Seligman’s PERMA+1 Essentials for Flourishing

Slide01

Positive psychology is not yet twenty years old.  In the short time since Martin Seligman’s 1998 call to turn on a scientific inquiry into what helps human beings to flourish, rather than merely survive, we have discovered an enormous amount about what we can all learn to do and practice and ultimately master to grow and sustain our own and each other’s happiness.

And doing this is much more than a luxury.  Research is showing that our happiness is integral to our individual success, in terms of our performance and productivity, our creativity and learning, and our resilience and positive responsiveness to change and uncertainty.  And it is an equally vital aspect of making strong trusting relationships in our families and friendships, our teams and wider networks, as much as in our societies and increasingly interconnected, interdependent global systems.

Martin Seligman

Human beings want much more in life than not to be miserable” Prof. Martin Seligman pictured with Prof Ian Robertson.   Photo source: Can you teach wellbeing? Martin Seligman thinks so Irish Times

Seligman is speaking across the UK at the moment and I am looking forward enormously to hearing him on 9th May at the Action for Happiness event in London.

In his Irish Times article, Can you teach wellbeing? Martin Seligman thinks soRonan McGreevy writes:

Introducing Seligman in Dublin, TCD professor of psychology Ian Robertson described him as a “polymath” engaged in nothing less than “a movement which is creating a paradigm change in how humanity thinks about itself”.

Seligman described himself as a self-confessed pessimist and depressive who tries out his own techniques first on himself before expanding them to his own family and then his students.

He was a relatively late convert to the concept of wellbeing and happiness. As a psychologist, he recalls, happiness was regarded as the “froth on the cappuccino”, immeasurable and irrelevant to his profession.

“Thirty years ago there was no theory of wellbeing which distinguished it from suffering and no interventions that built wellbeing. That has changed over the past thirty years.”

It might seem obvious given the recent emphasis on wellbeing and happiness, but the focus of psychology and psychiatry was, for so long, on alleviating suffering and examining mental illness rather than the pursuit of happiness.

He defines wellbeing as what “non-suffering, non-oppressed people choose to do”. It pertains not only to individuals but also to corporations and even nation states.

Seligman’s  understanding of wellbeing includes the notion of “flourishing”, where human beings create the conditions for making the best of themselves and their circumstances.

Seligman’s model for wellbeing is made up of five building blocks summed up in the acronym PERMA: Positive emotion, Engagement, strong Relationships, Meaning and Accomplishment. These five concepts together represent a definition of wellbeing.

We add one more – Resilience – and use this framework in our training and coaching programmes as a springboard to help people explore what they feel most and least satisfied about in their work and lives, and what they can do to keep strong their highest elements and build up their lowest scoring elements.

Here then are the five+1 essential elements for flourishing:

Slide02

Positive emotion is feeling happy or comfortable in a situation, what we think of when we think of happiness.

Slide03

ways to find greater positive emotion

  • Use your Signature Strengths every day
  • Experience ~ do what you know makes you happiest
  • Gratitude ~ keep a Gratitude Journal for at least 21 days
  • Exercise ~ even 20minutes a day is better than none
  • Music ~ listen to music to lift or change your mood
  • Mindfulness exercises: focus in on your breathing – even 2minutes a day makes a very big difference
  • B A L A N C E ~ explore what this means to you and how you can get better balance in different aspects of your life

Engagement is when we are completely absorbed by something, whether it is our work, pastimes, making the dinner, or any activity that we find just the right level of challenge and interest to take our fullest and finest attention. This totally engaged state is known as “flow”, occurring when we are totally absorbed in what we are doing. Greater “flow” brings greater happiness.

Slide04

Slide05

Having strong Relationships relates to those that bring us benefit. Human beings are “hive creatures”, Seligman says, not just selfish individuals.

Slide06

Strong Relationships come from feeling respected and valued, loved and loving, and involves: love, compassion, kindness, gratitude, giving, teamwork and easy self-sacrifice.

Slide07

ways to build stronger relationships

The more you feel that you have made someone else happier the more ~ and the longer ~ you will feel happier yourself.

 

  • Really listen. Try to listen even more fully and openly.
  • Give ~ your time, your attention, your interest, yourself…
  • Appreciate ~ others, yourself, beauty and excellence
  • Share successes
  • Make moments to enjoy being with people who matter to you

Meaning is the extent to which you feel that what you doing adds up to something beyond and unrelated to your own self-interest and ego.  It is the idea making a positive difference to something you care about, of belonging to and serving something that you believe to be bigger than yourself, such as a cause or activity linked to your deepest values. “The more meaning people have at work, the more productive they are,” Seligman says.

Slide08Slide10

ways to increase your sense of meaning

Ask…  By doing this work what do I help to achieve?  What else?  What else? And what do these things help to achieve? …

4 Ways to Find Meaning in Any Job

  • Know what fuels you. Our personal values are hard-wired to our sense of purpose. When you know what you value right down in your bones, you’re able to anchor any activity or behaviour to a sense of something that genuinely matters, bringing your work alive with meaning and purpose. Discover what your values are and then look for how they can connect to what you do.
  • Turn up the texture of experience. Your sense of meaning can be found in the simple moments of life. Find ways to increase the intensity of what you bring by looking out for ways to be help, or show your warmth, or give your attention, or even by taking a deep breath of fresh air not because you’re stressed out, but because you love how it feels in your chest.
  • Leave a room better than when you found it. Decide never to leave a room until you’ve done something to contribute, make a difference, or leave it better than when you entered. Offer your insight or expertise, appreciate someone for something they’ve said or done, or simply give someone your fullest hearing.
  • Leave a little legacy as often as you can.  Look at your legacy as something you possess that you can gift to others by your own free will. Your time, consideration, skill, empathy, hospitality, experience — all of these things and more are things you can gift to others.

Accomplishment would appear to be self-evident, he states, but it is startling how self-discipline trumps talent. It is twice as important as IQ for predicting academic success, Seligman says.

Slide11

Accomplishment comes from a combination of our own internal source of pride in what we have done and achieved along with sufficient recognition and appreciation from others.  One of the top reasons people give for feeling unhappy at work is insufficient recognition and appreciation from their manager.  And Gallup’s research into strengths based leadership concluded that if every manager were to spend 3-5 times as much of their conversations with their people talking about their strengths and achievements as they do about their weaknesses and failings, this one change alone would triple people’s productivity, engagement and commitment to their work and the organisation.

Slide12

Slide13

Resilience means making the best of – even becoming stronger as a result of – setbacks, failure, hardship or trauma.  It involves elasticity, bouncing back, flexibility and is grown from the capabilities of optimism, courage, buoyancy, self-determination, and perseverance.

Resilience is “the capacity to mobilise personal features that enable individuals, groups and communities (including controlled communities such as a workforce) to prevent, tolerate, overcome and be enhanced by adverse events and experiences” (Mowbray, 2010).

Slide14

Seligman advocates simple techniques that will enhance one’s sense of wellbeing – one of which is to write down “three good things” that occur during the day.

“It turns out that when people do this, six months later they are less depressed and have higher positive emotion compared with a placebo.”

What works for the individual also works for larger organisations. Seligman pointed to research in the United States that showed a startling correlation between the type of language used on Twitter and incidences of fatal heart attacks.

One would seem ostensibly to have nothing to do with the other, but there was an unerring correlation between negative language used on the social media platform and increased risk of heart attacks.

“I think this is causal,” he says. “If you change the way people think and talk about the world, you can change things like the heart attack and death rates.”

The critical question, Seligman says, is whether PERMA can be taught. Can happiness be improved? Do these techniques work? Can the success or otherwise of such techniques be measured? He maintains the answer to all these questions is yes.

Studies in Bhutan have shown marked differences in schoolchildren to whom wellbeing was taught against a placebo group that was not taught wellbeing.

Bhutan has made national wellbeing – gross national happiness – a goal as distinct simply from gross national product. Children who were taught the techniques of positive psychology experience half the rate of depression and anxiety as adolescences, Seligman says.

Similarly, Seligman was employed by US army chief of staff George Casey to teach positive psychology to drill sergeants. Casey wanted an army that was mentally as well as physically fit and strong, and has spent €150 million teaching resilience psychology to soldiers.

The result has been a notable decrease in incidences of suicide, addiction and post-traumatic stress disorder. Governments should follow suit, Seligman says.

Happiness At Work - BMA

Post Script:

Here is one more quote from Martin Seligman, from when I heard him speak the Action for Happiness event in 2016:

I believe it is within our capacity that by the year 2051 that 51% of the human population will be flourishing. That is my charge.”  Martin Seligman

See also

Second Wave Positive Psychology: An Introduction

Learning to find light in the darkness…

Plus many more stories and articles in our eclectic collection:

Happiness At Work

What you’ll find in our February 2016 Happiness At Work collection #132

5651

Nuns from Tyburn Convent, Marble Arch perform a sponsored skip to rebuild the convent front, 17 August 1989. (Archive ref. GUA/6/9/2/1/1). Photo by Graham Turner from the Guardian story: Memorable shots: Moments from Graham Turner’s Guardian career – in pictures

Welcome to this month’s new Happiness At Work collection.

These are some of the highlights I have especially enjoyed and drawn ideas from during the last six week’s trawl for stories, research and practical tips about how to make greater relationships, happiness and resilience for ourselves and the people we work with.

As this burgeoning new field of inquiry expands and gains more and more momentum, it is becoming harder to slim down our selection rather than to find relevant material, and we really hope you will find something amongst this mix, and in the rest of the collection, to use to nourish your own aspirations, learning, leadership and flourishing.

some articles about Happiness At Work

The 5 Most Important Finding from the Science of Happiness that apply at Work

by Alexander Kjerulf

Happy workplaces are more profitable and innovative, attract the best employees and have lower absenteeism and employee turnover rates. Simply put, happy companies make more money.

But how do you create a happy workplace? We believe some of the answers are found in positive psychology…

Traditional psychology looks at everything that can go wrong with our minds – psychosis, neurosis, phobias, depression etc – and asks how it can be treated/cured. It’s an incredibly important field but positive psychology asks the opposite question: When are we happy? What does it take for people to live good lives  and thrive psychologically? The field has been especially active for the last 30 years and we are learning some really interesting and surprising things about happiness.

Here are the five findings from positive psychology that we believe are the most relevant in the workplace.

1: Positive emotions have many beneficial effect on us and on our job performance…

2: Emotions are contagious…

3: Small actions can have a large effect on our happiness…

4: Unexpected things make us happy…

5: Making others happy, makes us happy…

read this full article here

The Benefits of Peer-to-Peer Praise at Work

by Shawn Achor

I am now working with (my wife) Michelle Gielan and Amy Blankson from the Institute for Applied Positive Research to find out how long a happiness boost lasts from a single pay increase versus more frequent organic boosts like digital praise. Our hypothesis is that if a company gives a pay increase, the engagement bump is short-lived, as the new income level becomes the mental norm — necessitating another raise later to maintain the same level of engagement. This is in line with current research on extrinsic/intrinsic motivation as described in the HBR article “Does Money Really Affect Motivation?” But because the peer recognition program is ongoing, there is no indication of a tolerance point at which the engagement scores return to a baseline.

As our companies continue to grow and expand and technology advances, we are finding ourselves increasingly fragmented from our social support networks both at work and at home. The digital revolution has increased our speed of work dramatically. And this research suggests that technology may also be one of the keys to connecting us back together — creating the type of effective, organic and peer-based praise people need and deserve as they endeavor to lead their teams to greater success…and hopefully greater happiness.

read this article here

27 Insights for Creating and Sustaining Workplace Happiness

by PAUL JUN

Psychologist and author Martin Seligman posited that “authentic happiness” is a combination of engagement, meaning, and positive emotions. He studied people from all over the world and discovered that when a person exercises certain traits or virtues—like duty, kindness, and leadership—it promotes authentic happiness.

The two realms of life that are most likely to elicit engagement, meaning, and positive emotions are our social relations and the workplace. And yet, if you ask around, you’ll sadly come to the realization that most workplaces hinder engagement and positive emotions.

Here are 27 resources from great thinkers, researchers, and leaders on helping you hone in on happiness so that you can cultivate it within your team and your day-to-day activities.

some articles about Making Great Relationships at work

The Biggest Performance Management Mistake

by Jacob Shriar

Every employee has a desire to do great work. Companies need to create an environment where employees can achieve great work.

Most companies focus on improving employees’ weaknesses, when they should be focusing on their strengths.

Marcus Buckingham, who worked at Gallup for 20 years researching employee engagement, discovered that the best performing leaders were the leaders that focused on their employees’ strengths.

People produce the best results when they make the most of their unique strengths rather than focusing on their weaknesses or perceived weaknesses…

continue reading this article here

How Expressing Gratitude Might Change Your Brain

By 

This result suggests that the more practice you give your brain at feeling and expressing gratitude, the more it adapts to this mind-set — you could even think of your brain as having a sort of gratitude “muscle” that can be exercised and strengthened (not so different from various other qualities that can be cultivated through practice, of course). If this is right, the more of an effort you make to feel gratitude one day, the more the feeling will come to you spontaneously in the future. It also potentially helps explain another established finding, that gratitude can spiral: The more thankful we feel, the more likely we are to act pro-socially toward others, causing them to feel grateful and setting up a beautiful virtuous cascade.

read this article here

Your coworkers are more important than you think

by 

According to a meta-analysis by Gallup, one determinant of positive employee attitudes — in addition to having learning opportunities and adequate office supplies — is answering yes to the question “I have a best friend at work.” Perhaps company policies could include 45-minute lunch breaks, since American researchers found that this length of time spent in substantive conversation — not small talk — fosters a sense of closeness between mere acquaintances. Exchanging weekend war stories at your neighbour’s desk has more value than you might think…

read this article here

The Power of Treating Employees Like Family

“Parenting is the stewardship of the precious lives that come to you through birth, adoption or second marriages. Leadership is the stewardship of the precious lives that come to you by people walking through your door and agreeing to share their gifts with you.” This insight ultimately transformed how Chapman runs his company. In a new book Everybody Matters: The Extraordinary Power of Caring for Your People Like Family, Chapman and coauthor Raj Sisodia explain how any company can integrate this perspective into their organization.

Here is the Knowledge@Wharton conversation with Chapman and Sisodia about their book.

some articles about Resilience and Personal Mastery

Resilience isn’t just a nice-to-have. Here’s why.

by Karen Liebenguth

‘How do I tend to respond to difficult or challenging times at work?’

The workplace throws up a steady stream of obstacles and challenges e.g. colleague relationships, organisational ways of working, workloads etc., and it’s our resilience or the ability to cope with the obstacles that come our way, to bounce back, learn from mistakes, to make amends when necessary, and most important of all, begin again without rumination or regret, which determines our wellbeing at work.

Resilience was once seen as a rare human feat – but now, research shows that within a well-functioning emotion system, resilience can be standard and that people’s levels of resilience are not set in stone, but can be improved through experience and training.

So how do you develop a resilient workforce?

read these five tips for developing greater resilience here

Why Resilience Is Good for Your Health and Career

by Laura Landro

Resilience is often defined as the capacity to adjust to change, disruption or difficulty and move on from negative or traumatic experiences in a positive way.

Studies find people with the most resilience tend to be more productive, less likely to have high health-care costs and less often absent from work. Now, some employers are offering programs to help employees become more resilient. They are providing webinars and group coaching to teach skills and habits that help people stay focused and functioning during stressful times at work or home…

A recent review of more than a decade of studies, led by researchers at the University of Nebraska and published in the Journal of Occupational and Organizational Psychology, found resilience training in the workplace can help improve employees’ mental health and subjective well-being, and offer wider benefits in social functioning and performance.

continue reading this article here

How People Learn to Become Resilient

by 

In December the New York Times Magazine published an essay called “The Profound Emptiness of ‘Resilience.’ ” It pointed out that the word is now used everywhere, often in ways that drain it of meaning and link it to vague concepts like “character.” But resilience doesn’t have to be an empty or vague concept. In fact, decades of research have revealed a lot about how it works. This research shows that resilience is, ultimately, a set of skills that can be taught. In recent years, we’ve taken to using the term sloppily—but our sloppy usage doesn’t mean that it hasn’t been usefully and precisely defined. It’s time we invest the time and energy to understand what “resilience” really means.

read this article here

see also

Is Resilience Written in our DNA?

an examination of the different research findings…

The Only 7 Things You Can Control in Life

BY CATHERINE GOLDBERG

We make millions of little decisions all the time, and the result of each one is either net positive, net negative, or neutral. The more net positive decisions we can make (and the fewer net negative ones), the better. Net positive decisions—brushing your teeth before bed, eating healthy meals, and regularly going to the gym—help you feel good and bring you one step closer to your goals despite the effort they entail….

While the healthier choice may seem harder, it pays off bigger. And you’ll be surprised by just how easy these choices can be once you make the effort. By learning how to master the seven things that are within our control, you will start to make more net positive decisions, fewer net negative ones, and find that empowering, positive behaviors become second nature. So let go of all the stuff you can’t control and start using your time to master what you can control. Before you know it, you’ll be living your best life ever!

1. Your Breath…

2. Your Self-Talk…

3. Your Gratitude…

4. Your Body Language…

5. Your Mental and Physical Fitness…

6. Your Diet…

7. Your Sleep…

read more about these seven things here

some articles about Performance & Productivity

Multitasking is Killing Your Brain

by Larry Kim

Our brains weren’t built to multitask.

Our brains are designed to focus on one thing at a time, and bombarding them with information only slows them down…

New research suggests the possibility that cognitive damage associated with multi-tasking could be permanent.

A study from the University of Sussex (UK) ran MRI scans on the brains of individuals who spent time on multiple devices at once (texting while watching TV, for example). The MRI scans showed that subjects who multitasked more often had less brain density in the anterior cingulate cortex. That’s the area responsible for empathy and emotional control.

The one caveat is that research isn’t detailed enough to determine if multitasking is responsible for these effects, or if existing brain damage results in multitasking habits. Still, no matter how you spin it, multitasking is no good.

The lesson? Multitasking is not a skill to add to the resume, but rather a bad habit to put a stop to. Turn off notifications, create set email checking time slots throughout the day (rather than constant inbox refreshing), and put your mind to the task at hand.

read the full article here

some articles about Making a Better World

The World’s Happiest Man on Altruism

by Oliver Haenlein

Matthieu Ricard, also known as ‘the world’s happiest man’, spends much of time now  trying to teach the world how to be happy, and how to show empathy, kindness and compassion to one another.

His latest book, Altruism, provides a complex look at a remarkably simple approach to solving the ills of the world. Ricard’s work has always revolved around positive transformation, and now he has published an 800-page guide to using one of the traits most inherent to human nature to overcome the challenges of the 21st century.

Ricard summarises his work: “I used everything I could learn through 70 years, and I researched for five years to point out that altruism is not a luxury or utopia, but the only answer to the challenges of our times.”

The book took him five years to write, and contains an impressive 1,600 scientific references, providing a convincing argument on how important the widespread adoption of genuine concern for the wellbeing of others could be for changing the world.

He takes a three-pronged look at the world’s main challenges: the economy in the short-term, life satisfaction in the mid-term, and the environment in the long-term.

“People are basically good. If you look at evolution, one of the difficult points was how evolution can explain altruism; now you see all the great evolutionists like Martin Nowak with ideas that actually say cooperation has been much more creative to evolution than competition. Those are not just eccentric guys; they are the core of the science.”

Ricard believes that we are perfectly placed to start tapping into what is already a part of us, to create something better: happier societies, a more compassionate business environment, and a less damaging approach to the environment.

read the original article here

some articles about Stillness, Solitude and Mindfulness

13 untranslatable words for happiness

by Elsa Vulliamy

In order to widen the scope of the psychology of happiness, Dr Lomas gathered a list of hundreds of what he said were “untranslatable” words for positive sensations.

Some of the best are listed below:

  1. Sobremesa (Spanish): time spent after finishing a meal, relaxing and enjoying the company
  2. Tepils (Norwegian): drinking beer outside on a hot day
  3. Remé (Balinese): something both chaotic and joyful
  4. Desbunar (Portuguese): shedding ones inhibitions while having fun
  5. Sabsung (Thai): being revitalised through something that livens up one’s life
  6. Feierabend (German): the festive mood at the end of a work day
  7. Tilfreds (Danish): satisfied, at peace
  8. Geborgenheit (German): protected and safe from harm
  9. Flâner (French): strolling leisurely on the streets
  10. Shinrin-yoku (Japanese): relaxation gained from ‘bathing’ in a forest
  11. Gökotta (Swedish): waking up early with the purpose of going outside to hear the first birds sing
  12. Suaimhnaes croi (Gaelic): state of joy after the completion of a task
  13. Tarab (Arabic): musically induced state of ecstasy

read this article here

The End of Solitude

by William Deresiewicz

Those who would find solitude must not be afraid to stand alone.

What does the contemporary self want? The camera has created a culture of celebrity; the computer is creating a culture of connectivity. As the two technologies converge — broadband tipping the Web from text to image, social-networking sites spreading the mesh of interconnection ever wider — the two cultures betray a common impulse. Celebrity and connectivity are both ways of becoming known. This is what the contemporary self wants. It wants to be recognized, wants to be connected: It wants to be visible. If not to the millions, on Survivor or Oprah, then to the hundreds, on Twitter or Facebook. This is the quality that validates us, this is how we become real to ourselves — by being seen by others. The great contemporary terror is anonymity. If Lionel Trilling was right, if the property that grounded the self, in Romanticism, was sincerity, and in modernism it was authenticity, then in postmodernism it is visibility.

So we live exclusively in relation to others, and what disappears from our lives is solitude. Technology is taking away our privacy and our concentration, but it is also taking away our ability to be alone…

continue reading this article here

How Easily Distracted Are You? Here, Distract Yourself With This Game to Find Out

By  and 

Overall, the link between creativity and distractibility ties in nicely with one of the main assertions Kaufman and Gregoire make in their book: that a creative mind is an open mind. This may even help explain why experiments since at least the 1960s have discovered a link between creativity and mental illness. “Being open to and curious about the full spectrum of life — both the good and the bad, the dark and the light — may be what leads writers to score high on some characteristics that our society tends to associate with mental illness,” Kaufman and Gregoire write, “at the same time that it leads them to become more grounded and self-aware.” Having an open mind means a lot more stuff is going to wander on in there, for better or for worse. “Everything is interesting, and you want to pay attention to it all,” Carson said.

But in the annoying, everyday scenarios, this can be a problem, for the obvious reasons. Sometimes you do have to filter out distractions. Alas, it’s not yet clear from the research whether it’s possible for a person to temporarily improve their latent inhibition. Instead of trying to train yourself to ignore distractions like email or texts, it may be better to avoid them completely, at least while you’re trying to get creative work done. Marcel Proust is said to have worked while wearing ear plugs; the 19th-century novelist Franz Kafka once said, “I need solitude for my writing; not ‘like a hermit’ — that wouldn’t be enough — but like a dead man.” Both men have a point.

take the test and read the full article here

articles about Contemporary Trends in Work & Organisations

Time to say goodbye to the open plan era?

‘We shape our buildings, afterwards our buildings shape us.’ Winston Churchill

Most employees spend around 40 hours a week in the workplace. It’s the space in which they reason, react, collaborate, build relationships and think creatively…

With employee wellbeing moving up the organisational agenda it isn’t surprising to find businesses re-examining how their workspaces affect employees, for good or for bad.

But other forces too are pushing them to think differently. There has been much discussion about the impact of the multi-generational workforce and of the complications that arise as the requirements and preferences of different generations play out in the modern workplace.

Nor is it just generational differences; different kinds of job roles, work patterns, skill sets and perhaps even personality types also need to be taken into consideration. There is a growing appreciation of the need to move beyond a one-size-fits-all approach to workplace design, towards one that appreciates the diversity of employee needs.

As businesses seek to gain and maintain competitive edge and remain agile in a world of increasingly flexible work patterns, the need to rethink the working environment is almost inevitable.

With more organisations recognising this, it’s becoming clear that the office of the future is going to look very different from the workplace of the past.

read this article here

10 Job Skills You’ll Need in 2020

The world of work—and the world in general—is changing. People are living longer, new technologies are emerging, and we’ve never been more globally connected. That means the skills we use now in the workplace are not necessarily the skills we’ll need in the future.

To get a sense of what skills you might want to start investing your time into developing, check out the infographic here.

Holacracy: The System To Make Your Team More Productive

by by Jacob Shriar

Holacracy is a management framework that not only makes things more transparent, but empowers employees and fully utilizes their strengths.

Holacracy is so far removed from a traditional way of running an organization that it takes a while to understand and you need to have an open mind…

Holacracy is a management framework focused on self-management. It’s a way of running your company in a very organized way, with clear roles and responsibilities.

With Holacracy, I can play multiple roles and have multiple functions depending on what my skills are.

To fully understand why this is such a powerful system, we need to look at the main differences between Holacracy and traditional company setups.

  1. Roles Instead Of Job Descriptions…
  2. Decisions Are Made At The Team Level…
  3. Constant Optimisation…
  4. Incredible Transparency…

read this article in full here

for more about this radical new organisation framework, watch on youtube:

Frederic Laloux on Reinventing Organisations

Brian Robertson’s Google talk on Holacracy

Jos de Blok l Organisation without management l Meaning 2015

The Positive Organization: Time for HR to leave the ‘bandage business’

In this three-part series, Professor Robert Quinn looks at how HR can stop being in the ‘bandage business,’ and how they can harness the findings of his research on Positive Organizations to emerge as a strong strategic business partner. This is part one. Read part two and part three too.

…in a world where 70% of the global workforce is unengaged and 52% of the management workforce is unengaged, how do we create cultures where people flourish and exceed expectations?

Leadership development and cultural vitality are big HR challenges that face every organization.

Part Two: The Positive Organisation

Do you aspire to survival, or to flourish?

The questions that drive positive organizing are these:

  • What are people, teams, organizations and communities like when they are at their best?
  • How do we learn from excellence and spread that excellence?
  • Instead of engaging in managerial problem solving how do we engage in organizational purpose finding?
  • How do we continually recognize the reality of constraint while we simultaneously orient to the reality of possibility.

Part Three: The Positive Organization: Doing the impossible – Amy’s courageous story

…the story of a Chief People Officer who got out of the bandage business. She altered the culture of a major business school. In the process she reinvented herself and became invaluable to her organization.

Happiness At Work edition #132 – February 2016

You can find all of these articles, and many more, in our new HAW collection…

Happiness At Work #124 ~ Happy UN International Day of Happiness 2015

For the International Day of Happiness 2015 we’re inviting everyone to focus on their connections with others.

This campaign is a global celebration to mark the United Nations International Day of Happiness. It is coordinated by Action for Happiness, a non-profit movement of people from 160 countries, supported by a partnership of like-minded organisations.

A profound shift in attitudes is underway all over the world. People are now recognising that ‘progress’ should be about increasing human happiness and wellbeing, not just growing the economy.

March 20 has been established as the annual International Day of Happiness and all 193 United Nations member states have adopted a resolution calling for happiness to be given greater priority.

In 2011, the UN General Assembly adopted a resolution which recognised happiness as a “fundamental human goal” and called for “a more inclusive, equitable and balanced approach to economic growth that promotes the happiness and well-being of all peoples”.

In 2012 the first ever UN conference on Happiness took place and the UN General Assembly adopted a resolution which decreed that the International Day of Happiness would be observed every year on 20 March. It was celebrated for the first time in 2013.

For the very first International Day of Happiness in 2013, events took place all over the world and we celebrated hundreds of “Happy Heroes” – those people in our communities who do so much to bring happiness to others.

The 2014 Day of Happiness campaign asked people to share authentic images of what makes them happy to “Reclaim Happiness” back from the fake commercial images of happiness that we are so often bombarded with. Many tens of thousands of people shared images and the social reach was estimated to be over 13 million people globally.

International Day of Happiness, 20 March 2015 – 7 Billion Others

“Once you start listening to music, you’ll feel happiness deep down your heart.”

Video portraits from Italy, India, South Africa, Algeria, Cambodia, Chad, and the USA to mark the International Day of Happiness.

On selected international days the United Nations Regional Information Centre for Western Europe (UNRIC), in partnership with the Good Planet Foundation, shares clips from the ‘7 billion Others’ project to communicate the dreams, hopes, and fears of citizens from all over world.

International Day of Happiness: Just how happy are you?

BBC News

Have you ever thought about what truly makes you happy?

It is a question the United Nations is asking us to think about, because it has branded Friday 20 March the International Day of Happiness.

The pursuit of happiness is in fact a very serious business, with experts claiming that loneliness can be twice as deadly as obesity.

See the video of Tim Muffett’s report for the BBC here

How to use staff happiness to boost your business

by Margaret Harris for The Sunday Times Business Times

Research by executive search company Korn Ferry has found that happy employees are good for business: happy staff generate more sales and are better at taking on challenges than those who are miserable in their jobs.

Michelle Moss, director of assessments at Korn Ferry’s alliance partner Talent Africa, said of the research: “Traditionally, staff members worked seriously hard on the job and had fun after hours, at the weekend or in retirement. Today, you are encouraged to be happy in your work and have fun making your workaday contribution.”

Moss has the following advice:

To increase their staff members’ happiness, some big companies provide on-site gyms, hair salons and other services. “The aim is higher staff retention, but the essential building block is employee happiness at the workplace,” she said;

Give staff “happiness injections” to motivate them when the job threatens to overwhelm them. These may take the form of support services, perks or efforts to make work more satisfying;

This process can sound manipulative, but it benefits the workers and the company: people feel good about themselves because they feel valued by their employer;

Celebrating wins, no matter how small, can help raise team spirit and lift morale;

and

Companies with happy employees are likely to be rewarded with increased productivity, lower absentee rates, contained recruitment costs and an easy flow of ideas.

read the original article here

Happy – 2015 UN International Day of Happiness – Pharrell Williams

UN to Create a Playlist of Happiness

What is happiness? The United Nations is teaming up with pop stars to create a playlist that asks, in musical form, that eternal question.

A campaign launched Monday is asking listeners around the world to post through social media the songs that make them happy, with the playlist to be revealed Friday on the UN-declared International Day of Happiness.

The curators who will assess the responses and determine the playlist include the British singer-songwriters Ed Sheeran and James Blunt, US singer-songwriter John Legend, French DJ David Guetta and the Portuguese pop star David Carreira.

UN Secretary-General Ban Ki-moon, who is not generally known for his rock star persona, announced the initiative in an MTV-style video in which he offered his vote for Stevie Wonder’s 1970 hit “Signed, Sealed, Delivered.”

Ban said that the song – also known to be a favorite of US President Barack Obama – represented his hopes for a successful agreement on climate change at a UN-led conference in Paris later this year.

The United Nations in 2012 declared an International Day of Happiness – which coincides with the first day of spring in the Northern Hemisphere – after an initiative by Bhutan, the Himalayan land that measures a “Gross National Happiness” instead of a standard economic indicator.

“On this day we are using the universal language of music to show solidarity with the millions of people around the world suffering from poverty, human rights abuses, humanitarian crises and the effects of environmental degradation and climate change,” Ban said.

Last year, the International Day of Happiness invited music fans around the world to dance to Pharrell Williams’ hit “Happy,” creating a viral sensation.

The campaign, which did not specify restrictions on genre, asked music fans to post songs on social media with the hashtag #HappySoundsLike. The playlist will be released by streaming service MixRadio.

read the original article here

Five Ways Music Can Make You Healthier

You might use music to distract yourself from painful or stressful situations, too. Or perhaps you’ve listened to music while studying or working out, hoping to up your performance. Though you may sense that music helps you feel better somehow, only recently has science begun to figure out why that is.

Neuroscientists have discovered that listening to music heightens positive emotion through the reward centres of our brain, stimulating hits of dopamine that can make us feel good, or even elated. Listening to music also lights up other areas of the brain — in fact, almost no brain centre is left untouched — suggesting more widespread effects and potential uses for music.

Music’s neurological reach, and its historic role in healing and cultural rituals, has led researchers to consider ways music may improve our health and wellbeing. In particular, researchers have looked for applications in health-care — for example, helping patients during post-surgery recovery or improving outcomes for people with Alzheimer’s. In some cases, music’s positive impacts on health have been more powerful than medication.

Here are five ways that music seems to impact our health and wellbeing.

Music reduces stress and anxiety

Research has shown that listening to music — at least music with a slow tempo and low pitch, without lyrics or loud instrumentation — can calm people down, even during highly stressful or painful events.

Music can prevent anxiety-induced increases in heart rate and systolic blood pressure, and decrease cortisol levels—all biological markers of stress. In one study, researchers found that patients receiving surgery for hernia repair who listened to music after surgery experienced decreased plasma cortisol levels and required significantly less morphine to manage their pain. In another study involving surgery patients, the stress reducing effects of music were more powerful than the effect of an orally-administered anxiolytic drug.

Performing music, versus listening to music, may also have a calming effect. In studies with adult choir singers, singing the same piece of music tended to synch up their breathing and heart rates, producing a group-wide calming effect. In a recent study, 272 premature babies were exposed to different kinds of music—either lullabies sung by parents or instruments played by a music therapist—three times a week while recovering in a neonatal ICU. Though all the musical forms improved the babies’ functioning, the parental singing had the greatest impact and also reduced the stress of the parents who sang.

Though it’s sometimes hard in studies like this to separate out the effects of music versus other factors, like the positive impacts of simple social contact, at least one recent study found that music had a unique contribution to make in reducing anxiety and stress in a children’s hospital, above and beyond social contributions.

Music decreases pain

Music has a unique ability to help with pain management. In a 2013 study, sixty people diagnosed with fibromyalgia — a disease characterised by severe musculoskeletal pain — were randomly assigned to listen to music once a day over a four-week period. In comparison to a control group, the group that listened to music experienced significant pain reduction and fewer depressive symptoms.

In another recent study, patients undergoing spine surgery were instructed to listen to self-selected music on the evening before their surgery and until the second day after their surgery. When measured on pain levels post surgery, the group had significantly less pain than a control group who didn’t listen to music.

It’s not clear why music may reduce pain, though music’s impact on dopamine release may play a role. Of course, stress and pain are also closely linked; so music’s impact on stress reduction may also partly explain the effects.

However, it’s unlikely that music’s impact is due to a simple placebo effect. In a 2014 randomised control trial involving healthy subjects exposed to painful stimuli, researchers failed to find a link between expectation and music’s effects on pain. The researchers concluded that music is a robust analgesic whose properties are not due simply to expectation factors.

Music may improve immune functioning

Can listening to music actually help prevent disease? Some researchers think so.

Wilkes University researchers looked at how music affects levels of IgA — an important antibody for our immune system’s first line of defence against disease. Undergraduate students had their salivary IgA levels measured before and after 30 minutes of exposure to one of four conditions — listening to a tone click, a radio broadcast, a tape of soothing music, or silence. Those students exposed to the soothing music had significantly greater increases in IgA than any of the other conditions, suggesting that exposure to music (and not other sounds) might improve innate immunity.

Another study from Massachusetts General Hospital found that listening to Mozart’s piano sonatas helped relax critically ill patients by lowering stress hormone levels, but the music also decreased blood levels of interleukin-6 — a protein that has been implicated in higher mortality rates, diabetes, and heart problems.

According to a 2013 meta-analysis, authors Mona Lisa Chanda and Daniel Levitin concluded that music has the potential to augment immune response systems, but that the findings to date are preliminary. Still, as Levitin notes in one article on the study, “I think the promise of music as medicine is that it’s natural and it’s cheap and it doesn’t have the unwanted side effects that many pharmaceutical products do.”

Music may aid memory

My now-teenage son always listens to music while he studies. Far from being a distraction to him, he claims it helps him remember better when it comes to test time. Now research may prove him right—and provide an insight that could help people suffering from dementia.

Music enjoyment elicits dopamine release, and dopamine release has been tied to motivation, which in turn is implicated in learning and memory. In a study published last year, adult students studying Hungarian were asked to speak, or speak in a rhythmic fashion, or sing phrases in the unfamiliar language. Afterwards, when asked to recall the foreign phrases, the singing group fared significantly better than the other two groups in recall accuracy.

Evidence that music helps with memory has led researchers to study the impact of music on special populations, such as those who suffer memory loss due to illness. In a 2008 experiment, stroke patients who were going through rehab were randomly assigned to listen daily either to self-selected music, to an audio book, or to nothing (in addition to receiving their usual care). The patients were then tested on mood, quality of life, and several cognitive measures at one week, three months, and 6 months post-stroke. Results showed that those in the music group improved significantly more on verbal memory and focused attention than those in the other groups, and they were less depressed and confused than controls at each measuring point.

In a more recent study, caregivers and patients with dementia were randomly given 10 weeks of singing coaching, 10 weeks of music listening coaching, or neither. Afterwards, testing showed that singing and music listening improved mood, orientation, and memory and, to a lesser extent, attention and executive functioning, as well as providing other benefits. Studies like these have encouraged a movement to incorporate music into patient care for dementia patients, in part promoted by organisations like Music and Memory.

Music helps us exercise

How many of us listen to rock and roll or other upbeat music while working out? It turns out that research supports what we instinctively feel: music helps us get a more bang for our exercise buck.

Researchers in the United Kingdom recruited thirty participants to listen to motivational synchronised music, non-motivational synchronised music, or no music while they walked on a treadmill until they reached exhaustion levels. Measurements showed that both music conditions increased the length of time participants worked out (though motivational music increased it significantly more) when compared to controls. The participants who listened to motivational music also said they felt better during their work out than those in the other two conditions.

In another study, oxygen consumption levels were measured while people listened to different tempos of music during their exercise on a stationary bike. Results showed that when exercisers listened to music with a beat that was faster and synchronous with their movement, their bodies used up oxygen more efficiently than when the music played at a slower, unsynchronised tempo.

According to sports researchers Peter Terry and Costas Karageorghis, “Music has the capacity to capture attention, lift spirits, generate emotion, change or regulate mood, evoke memories, increase work output, reduce inhibitions, and encourage rhythmic movement – all of which have potential applications in sport and exercise.”

read the original article here

Pharrell reminds kids to be happy on U.N. International Day of Happiness

Singer Pharrell Williams urges kids to seek happiness during the United Nation’s program for the International Day of Happiness.

Your Happiness Is Part of Something Bigger

by , Director of Action for Happiness

This Friday is not just the first day of spring, it is also the International Day of Happiness – a day to celebrate the things that contribute to human wellbeing and a flourishing society.

One of the strongest findings from all the research about wellbeing is the vital importance of our relationships. We are a deeply social species and we thrive when we’re closely connected to others. But modern society is undermining rather than enhancing these connections.

Our cities and public spaces are increasingly crowded, but more of us are living alone and fewer of us know our neighbours. The digital age promises endless connectivity, but we have fewer face-to-face interactions and often find ourselves paying more attention to the smartphone in our hand than the people we’re with.

The effects of this are devastating. Loneliness has been shown to be twice as deadly as obesity and is now becoming an epidemic among young adults as well as older people. Social isolation is as likely to cause early death as smoking.

Fortunately, there are lots of ways we can start to put this right. In particular, we need to give much greater priority to helping people at risk of loneliness and isolation and supporting the many excellent initiatives that address these issues, includingcampaigns, befriending services, social prescribing, helplines and more.

But this is also about how we treat the people around us in our daily lives. We can each play our own small but meaningful part in helping to create a happier, more connected world.

The theme for this year’s International Day of Happiness is “Your happiness is part of something bigger” – highlighting the importance of these small, everyday connections with others. The aim is to encourage people, wherever they are in the world, to reach out and make more positive connections with the people around them.

This can include simple everyday actions – like chatting to a neighbour, reconnecting with an old friend or sharing a few friendly words with a stranger in the supermarket.

Or it could be something more unusual. For example, Action for Happiness activists (or ‘Happtivists’ as they like to call themselves) are planning Positive Flash Mobs in various major cities, including Amsterdam, Barcelona, Bucharest, Kiev, London, Milan, Perth and Washington DC. The aim is to transform places where we normally ignore each other – like busy streets or train stations – into places of friendliness and connection.

And in the online world, many thousands more people will be supporting the day by sharing inspiring personal messages and images using the#InternationalDayOfHappiness hashtag. Our online relationships will never be quite as valuable as those we have in person, but the internet can still be a great tool for creating more positive connections.

Of course, just one day focused on spreading happiness is not enough by itself; it needs to be the trigger for wider and more sustained changes. That’s why Action for Happiness, the non-profit movement behind this campaign, is also working to encourage on-going action across society, through initiatives like Happy Cafés and theAction for Happiness course.

So if you’d like to help transform our disconnected society into a friendlier, happier and more connected place, visit www.dayofhappiness.net and download your free Happiness Pack which has lots of suggestions for how to get involved.

The International Day of Happiness will be more than just a fun celebration, it will also help to remind us all that the world is a better place when we connect with and care about the people around us.

As Mark Twain once said: “The best way to cheer yourself up is to cheer someone else up”.

read the original article here

The Key To Our Happiness Is Connection, Not Competition

There are two different sides to human nature. Both are important, but the balance between them has huge implications for our wellbeing, culture and future.

One side of our nature is self-interested. This is our in-built instinct to do whatever we can to survive and thrive, often at the expense of others. The other side is co-operative and leads us to help others even when there is no direct benefit for ourselves.

Although Charles Darwin is normally associated with the “survival of the fittest” theory, he also believed that our natural instinct was to care for others. In The Descent of Man he wrote that the communities most likely to flourish were “those with the most sympathetic members”, an observation backed up by research that we are wired to care about each other.

But we have such a strong cultural narrative about the selfish side of humanity that we adopt systems and behaviours that undermine our natural co-operative tendencies. This starts in schools, where the relentless focus on exams and attainment instills in young people the idea that success is about doing better than others. It continues in our marketing culture, which encourages conspicuous displays of consumption and rivalry.

It’s found at the heart of our workplaces, where employees compete with each other for performance-related rewards. It’s behind the self-interested behaviour that makes it so hard to overcome major societal challenges such as climate change.

This “get ahead or lose out” ethos not only fails to promote the better side of our nature, it’s also deeply flawed. In schools, helping young people to develop social and emotional skills doesn’t just enhance their wellbeing, it’s also been shown to boost their performance.

In workplaces, research from Adam Grant, professor of management at the University of Pennsylvania’s Wharton School shows that “givers” – people who help others without seeking anything in return – are more successful in the long term than “takers” – who try to maximise benefits for themselves, rather than others.

For society as a whole, the World Happiness Report 2013, a major global study, found that two of the strongest explanatory factors for national wellbeing are levels of social support and generosity. Our success as a society directly depends on the extent to which we see each other as a source of support rather than a source of threat.

Today is the International Day of Happiness and this year’s theme is “your happiness is part of something bigger”, focusing on the importance of connecting with and caring about the people around us. This matters for sustainability for three significant reasons.

Firstly, it is a timely reminder of the importance of collaboration and the need for systems thinking, both within and across organisations. This is the only way we can solve the major challenges in our increasingly complex and interconnected world.

Secondly, it links to the growing body of evidence including a recent paper from the University of Warwick that shows when people feel happier and more connected they are more productive at work. Dr Teresa Belton, researcher and visiting fellow at the University of East Anglia, has also shown it leads people tobehave in more environmentally sustainable ways.

Thirdly, the deeper message behind the International Day of Happiness is the need for a radical shift in the way we measure progress. This moves us away from chasing GDP growth at all costs and towards a more holistic view of wellbeing as the ultimate goal, taking future generations into account too.

This doesn’t just matter for business leaders and policy makers, it relates to the way that we each behave as individuals and how we treat others in our communities and working lives.

Today people all around the world are taking small actions to create more positive connections with others around them, whether at the office, in the shops, on the train or in their neighbourhood. These tiny moments of friendliness and co-operation aren’t trivial and meaningless; they are the vital lifeblood of a good society.

read the original article here

RSA Animate – The Empathic Civilisation

Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy and the profound ways that it has shaped our development and our society. Taken from a lecture given by Jeremy Rifkin as part of the RSA’s free public events programme.

Happiness At Work edition #124

You can find all of these articles and many more in our latest collection here

Happiness At Work #111 ~ how to be happier at work

This week I have put happiness at work right in centre stage, and concentrate on what we can each do for ourselves to be happier at work, no matter what our current circumstances.  And thus, this means also looking at some of the skills we need to expand and strengthen our self-mastery.

It is interesting and exciting to us that the science of happiness at work really does seem to growing, both as a field of legitimate study and as a beacon of interest for professionals wanting to increase their own success and the success of their teams and organisations.

We know from our work making learning programmes with a variety of different professionals and organisations, that ‘happiness’ can seem, at best, like a luxurious extra, only to be contemplated when the harder agenda of results, efficiencies, increased performance and productive relationships have been achieved, and, at worst, like an irrelevant piece of frippery that has no place whatsoever in the serious business of business.

But we know, too, from the growing research findings, case studies, intelligence garnered from psychology, neurology, biology and economics, as well as our own experience with what works best, that happiness at work is a baseline essential for all of the other outcomes we aim to accomplish:  high quality results, customer service and staff relationships, peak performance and productivity, high motivation and engagement, successful learning, creativity and resilience and high levels of employee loyalty, commitment and retention.

And we now know conclusively, too, that ‘happiness’ is the engine that drives and sustains all of these outcomes, not the other way around.

These 2 Keys To Happiness At Work May Surprise You

by Alexander Kjerulf

(This article is adapted from Happy Hour is 9 to 5: How to Love Your Job, Love Your Life and Kick Butt at Work.)

…if raises, bonuses, perks and promotions aren’t the key to a happy work life, what is?

This has been the subject of extensive research over the last few decades, and it seems it comes down to two things: results and relationships.

One Key to Work Happiness: Results

Results is about making a difference at work, knowing that your job is important, getting appreciation and doing work that you can be proud of.
Results comes from having all the resources, skills, training and time to do a really good job. But it also comes from your own attitude. Do you actually care about the quality of your work or are you just putting in the hours?

Three great ways to get that feeling of results:

Offer and receive praise and recognition Great workplaces have a culture of recognition, where people who do good work are acknowledged and praised.

Celebrate success In many companies, a project that goes well is never mentioned again and a lot of time is spent finding and fixing mistakes. I say: We should turn that around and be sure to celebrate the results we achieve.

Help others One hallmark of a toxic workplace is that everyone is in it for themselves. In great workplaces, people freely help each other whenever they can, boosting everyone’s performance.

Another Key to Work Happiness: Relationships

Relationships are about liking the people you work with, having a good manager and feeling like you belong.

In short, we are happy at work when we do great work together with great people. Three great ways to create good workplace relationships:

Say “good morning” It seems banal (and honestly it is), but actually saying a friendly cheerful “good morning” to your co-workers helps create better relationships.

Take breaks together More and more people feel so busy at work that they skip coffee breaks and eat lunch alone at their desk. That’s a shame.

Make sure to take breaks with your co-workers and use them as a chance to connect.

Offer random acts of workplace kindness Do little things to surprise and delight co-workers, like bringing someone a cup of coffee out of the blue.

Link to read the original article in full

How To Keep Workers Happy – It’s Not What You Think

by William Craig

happiness at work - it's not what you may think

happiness at work – it’s not what you may think

Happiness in the workplace is something of a double-edged sword. Yes, having happy employees is critical to the success of any company, but there are plenty of ways that bending over backwards to put a smile on your workers’ faces can backfire. As with everything else, balance is key.

Myth #1: Employees should be kept happy 24/7

Let’s start simple. As a boss, you’re neither able nor expected to be in charge of your employees’ happiness every second of every workday.

The thing about employee culture is that participation should never be compulsory. Yes, you should encourage employees to get together outside of regular business hours, but don’t force it. That kind of “extracurricular” contact could go a long way toward helping your team work more effectively together while they’re on the clock; encourage it, but don’t try to mandate it.

What any boss needs to understand is that the people he or she oversees have lives of their own, with individual hopes, desires, worries, sources of stress and, yes, plans for what they want to do after work. We are not our job descriptions, after all.

Employees have plenty of their own reasons for being less than enthusiastic on any given day. If their discontent has something to do with working conditions, then you have your work cut out for you. But if it’s something to do with their personal lives? Well, then, that’s really not your concern unless it starts to interfere with their work.

Onno Hamburer, the author of the Happiness at Work e-book, understands that negative feelings are a part of daily life: “…Even when things are going well, we sometimes need negative feelings, as they serve as a warning when there is a chance that things may go wrong. Negative emotions also help bring about change.”

Trying to create happiness is putting the cart before the horse. If you focus first and most intently on creating a welcoming environment with a high hiring bar, your happiness “problem” will probably take care of itself.

Myth #2: The ‘good guy boss’ is the best kind of boss

Being a boss obviously brings with it a host of challenges, and chief among them is the whole identity crisis thing.

What I mean is that there are a number of management styles available to you, and while you’ll probably find that some combination of them will get you the best results, there are still stereotypes that you’ll want to avoid.

One of these is the “good guy boss.” This is the boss who wants to be everybody’s best friend – who feels honour-bound to wear a smile, say yes all the time, and generally sacrifices objectivity for artifice.

I understand the appeal; everybody wants to be liked. And, yes, to a certain extent, being a likeable boss is pretty essential to morale. Just keep in mind that being likedand being effective are not always the same thing.

So what does the good guy boss look like? He’s the one who’s always smiling, even though it looks a little bit more pained than it used to. He’s the one who never says noto his employees, even when it will hurt the company.

Here’s the thing – being a good guy boss every second of the day could actually hurt you. Here’s how:

  • Your employees won’t bring serious issues to your attention. You probably have people in your life who can’t handle criticism; we all run into them from time to time. If you’re the kind of boss who’s unrealistically positive every day, you’re going to give the impression that you don’t want to hear bad news or receive constructive criticism, however badly they may be needed.
  • You’ll be putting unnecessary pressure on your employees. Employee expectations are essential, but you don’t usually see “relentlessly sunny disposition” on the list of prerequisites. Being a good guy boss puts quite a lot of pressure on your employees to match the intensity of your smile and optimism, when the truth is that contentment is not a one-size-fits-all proposition.
  • Your customers may not respect you. Customers are always going to be interested in how their business partners treat their employees. This is particularly true in the retail scene, but it holds up in just about every industry. They want to know that you have the respect and trust of your employees, but if you try too hard to be the good guy boss, your customers will think you’re a pushover.

I’m not saying it’s impossible or inappropriate to be a positive, well-liked, and optimistic boss; the only danger comes from replacing things like objectivity and honesty with artifice. Your focus needs to be on creating an atmosphere of trust and mutual respect, rather than on being liked no matter what.

Myth #3: Happiness is not the same thing as engagement
Despite what Gallup might tell you, happiness is not the same thing as engagement, no matter how often we use them interchangeably.

I’m going to make a slightly ridiculous comparison, so bear with me. If you’ve ever owned a cat, you probably know that they go crazy for string. You can drag it around and they’ll run and jump to catch up with it. After a while, though, they’ll tire of the stimulation, lie down, and only halfheartedly reach for the string while they repose lazily on the carpet. The pursuit of the reward is no longer worth their time.

In this example, the cat is your workforce and the string is, well, whatever you want it to be. Taco Tuesdays? Free shots of Yukon Jack at 3PM every day? You might be temporarily improving their happiness with relentless boondoggles, but too much of a good thing and they’ll stop putting in the effort to catch the proverbial string. Simply put, they’ll be happy and probably complacent, but they won’t be engaged. And they certainly won’t do their best work.

For the record: the occasional Taco Tuesday is wonderful for morale. Just don’t overdo it.

If I can put my WebpageFX hat back on for a moment, I’ll point out that we’ve seen really wonderful results from providing unique experiences for our employees – usually once a month or so (September’s was a sushi-making class). They’re not a direct reward for good performance – not exactly. The difference is that employees understand that we’re looking out for their happiness, and they very naturally look for ways to feel that they’ve earned it.

Link to read the original article

Zappos is one of the poster organisations for happiness at work.  Amazon reportedly bought the company for its superb customer relations, and these are achieved by an explicit an active commitment to employee happiness.  Here are some top tips about how to achieve this from one its founders, and now CEO of Delivering Happiness, Jenn Lim…

5 Ways to Be Happier at Work

by 

When former Zappos culture consultant Jenn Lim climbed Mount Kilimanjaro with Tony Hsieh, it was one of the most meaningful experiences of her life.

When we’re young, we often idealise work, as if our ascent to success will be as clear and rewarding as a climb up Mount Kilimanjaro. But as we get into the working world, the reality sets in: there is boredom, apathy, and resentment. We’re not so sure we’re heading in the right direction, and we have no idea if we’ll ever make it.

As CEO of Delivering Happiness, Lim’s goal is to provide resources and information on how to find more happiness and meaning in the workplace and beyond. Beginning as a book by Hsieh, Delivering Happiness has flourished into a movement that brings together like-minded individuals online and offline, provides coaching for businesses, and works with schools to teach happiness to students.

Delivering Happiness promotes the idea, backed by positive psychology research, that happier people are more productive. Research has shown that happiness can boost our intelligence, creativity, and energy. It can increase our job security, job retention, resilience, productivity (by 31%), and sales skills (by 37%). Happiness reduces rates of burnout and turnover.

We caught up with Lim to hear some of the lessons they’ve learned about how to make work happier and more meaningful. Here they are:

Choose happiness

Psychology studies suggest that 40-90% of our happiness is a choice, Lim says. In other words, whatever our genetics or life circumstances, a substantial portion of our well-being comes down to attitudes and behaviors. If we want to be happy, we have to truly decide to be happy.

That also means that we can’t completely blame our bosses or our work environment for bringing us down. Just because our company isn’t on board with the happiness movement doesn’t mean we are powerless. “If you change your individual world, then together we can actually change the world,” says Lim.

Define your values

One of the reasons why it’s so key for a company to articulate its values is because employees need to figure out if their values align with the company’s. When we feel bored or down, it might be because the tasks we’re doing aren’t in line with our values. For example, if being social and helping others is important to us but we spend all day in our cubicle typing up reports, it makes sense to feel disconnected. 

At Delivering Happiness, their first value is “be true to your weird self.” Among their “motley crew” of 25 people – who sometimes refer to themselves as the “Bad News Bears” – individuality is respected and encouraged.

If we’re not sure of our values, one exercise Lim recommends is to identify the highs and lows in our life and look at which values were present or absent during those times. She actually found her purpose in life amidst one of the lows: losing her father to colon cancer. During that time, she took on the role of information disseminator, researching online and communicating with her father and his doctors. She realized that that was her purpose – to be a conduit of information – and today she’s fulfilling it by disseminating know-how about happiness. Her values shifted from a focus on money, title, and status to a focus on people.

Flow

As Mihaly Csikszentmihalyi recounts in his book Flow, that feeling of full engagement and immersion happens when we’re operating at a high skill level to achieve a big challenge. If there’s a mismatch between our skills and the challenge, we’ll either feel bored or frustrated. To be happier at work, Lim says, we should aim to achieve flow once a day – which might mean seeking out bigger challenges.

Connection

The research is clear on this point: happier people have better relationships, and relationships make us happier. People in the top 10% of happiness have the most active social lives, and social support predicts happiness much better than GPA, income, SAT scores, age, gender, or race.

To make more connections at work, Lim suggests sharing our passions and hobbies with our coworkers. We’re bound to find someone with a similar interest, and that commonality can be the spark that leads to a relationship.

Explore

At the same time, says Lim, part of finding meaning and happiness is figuring out what we don’t like. We live in an age where we can explore, make mistakes, and learn from them. The way to find happiness, she says, is to be open to new opportunities – sometimes the thing that makes us happy is something we could never have predicted or imagined.

Read the original article here

3 New Scientific Findings About Happiness

Positive psychology is a relatively new field that’s churning out insights on how normal people can be stronger and happier every year. Here are a few recent ones.

Happiness may be as old as the human race. The idea of rigorously studying happiness, however, is far newer.

For most of its history, psychology was exclusively concerned with helping those who were struggling. It was a discipline whose main occupation was “spot the loony,” as Martin Seligman, the father of “positive psychology” joked in his TED talk.

Then just a decade or so ago something shifted. Psychology started to look not just at those who were sick, but also those were well, investigating not just how to fix the broken, but also how to help the normal flourish.   Studying happiness, in other words, became a thing. Today the investigation continues with important findings rolling out of labs and research institutes regularly.

PsyBlog recently rounded up ten of the most fascinating recent studies. Here are a few to get you started.

1. Happiness activates your body from head to toe.

We tend to think of happiness as a state of mind. Sure, it gives you a warm glow, but that’s mostly metaphorical, right?

Actually no. When Finnish researchers induced various emotions in 700 study subjects and then asked them to colour in a detailed body map, they discovered that feeling good isn’t just metaphorically or mentally energizing, it actually energizes the whole body.

Happiness is the one emotion that fills the whole body with activity, including the legs, perhaps indicating that happy people feel ready to spring into action, or maybe do a jig,” says PsyBlog.

2. Being nice to others increases happiness.

Maybe this isn’t the most shocking finding on the individual level – most of us have experienced the joy of making someone else’s life a little easier – but scientists recently found the same principle applies to whole communities as well. The research team looked at how 255 American metropolitan areas reacted to the disruptions and challenges caused by the recent financial crisis and found “that communities that pull together – essentially doing nice little things for each other like volunteering and helping a neighbour out – are happier.”

“Social capital has a protective effect: people are happier when they do the right thing,” concludes PsyBlog.

3. School can’t teach you to be happy.

Getting that PhD may help you come up with an important scientific breakthrough, score a world-class job, or understand the intricacies of Renaissance poetry, but chances are it won’t make bring you any closer to happiness. Friends and family, it seems, are the best way to do that.

“Relationships have stronger associations with happiness than academic achievement, according to a recent study,” PsyBlog reports. “Whilst strong social relationships in childhood and adolescence were associated with happier adults, the associations with academic achievement were much lower.”

Looking for more evidence that happiness isn’t down to fancy degrees. The lead researcher behind one of the longest-running studies of human flourishing ever (the Grant Study that tracked 268 Harvard grads for more than 75 years), boiled down decades upon decades of data to this conclusion: “Happiness is love. Full stop.

Read the original article here

If there is one challenge above all others that we find comes to the top of our skills training workshops it has to be the fine and imprecise art of achieving balance.  Striving to get work-life balance has become harder and harder as the increasing demands of our work have combined with the technology that makes being always switched on not only possible but our default state.  And as more and more of us find a real sense of vocation and purpose in our work, setting and keeping boundaries that give us space outside and away from our work become harder to realise.

Help with this comes from another headliner in the emergent happiness at work field is mindfulness expert and author of Real Happiness At Work, Sharon Salzburg, and her teaching that gives us ways to combine the discipline of self-mastery into the realities of our working lives.

Striking the Right Balance At Work

by Rene Lynch

“I think we can all understand happiness as something much deeper than just having a good time. It speaks to a type of resiliency, an ability to recover from mistakes or setbacks.” 

Consider for a moment what you hate about your job. (Everybody hates something about their job, right?) Maybe your boss is a screamer. Your co-workers are conniving backstabbers. And you feel like you’re on a dead-end career path.

Now, what if you reframed those work problems as opportunities for personal growth and self-examination?

Sharon Salzberg, author of “Real Happiness at Work,” says many Americans who feel increasingly frustrated, overworked and underappreciated have more control over their work lives than they may realize.

The title of the book is eye-catching. It’s been sitting on my desk, and people walk by and point to it and say something along the lines of “Yeah, right. No such thing.”

I hear that all the time. People say, “Hey, we don’t call it ‘play’; we call it ‘work.’ We’re not supposed to have a good time doing it.” But I think we can all understand happiness as something much deeper than just having a good time. It speaks to a type of resiliency, an ability to recover from mistakes or setbacks. I think everyone actually wants to be happier at work.

So happiness isn’t as much about having a blast at work but finding something meaningful in whatever it is you are doing?

Yes. By happiness, we are talking about the challenges of taking our deepest values and bringing them to work. … We can really have the intention to do whatever we are doing very well, where we’re not halfhearted, where we try to make every encounter something where we truly listen and care about the other person and see what comes out of that different sort of awareness.

The trick seems to be how to get to that place. The tools you suggest in your book revolve around mindfulness and meditation.

I’ve heard this phrase … “email apnea,” where we stop breathing or breathe in a shallow fashion when we are checking our email. That has a profound physiological effect. I think it’s powerful to take notice of the moments in the day when we are starting to feel that anger, that anxiety, that irritation, or when we are starting to feel like we are not breathing. I would suggest you begin by trying to establish even a very short period of [a meditation or mindfulness] practice at home, where you even take five minutes to push out all the distractions and focus on the breath.

How does that transfer to the office setting?

When tempers are starting to flare, tensions are starting to rise, we can recognize it and come back to ourselves. It’s taking a step back. Mindfulness is about changing our relationship to our thoughts, to our feelings, so we have more balance and clarity. Then you begin to realize when you are starting to get angry. Not when you’ve written the email and pressed send. One of the great benefits to mindfulness in the workplace is that it releases us from tunnel vision.

So many of the challenges we face at work revolve around communication. We seem to ping back and forth between a fear of asking for what we want or need, or exploding in anger and irritation. Why is it so hard to strike the right balance?

A lot of it is knowing your motivation. What are you trying to accomplish? Do you want to be seen as right? Do you want revenge? Do you want to get back at someone? Even if we need to say something that is difficult, we can still be kind.

Somebody I spoke to who had a great difficulty saying “no.” [Using mindfulness and meditation training], she recognized the feelings, the sense of panic that she’d feel when she was asked to do more and more. She trained herself to recognize the pattern and to draw clearer boundaries. But in a nice way. She was able to grow in herself.

Link to read the original article

by Henrik Edberg

Did you ever stop to think, and forget to start again?”

“Well,” said Pooh, “what I like best — ” and then he had to stop and think. Because although eating honey was a very good thing to do, there was a moment just before you began to eat it which was better than when you were, but he didn’t know what it was called.”

Winnie the Pooh is a kind bear. He cares greatly about his friends.

And he has always seemed like a pretty happy bear to me.

He’s also a favourite of mine so today I’d like to simply share 5 of my favourite happiness tips from that honey loving bear.

1. Don’t get bogged down in details.

“You can’t help respecting anybody who can spell TUESDAY, even if he doesn’t spell it right; but spelling isn’t everything. There are days when spelling Tuesday simply doesn’t count.”

Getting bogged down in details, focusing on the small problems can have advantages. But it can also make you miss the big picture. What’s really important in your life.

Don’t make the classic mistakes of spending too much time nitpicking or making mountains out of molehills. Relax instead. Focus on the positive things you have and want in your life.

Keep your attention on that. Work towards that. The days may seem long but the years are often pretty short. So live them instead constantly inspecting, criticizing or overthinking them.

2. Be proactive. Take the lead.

“You can’t stay in your corner of the Forest waiting for others to come to you. You have to go to them sometimes.”

It’s easy to get locked into a reactive mindset. You just follow along with whatever is happening. You do what the people around you do. You react to whatever is going on.

And so you get lost in your circumstances. This way of thinking doesn’t feel too good. You tend to feel powerless and like you are just drifting along in life.

Another way of going about things to be proactive. To be the one who takes action first and to take the lead. It’s not always easy though. You have to get out of your comfort zone and it can feel scary.

So to not get lost in procrastination take it one small step at time. Just be proactive instead of reactive about one little thing in your life today. Start with that action and then build your proactiveness muscle step by small step.

3. Keep conversations simple and positive.

“It is more fun to talk with someone who doesn’t use long, difficult words but rather short, easy words like “What about lunch?”

What do people want in a conversations and relationships?

Long-winded negative babbling?

Or positive, focused talks where it is interesting to listen, communicate and exchange ideas?

Although the answer probably varies but I’d rather spend most of my time with doing the latter.

Three tips that help me to keep the conversation positive and focused are:

  • Live a positive life. If you focus on the positive in your daily life then it’s usually no problem to keep focusing on it and talking about it in conversations. More on that in the last tip in this article.
  • Be aware and alert. If you know that you have a problem with excessive ramblings then simply being aware of this can help you to stop yourself more and more often before you go off into babbling.
  • Use words that helps you to get through. No need to try to impress people with big and complicated words when it’s not needed. Focus on getting through to others and communicating by using simple words that anyone can understand.

4. Do nothing once in a while.

“Don’t underestimate the value of Doing Nothing, of just going along, listening to all the things you can’t hear, and not bothering.”

Although it feels good to work towards your dreams and doing the things you love I find that things tend to go better and I feel better if there is a balance.

If I take some time each week to do pretty much nothing. If I just spend time with myself on a walk in the woods or by the ocean for example.

By doing so I unload my mind. I relax fully and so life becomes less heavy and burdensome and I tend to have less stress and worries during the rest of my week.

5. Appreciate the little things.

“Nobody can be uncheered with a balloon.”

Daily happiness is to a large part about appreciating the small things.

If you just allow yourself to be happy when accomplishing a big goal or when you have some great luck then you are making life harder than it needs to be.

Instead, focus on appreciating things that you may take for granted.

Take 2 minutes and find things in your life you can appreciate right now.

The funny thing is that if you just start appreciating something you can very quickly start jumping around with your attention and appreciate just about anything around you.

You may start with the food you are eating right now. Then move your attention to the phone and appreciate that you can contact anyone – and be contacted by anyone – you’d like.

You might then move your attention outside, through the window and see the wonderful sunshine, then kids having fun with a football and then the tree by the road turning into wonderful autumn colours. And so on.

It might not sound like much. But this simple 2 minute exercise can help you to uncover a lot of the happiness that is already in your daily life.

Whether you are feeling really good or really bad, emotions are felt more intensely when the ambient lighting is brighter, according to recent research (Xu et al., 2013).

Since many decisions are made under strong lighting conditions, turning down the lights may help you make less emotional decisions.

The study, published in the Journal of Consumer Psychology, also has implications for those experiencing depression, as Alison Jing Xu, the study’s lead author explained:

“…evidence shows that on sunny days people are more optimistic about the stock market, report higher wellbeing and are more helpful, while extended exposure to dark, gloomy days can result in seasonal affective disorder.

Contrary to these results, we found that on sunny days depression-prone people actually become more depressed.”

Across six experiments the researchers gave participants various tests in both brightly and dimly lit rooms.

They found that:

  • Bright lights increase our perception of heat: people feel warmer when they are in a brighter area.
  • People order spicier food when the lights are brighter: we want to be thrilled in the light.
  • Aggressive people are judged to be even more aggressive when the judges are sitting under bright lights.
  • People find others more attractive when in bright rooms.
  • People react more strongly to both positive and negative words under bright lights.

What these experiments are telling us, the authors explain, is:

“Bright light usually correlates with heat, and heat is linked to emotional intensity.

This psychological experience of heat turns on the hot emotional system, intensifying a person’s emotional reactions to any stimulus.

Thus, in bright light, good feels better and bad feels worse.” (Xu et al., 2013).

So, to turn down your emotions, try turning down the lights.

And to turn them up, flick the switch on!

Link to read the original article

There are a number of studies that have shown the importance of the routines and habits we use to start our day with to how happy that day will then be.

In this new research, this idea is looked at specifically in relation to how we start our work day, and provides some good food for thought about why it might be worth our time and effort to get as right as possible, both for ourselves and for anyone we manage…

How start-of-day mood impacts work performance

Most managers don’t give much thought to the experiences their employees are having right before they get to work. Maybe one employee sat in hellacious traffic and another quarreled with her teenage daughter. Someone else dropped a buttered bagel on his new shirt. Others spent time getting elderly parents ready for their daytime routine. Managers would do well to pay more attention to their staffers’ morning moods.

My research with Steffanie Wilk, an associate professor at the Fisher College of Business at the Ohio State University, shows that start-of-day mood can last longer than one might think—and have a significant effect on job performance.

In our study, “Waking Up On The Right Or Wrong Side Of The Bed: Start-Of-Workday Mood, Work Events, Employee Affect, And Performance,”i we examined how start-of-workday mood serves as an “affective prime.” An affective prime—similar to the proverbial rose-colored glasses–is something in an environment or situation that orients you to see and respond to events in a certain way. Our work builds on research on affect (emotion) in organizations, a growing focus in recent years.  In our study, we asked the question of whether start of day mood or “waking up on the right or wrong side of the desk” could follow employees throughout the day and influence their work performance.

Both vicious and virtuous cycles emerged, linked to how employees felt at the beginning of the day. People who started out happy or calm usually stayed that way all day, and interacting with customers tended to further enhance their mood. For the most part, people who were already in a terrible mood didn’t really climb out of it, and felt even worse after interacting with positive customers.

Self-mastery is one of the themes I return to again and again, because happiness, as much as our learning, begins and works from ourselves: knowing ourselves and what ‘playing to our strengths’ means for us, and then increasing our capacity to think helpfully about the situations we face and creatively about the possible responses we might bring to progress them and move things forward.  And this is quite likely to mean changing what we are doing in fundamental and long-lasting ways and starting and maintaining a new habit is not easy.  Here is a helpful approach to get our best resolutions off the ground and making them ongoing…

3 Simple Ways to Make Exercise a Habit

by James Clear

A lot of people want to build an exercise habit that sticks. (A 2012 survey analysed the top ten habits of  thousands of people and found that exercise was number one by a long shot. [1])

Of course, wanting to make exercise a habit and actually doing it are two different things. Changing your behavior is difficult. Living a new type of lifestyle is hard. This is especially true when you throw in very personal feelings about body image and self-worth.

But there are some strategies that can make it easier to stick with an exercise habit.

Here are 3 simple ways to make exercise a habit.

1. Develop a ritual to make starting easier.

…if you can find a way to make getting started easier, then you can find a way to make building a habit easier. This is why rituals and routines are so important. If you can develop a ritual that makes starting your workout mindless and automatic, then it will be much easier to follow through…

“During the next week I will exercise on [DAY] at [TIME OF DAY] at [PLACE].”

One research study showed that people who filled out this sentence above were 2 to 3 times more likely to exercise over the long run. This is a psychology concept called implementation intentions and there are hundreds of studies to back it up.

2. Start with an exercise that is ridiculously small.

The best way to make exercise a habit is to start with an exercise that is so easy that you can do it even when you are running low on willpower and motivation. In the words of Leo Babauta, start with something that is so easy you can’t say no…

Here’s one strategy that you can use in the beginning: The 2-Minute Rule.

It’s very simple: focus on finding a way to get started in just 2 minutes rather than worrying about your entire workout…

3. Focus on the habit first and the results later.

What matters most in the beginning is establishing a new normal and building a new routine that you will stick to; not the results that you get. In other words, in the first 6 months it is more important to not miss workouts than it is to make progress. Once you become the type of person who doesn’t miss workouts, then you can worry about making progress and improving…

Read the full article here

Much of what we know about how to be happier at work, and how to make it easier and more likely for others to be happier at work too, is wisdom that we already have in what we tend to call common sense, hardwired into us from our centuries of being successful human beings.  Strange then that so much of this intelligence can leave us when we are at work, whether because we just forget it in our keenness to adopt the cultural protocols of the prevailing environment we find ourselves in, or because we come to believe that everyday niceties of kindness, politeness, respect and generosity have no legitimacy in the fast-paced results-driven world of work.  Wrong, as this article that pulls out a few choice quotes from people about their managers points up…

Straight from the Employee’s Mouth: 3 Keys to Being A Successful Manager

by 

Managers are the No. 1 influence on employee engagement in the workplace, while being one of the most under-trained positions in the business world.

As a result, there is a wealth of white papers, scientific studies, and entire organizations devoted to figuring out what makes managers effective at motivating and leading others. But there’s one study by Quantum Workplace, The 50 Best and Worst Recognition Comments of 2013, that goes to the horse’s mouth to find out what employees are really saying.

Quantum Workplace compiles some of the most compelling recognition-related comments found in Best Places to Work and TeamPulse surveys for the annual publication, and it’s a great snapshot of the ground-floor recognition needs of today’s employees.

On the subject of poor management, these were choice comments:

  • “As time has passed, I’ve become more and more convinced that I am invisible. My manager does not care about my growth and development at all. I am very much looking forward to finding a job with a different company.”
  • “Recognition is given to those who put in the most hours, not those who do the best work.
  • “Would a ‘thank you’ be so hard?
  • We just go through the motions so we don’t get yelled at and can get home by 5.”

How workers view good managers

Here’s what people had to say about good managers:

  • Management gives constructive criticism when it’s needed and praise when it’s due.
  • “I appreciate the small incentives, general kindness, and ‘thank-you’s’ for a job well-done”
  • Senior management talks with us to find out what motivates us to strive for company goals. They use those means of motivation to show that they really care about their employees.”
  • I have a great supervisor who listens and considers my thoughts and ideas.”

The Three Keys

When you hear it straight from employees it all seems pretty simple, and that’s because it is!  The keys are:

  1. Give – your time, your interest, your attention, yourself.
  2. Listen; and
  3. Recognise and appreciate what people do.

NB I have amended these three keys from the original article (Ed.)

Link to read the original article its author’s suggested three keys 

One of the greatest destroyers of happiness at work is any perception of unfairness or inequality.  Study after study has shown that people are prepared to be happy to put up with all sorts of hardships, provided they believe that the pain is being equally shared, but the y will feel unhappy and even militant the moment they feel that someone is being given preferential treatment of any kind.  The same is true when we look at studies of societies and nations, which is one of the reasons that Denmark consistently achieves the highest rankings in global happiness rankings.

This report on the work eBay is doing to overcome gender equality stands out for its relevance and pertinence for all of us, while also underscoring the difficulty of the challenges still be successfully conquered…

In 2010, eBay embarked on a journey to bring more women into its top ranks. It found that commitment, measurement, and culture outweigh a business case and HR policies.

by Michelle Angier and Beth Axelrod

Changing the culture—for everyone

Since WIN began, eBay has more than doubled the number of women in leadership roles. At the same time, we have increased the proportion of women in leadership by improving the promotion rates and (notably) our retention of female leaders. We’ve made progress across all businesses, functions, geographic regions, and key workforce segments, including technology. Yet the numbers can also tell a different story. At the most senior level, we are still almost exclusively male, and our board diversity remains a work in progress. Despite the impressive increase in numbers at the director-and-above level, we are far from declaring victory and are in fact humbled by our experience thus far.

We know that shifting the culture to improve the day-to-day experience of women at eBay has only just begun. Yet cultural change is essential because culture trumps all: even the best policies fail if employees think it isn’t really acceptable to avail themselves of them without hurting their careers. Furthermore, women must have faith that our people processes are fair to feel confident that they can build lasting careers at eBay.

The perception of fairness in people processes matters to everyone, not just women. Many of the concerns they expressed in our survey—for example, about promotions, hiring, challenging assignments, mentorship, or the visibility of job opportunities—worried men too. By improving our execution and the perceived fairness of our people processes, we can make eBay a better place for women and men to build their careers.

This is no small undertaking—nearly 6,000 people managers around the globe must raise their game—but it is also a tremendous opportunity. We intend to spur cultural change through multiple efforts, including our people-manager-effectiveness initiative already under way. We have just embarked on this journey.

As we reflect on what drove the early progress of our gender-diversity initiative, it is clear that a few things mattered most: senior leadership commitment and conviction, a focus on a few people processes, and the measurement of our data. Our continued progress will require shifting mind-sets and changing our culture so each employee gains a greater awareness and understanding of these issues and becomes better equipped to embrace our differences and support our successes.

This isn’t just a journey for women. Academic research shows that everyone has gender biases and expectations. Women and men acquire these attitudes, many of them unconscious, early in life. Starting with the children we raise, we must rewrite the norms that limit both genders, and this will take time. “Meeting everybody where they’re at in the journey” is hard while establishing trust and sustaining momentum for change, but it’s a worthy effort. In the future, winning companies will be those that learn to deploy the entire workforce productively and inclusively. We hope eBay will be one of them.

Link to read the original article in full

Happiness At Work edition #111

Link to all of these articles and many more in this week’s Happiness At Work edition #111