glitzy commodities that shriek: “Buy me! Buy me!”…

Since an important part of their remit is to attract large audiences, museums and galleries unwittingly create a trap of a different kind – encouraging artists to woo the public with accessible art. Often the result is bland mediocrity; mirrored maizes are my bête noire. Occasionally, though, an artist responds with something both playful and profound.

When Olafur Eliasson projected a yellow disc onto the far wall of Tate Modern’s Turbine Hall in 2003, hundreds came to bask in the light of the artificial sun. The Weather Project tapped into the collective psyche by encouraging people to dream, which is what good art can do – visitors wore swimsuits, brought picnics and lay on towels as if they were on a beach in midsummer. The work demonstrated the power of illusion and people’s willingness to play.

If you visit Derry-Londonderry over the next few months you can earn a couple of quid discussing the market economy with some locals. Not down the pub, but at the Turner Prize exhibition where Tino Sehgal is staging This is Exchange…

If Seghal wins the Turner Prize it won’t be because his performers argued well or told moving tales, but because he provokes questions about the nature and value of art and the institutions that house it. Audience participation may be crucial, but pleasing the crowd is not; you may enjoy it, but his work is not about having a good time.

Antony Gormley‘s invitation in 2010 for people to take their place on the fourth plinth in Trafalgar Square was similarly memorable not because someone struck a fine pose or told a good joke; it was not Britian’s Got Talent. Fundamentally it was a conceptual piece that held up a mirror to our lust for celebrity, our desire to be in the frame. And it highlighted the fact that no-one has the faintest idea any more what public monuments and public art are for. What or who is worth commemorating?

Link to read the original article in full

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photo credit: Pensiero via photopin cc

New thinking and ideas about the relationship and potential collaboration between artists and their audiences is part of this interview, too:

Arts Head: Henry Little, Chief Executive, Orchestras Live

Interview by

…it’s interesting to think for a moment about what we consider a “concert” to be. The notion of a concert is quite a formal construct that makes people (and not just young people) immediately think that it might not be for them. Orchestras talk about “concerts” because that’s what they mostly do.

We talk about activity and events and sometimes they take the form of a traditional concert, but more often than not, they don’t. For example, we are working with young people in Cumbria on an event that could well see an orchestra performing in the local cattle market!

Our starting point is always the audience. We see programming as a two-way process involving both promoters and orchestras. We work with a wide range of British symphony and chamber orchestras, from early music ensembles to contemporary music groups, and we gather a complete picture of their plans to discover programmes that suit our partners’ needs. This can cover the full spectrum, from a traditional concert setting right through to a community performance involving hundreds of participants….

There’s a perception that teenagers and orchestral music don’t mix or that when they do, it’s a bit like oil and water. Many in our business lament the fact that audiences for classical music are getting older and that young people appear not to be interested in attending concerts. However, the fact is that they are and they do, so long as you involve them by allowing them to choose what music is played, how it is presented and when and where it takes place.

We also recognise the research that tells us that exposure to music from an early age is key to lifelong engagement and for us, enabling very young children to experience live orchestral music remains a priority. For me, it comes down to the question of with, rather than by and for. I think there’s too much of the latter when it comes to British orchestras’ approach to work with young people…

Link to read the original article in full

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photo credit: Denis Collette…!!! via photopin cc

How To Slow A Racing Mind

An agitated mind leads to stress and a whole host of health problems, such as high blood pressure and heart disease. It even disrupts our relationships and sleep.

Fortunately, there’s a simple solution to this problem. No matter how fast your mind is racing, you can learn how to cultivate a calm and serene mind, and the good news is that it’s a lot easier than you might think…

There are four main sources of mental agitation: 1) Too many commitments, 2) background noise, 3) painful memories, and 4) worrying. There are short-term solutions for dealing with too many commitments and background noise. Painful memories and worrying will take more time to overcome, but they will resolve themselves through a regular meditation practice.

1. Too many commitments

…With many of our commitments, we have no choice in the short-run. We can’t quit our jobs or abandon our families, but we can consider more carefully what we truly need to survive and be happy. For example, do all our material possessions really make our family happier, or do they take us away from our loved ones? With mindfulness, we can determine the real sources of happiness and strive to incorporate them into our lives.

2. Background Noise

…There’s nothing inherently wrong with watching TV or listening to the radio. The problem arises when we simply use them as background noise. Of course, we should also use some discretion concerning what we watch or listen to. Remember, whichever seeds in your mind you water, those will be the ones that grow.

I would suggest turning off the radio or television (or any other entertainment device) when you’re doing something else. This will help you concentrate on what you’re doing. Try it for a week. I think you’ll be surprised at how much of a difference it makes…

3. The Calming Power of Mindful Breathing

Mindful breathing is a simple tool for keeping your mind from racing out of control. Practicing mindful breathing is very easy and doesn’t take long, and it will interrupt the acceleration of your mind. This will enable you to think with greater clarity, since you’ll have less mental agitation.

All you have to do is stop occasionally and take three to five mindful breaths. You don’t have to strain to concentrate on your breathing, but rather just pay attention to it…

4. Mindful Walking

Practicing mindful walking is also very easy. Most of us do a great deal of walking through our daily activities: at home, work, school, or when tending to our family’s needs. These are all wonderful opportunities to practice mindfulness, instead of allowing ourselves to get lost in our thoughts, many of which are either worrying or simply rehashing the same thoughts repeatedly.

When doing mindful walking, we generally walk more slowly than usual. Make your walking a smooth and continuous movement, while being mindful of each step. This can have a tremendous calming effect because it forces your mind to slow down.

As with mindful breathing, simply pay attention to your walking. With each mindful step, observe the sensation on your feet, the contraction of the muscles in your legs, or even the sensations of your clothes against your skin. Not only will this calm your mind, but it will also help you return to the present moment…

Link to read the original article in full

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photo credit: katiecooperx via photopin cc

A Classroom In The Now

IN THE EARLY 1990s, scientist, writer, and world-renowned mindfulness expert Jon Kabat-Zinnencountered Cherry Hamrick, a teacher in the small town of South Jordan, Utah, who wanted to bring mindfulness—the act of paying attention on purpose in the present moment—into her elementary school….

Cherry Hamrick taught mindfulness through techniques such as ringing a bell and having the students slowly raise their hands when they could no longer hear the sound of it; having them carefully eat a small portion of a candy bar and notice the way sugar sparked their taste buds; and setting aside time for “mindful walking,” in which they strolled around the school yard in silence and simply noticed each step. Gaining self-awareness through these types of exercises, Kabat-Zinn pointed out, is crucial to managing stress and finding success both inside and outside the classroom in a world where children are constantly bombarded with technological stimuli such as texts, e-mail, and Facebook.

“Self-distraction is at absolutely epidemic proportions—and it’s not the iPhone, it’s the thought of, ‘I wonder if anybody texted me,’” he said. “There’s always this digital domain—this virtual reality—and kids are even more challenged [to pay attention] than we were when we were young.”

The founding director of the Stress Reduction Clinic and the Center for Mindfulnessin Medicine, Health Care, and Society at the University of Massachusetts Medical School, Kabat-Zinn has been a strong supporter of groups like Mindful Schools that use mindfulness to teach children how to focus, manage their emotions, handle their stress, and resolve conflicts. Instead of simply telling children to pay attention, for example, Kabat-Zinn said that adults should show children how to pay attention through direct experience, because that allows them to make wiser decisions in the heat of the moment, rather than only in retrospect. “Mindfulness is like a muscle, and without exercise it will lose its strength,” he said. “Our world is so much about doing that the being gets lost.”

With stress in children in the United States at high levels, incorporating mindfulness into school curriculums is imperative, he asserted, adding that students can tap into “their profound capacity” for awareness if they are taught to do so.

Although Kabat-Zinn pointed out that mindfulness is becoming more mainstream—displaying a chart that showed the number of publications and studies on the subject rising drastically in the last 10 years—he said he hopes it will gain even more steam and become a part of every school curriculum. “Many kids come to school and they haven’t had breakfast, or they’ve seen acts of violence, and [yet] they are expected to learn optimally,” he said. “If you are going to be in an environment like a classroom, why not help [students] actually get into an alignment, calmness, clarity, and emotional regulation where they can be open to what is available for them? Then you create a community of learning.”

Link to read the original article

Happiness At Work Edition #70

You will find all of these stories – and more – in this week’s new Happiness At Work collection…

I hope you find things to enjoy and use to carve out at least a little more space in the middle – to play, to think, to connect, to create, to be happy…